Purpose - Hospitals need to determine if an international patient department is a necessity to communicate with and manage international patients. Design/Methodology/Approach - A benchmarking instrument was created to assess the level of professionalism in managing international patients, including reviewing and validating processes by two university hospitals, professionals, and an expert panel. Findings - First, the differences between the hospitals depended on the will of the hospital to engage in such activities. Second, the differences depended on the embedding national context in which the hospital was situated. Further validation revealed the importance of other supportive services, such as cultural sensitivity and language. Finally, the microlevel phenomenon of international patient departments is placed within a macrolevel transnational health region development scheme. Originality/Value - This study focused on the supply of services with respect to international patient departments, which could be related to efficiency and sustainability on a public health and health systems level.
Are migrant entrepreneurs innovative with their business ideas and practices? The introduction of novel business ideas would provide migrant entrepreneurs with a cutting edge advantage against competitors, but the research about this topic is thin on the ground. I propose that the opportunity of migrant entrepreneurs to introduce an innovation is better understood by a closer look at the business idea itself and to which extent it is innovative; by considering the contextual factors where the opportunity structure influences the development of migrant businesses; and by the existence of social connections to share resources and information among entrepreneurs. Such complementary concepts - combining the interaction of the social, human, cultural and financial resources of individual migrants in relation to the wider opportunity structure - provide a comprehensive understanding of the opportunity for entrepreneurs to innovate. By using those contributions as conceptual building blocks, I propose the use of innovativeness levels for migrant entrepreneurs following the processes of adaptation and massification of goods and services introduced by migrants over time. This article builds from existing frameworks: contributions about the definitions and typology of innovation; the mixed-embeddedness approach, which has been largely used to study the opportunity structure; and the model of diffusion of innovations which pays a larger attention to the product and the agency of actors.
Critical reflection, addressing students’ attitude, beliefs and values related to pressing topics in the world, plays a crucial role in developing ethical sensitiveness and critical design literacy in design education. Critical reflection is provoked by discussing self-made photos, as is demonstrated in the research method Photovoice. This paper considers Photovoice in design education for its ability to foster learning through self-guided critical reflective interactions with peers based on self-made photos. Research on how to support this is lacking. This paper addresses this gap by studying students engaging in self-guided Photovoice assignments. Results consist of adapted steps for Photovoice in education and illustrate potential as well as boundaries of self-guided Photovoice through students’ quotes and photomaps. Also, five frames of interpretation, suggested by students engaged in self-guided Photovoice, contribute to previous knowledge and may inspire the design education community to start experimenting with Photovoice in course work. The final aim is to support students in critical reflection, a crucial skill for responsible design professionals.
MULTIFILE
The energy transition is a highly complex technical and societal challenge, coping with e.g. existing ownership situations, intrusive retrofit measures, slow decision-making processes and uneven value distribution. Large scale retrofitting activities insulating multiple buildings at once is urgently needed to reach the climate targets but the decision-making of retrofitting in buildings with shared ownership is challenging. Each owner is accountable for his own energy bill (and footprint), giving a limited action scope. This has led to a fragmented response to the energy retrofitting challenge with negligible levels of building energy efficiency improvements conducted by multiple actors. Aggregating the energy design process on a building level would allow more systemic decisions to happen and offer the access to alternative types of funding for owners. “Collect Your Retrofits” intends to design a generic and collective retrofit approach in the challenging context of monumental areas. As there are no standardised approaches to conduct historical building energy retrofits, solutions are tailor-made, making the process expensive and unattractive for owners. The project will develop this approach under real conditions of two communities: a self-organised “woongroep” and a “VvE” in the historic centre of Amsterdam. Retrofit designs will be identified based on energy performance, carbon emissions, comfort and costs so that a prioritisation strategy can be drawn. Instead of each owner investing into their own energy retrofitting, the neighbourhood will invest into the most impactful measures and ensure that the generated economic value is retained locally in order to make further sustainable investments and thus accelerating the transition of the area to a CO2-neutral environment.
Het publieke debat over issues in de huidige samenleving vindt permanent plaats. Publieke debatten kennen een golfbeweging en veranderen soms in een crisis. De gedigitaliseerde samenleving maakt de reactie van organisaties op issues vele malen ingewikkelder. In dit project staat de vraag centraal hoe communicatieprofessionals van publieke organisaties beter kunnen omgaan met publicitaire golfbewegingen van voortdurend debat, regelmatige issues en incidentele crises. Dit onderzoek is medegefinancierd door Regieorgaan SIA onderdeel van de Nederlandse Organisatie voor Wetenschappelijk Onderzoek (NWO) Doel In dit project bekijken we de online geruchtvorming en mobilisatie en de wijze waarop overheden hier mee omgaan. Het doel van het onderzoeksproject is: om inzicht te krijgen in organisatorische, interactionele, taalkundige aspecten van issuemanagement om bruikbare interventies te ontwikkelen Resultaten Het resultaat is een breed toepasbare aanpak voor communicatie bij issues die spelen in publieke organisaties. Deze aanpak wordt vertaald in een toolbox voor communicatieprofessionals en studenten communicatie. Inzichten laten nu al zien dat de data uit de 2 casussen informatie opleveren over framing vanuit de gemeenschap; de organisatie van de communicatie (Doen de juiste mensen de juiste dingen?) en inzichten óver de geruchtvorming. Het lectoraat heeft daarvoor een instrument ontwikkeld waarmee je patronen in online conversaties kunt ontdekken. Dit instrument hebben we ‘BEP’ genoemd. BEP staat voor Birds Eye Perspective. Het perspectief helpt die conversaties en eventueel daaropvolgende interacties op waarde te schatten. Je kunt inzichten uit BEP gebruiken om bewuster te zijn van de gevoeligheden en weerstanden in gesprekken die gaande zijn en aan te sluiten op wat leeft in het publieke debat. Dit stelt je in staat om in gesprek te blijven én de stap te kunnen maken naar een anticiperende communicatiestrategie.) Opgeleverde producten: Bekijk het ontwikkelde instrument via: https://husite.nl/bep/ Bekijk de slotsessie brochure Looptijd 01 februari 2021 - 01 april 2023 Aanpak In drie rondes worden vijf door de praktijkpartners ingebrachte cases onderzocht. De inzichten uit de eerste casus worden meegenomen in de volgende ronde, de gehanteerde methode blijft hetzelfde. Er wordt een combinatie gemaakt van interactieanalyse van: Online en offline data Interviews met professionals Focusgroepen met burgers. In de laatste ronde van het project worden de ontwikkelde inzichten gedeeld in de praktijk, het onderzoeksveld en het onderwijs. Voor de zomer 2021 worden 2 casussen geanalyseerd. de Schoorlse Duinen (waar bomenkap tot heftige speculaties in de media leidt) en het onderhoud aan bruggen (zoals de weg over de Merwedebrug die plots gesloten moest worden). Begin juni vindt het eerste ‘Vakgesprek’ plaats met het newsroomteam van Rijkswaterstaat, en afgevaardigden uit het beroepenveld: (beroepsvereniging Logeion, Academie voor Overheidscommunicatie), onze Communicatie-opleiding, én lectoren Cok Bakker (HU) en Els van der Pool (HAN). Annette Klarenbeek leidt het gesprek. Bekijk dit document dat een overzicht geeft van de aanpak en methodes in het project Studenten gezocht! Gedurende het project kunnen studenten een bijdrage leveren. Communicatiestudenten die betrokken willen zijn bij het vinden van innovatieve oplossingen voor issuemanagement in de gedigitaliseerde samenleving kunnen contact opnemen. Extra informatie Congres beroepspraktijk Training: Monitoring mobilization: A discursive psychological analysis of online mobilizing practices. Sneijder, P., Stinesen, B., Harmelink, M. & Klarenbeek, A The Discourse Analytical Glasses (DAG) Hoofdstuk wetenschappelijk handboek: Sneijder, P., Baukje, S., Harmelink, M. & Klarenbeek, A. (n.d.). The discourse of social movements: online mobilising practices for collective action. In: Demasi, Mirko A., Burke, Shani, Tileagă, Cristian (Eds.) (Scheduled for publication, 2021). Political Communication: Discursive Perspectives. (K/P
It is no wonder that the Academy for Leisure & Events is a key partner within the STEPup project which involves studying, reframing and designing for social entrepreneurship, social innovation and business modelling.The project looks at social entrepreneurship (SE) as the process of applying innovative business models to address social problems (for people and communities) by achieving both profit and purpose. SE creates long-term value and generates sustainable impact for society and the connected ecosystem.The experts of BUas together with the project consortium will be involved in developing, delivering and evaluating training modules for social entrepreneurs, developing a Good Practice catalogue on successful social enterprises in Europe, creating and sustaining a collaborative network based on real-life cases together with academia, social enterprise industry and impact assessment stakeholders.Collaborating partners:FH Joanneum University of Applied Sciences (Austria), Cracow University of Economics (Poland), Payap University (Thailand), Burapha University (Thailand), Prince of Songkla University (Thailand), Mahasarakham University (Thailand), University of Mandalay (Myanmar), National Management Degree College (Myanmar), Chiang Mai Social Enterprise Company Ltd (Thailand), Agarwood Farmer Group (Thailand).
