The project focuses on highlighting the importance of the work-life balance within the hospitality industry, in 5-star hotels. Moreover, it is tailored to deliver a concrete and efficient implementation plan of a 5-day work week system instead of the current 6-day work week model system within a 5 star hotel in Abu Dhabi, United Arab Emirates. Several aspects were taken in consideration when developing the project such as, financial implications, stakeholder management, resistance management and organizational change.
MULTIFILE
Agri-food is een grote en sterk groeiende categorie goederenvervoer in Nederland en zorgt naar verwachting voor relatief veel CO2-uitstoot in goederenvervoer. Ruim 30% van al het tonnage vervoerde goederen in Nederlands is agri-food gerelateerd. De beladingsgraad in gewicht van agri-food grootvervoer over de weg is 20% (8-9,5 ton) lager dan het gemiddelde van 12,2 ton in andere sectoren (Rademakers, 2018), Door haar waarschijnlijk grote aandeel in de CO2-uitstoot van de logistiek is het een zeer relevante categorie goederen om nader te bestuderen als het gaat om het realiseren van de Nederlandse klimaatdoelstellingen die uit het akkoord van Parijs zijn gekomen.Structurele oplossingen kunnen alleen goed bedacht worden als de CO2 uitstoot in de logistiek gedetailleerd vanaf bedrijfs- naar sectorniveau goed in beeld is. De huidige modellen om CO2-uitstoot in de logistiek te berekenen, lijken hier nog niet volledig geschikt voor. In dit artikel stellen we daarom een andere aanpak voor. Startend bij de bestellende (en ontvangende) klant, brengen we in kaart welke variabelen de logistieke vraag in de supply chain beïnvloeden en welke verschillen daarin bestaan tussen klanten (bedrijven). Als we daar een beter beeld van hebben, zouden ideaaltypen gemaakt kunnen worden van ontvangende klanten ingedeeld naar logistieke vraag. Met informatie over de vestigingslocaties (zoals in eerder onderzoek (Kranendonk e.a. 2018) ontsloten) van deze - in ideaaltypen ingedeelde - klanten zou het vervolgens mogelijk moeten zijn om de logistieke vraag en CO2-uitstoot van supply chains in een bepaald gebied realistischer dan nu mogelijk is, in te schatten en op basis daarvan onderbouwde voorstellen te doen om de uitstoot van CO2 van de logistiek in al deze supply chains samen te verminderen
The project is a field study for several diverse hotel chains, including individual properties operated under the Marriott brand, Postillion Hotels. Each brand has unique values, missions, and visions. Therefore, this integration will lead to the development of company-specific sustainability strategies and processes. The study will use the model of levers of control to provide such tailor-made solutions and determine if a generic approach can be developed to match a corporate sustainability strategy with a corporate strategy and develop a supporting management control system for operationalizing the sustainability strategy. Research question: How can a hotel brand formulate and implement a sustainability strategy with a supporting management control system that not only complies with the new CSRD (Corporate Sustainability Reporting Directive) legislation but also emphasizes the creation of substantial value in financial and ESG (Environmental, Social, and Governance) aspects, based on double materiality, in line with the organization's corporate values and beliefs? Objective The aim is to develop a validated method, including tools, that hotels can use to create a sustainability strategy in line with the CSRD guidelines. This strategy should create value for the organization, the environment, and society, while aligning with the hotel's values and beliefs. Merely being compliant with the CSRD is not enough for hotels. Instead, they should view the implementation of the CSRD as an opportunity to stand out in terms of sustainability. By creating value in areas such as environment, safety, and governance, or through the six capitals (financial, manufactured, intellectual, human, social and relationship, and natural) that align with the UN-SDGs, and explicitly taking both an inside-out and an outside in perspective (double materiality), hotels can significantly enhance their sustainability reputation.
Gender barriers are a complex problem, as they are created and maintained by multiple dimensions of our societal system; governments, the corporate world, and by society itself. Within the hospitality industry, one of the most people-oriented sectors there is, gender barriers are especially a problem. Although there is equality amongst the entire Dutch hospitality sector in general (48.2% women, (CBS, 2022)), only 17% of top-management positions within the 5 largest hotel-chains in the country are occupied by women (Hampshire Hotel Group, 2022; Accor Group, 2022; van der Valk International, 2022; NH Hotels, 2022; NIBC, 2022). With the hospitality industry revolving around people and experiences, it is of utmost importance that it represents the actual world-population and society. In order to address the current challenges the industry is facing, it is time to face the elephant in the room; why don’t women get included in top and senior management within the hospitality industry as much as men do? This trajectory aims to identify where gender barriers occur within the Dutch hospitality industry and accordingly develop, and test interventions (enablers) together with two of the largest hotel-chains in the Netherlands, in order to improve women career advancement. The first phases of the trajectory will focus on the entire Dutch hotel sector, while the intervention phase will only be executed in collaboration with NH Hotels and IHG. The final phase of the trajectory will explore the implications of the findings from the industry to hospitality management education. By enabling more women to advance their hospitality careers, this will have a large impact on the industry’s sustainability and resilience, and again positively impact wider society.
