A good working relationship between clients and professionals increases the chances of better intervention outcomes for clients. A longitudinal cohort study was carried out amongst clients who were in touch with professionals from a Dutch social street work (SSW) organisation. We used a questionnaire to examine client perspectives (n = 332) on the relational and goal-oriented part of the working relationship after a minimum of 8 months of contact with SSW. We furthermore examined to what extent both parts of the working relationship were influenced by client characteristics and SSW metrics. Clients were asked to reflect on the relational part and the goal-oriented part of the working relationship. Clients who only met SSW professionals in public areas perceived a weaker working relationship in both aspects. A stronger relational and goal-oriented working relationship was perceived when receiving more practical support. Clients who had been in contact with an SSW professional for a long period of time perceived a weaker goal-oriented working relationship. This study shows that a working relationship, with both relational and goal-oriented aspects, can be established between workers and marginalised people in their daily environment. Frequent contact and providing practical support can improve both parts of the working relationship. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement.
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This research explores commercial friendship within Dutch pubs, focusing on the transition from transactional to personal interactions between bartenders and guests. The study uses semi-structured interviews and thematic analysis to reveal that commercial friendship shares many similarities with non-commercial friendship but differs in important aspects. We found six levels of commercial friendship that range from minimal interactions, categorized as 'guest,' to deep, personal connections identified as 'best friend.' We identified three dimensions of commercial friendship quality: activities, self-disclosure, and social support. A critical finding is the 'tipping point'—a stage in the relationship development where interactions shift from professional to personal, characterized by mutual personal disclosure and balanced social support, redefining professional relationships. These findings demonstrate that commercial environments can foster genuine friendships, and provide valuable insights for enhancing interpersonal relationships within the hospitality industry.
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-Chatbots are being used at an increasing rate, for instance, for simple Q&A conversations, flight reservations, online shopping and news aggregation. However, users expect to be served as effective and reliable as they were with human-based systems and are unforgiving once the system fails to understand them, engage them or show them human empathy. This problem is more prominent when the technology is used in domains such as health care, where empathy and the ability to give emotional support are most essential during interaction with the person. Empathy, however, is a unique human skill, and conversational agents such as chatbots cannot yet express empathy in nuanced ways to account for its complex nature and quality. This project focuses on designing emotionally supportive conversational agents within the mental health domain. We take a user-centered co-creation approach to focus on the mental health problems of sexual assault victims. This group is chosen specifically, because of the high rate of the sexual assault incidents and its lifetime destructive effects on the victim and the fact that although early intervention and treatment is necessary to prevent future mental health problems, these incidents largely go unreported due to the stigma attached to sexual assault. On the other hand, research shows that people feel more comfortable talking to chatbots about intimate topics since they feel no fear of judgment. We think an emotionally supportive and empathic chatbot specifically designed to encourage self-disclosure among sexual assault victims could help those who remain silent in fear of negative evaluation and empower them to process their experience better and take the necessary steps towards treatment early on.
The Netherlands is facing great challenges to achieve (inter)national climate mitigation objectives in limited time, budget and space. Drastic innovative measures such as floating solar parks are high on political agendas and are entering our water systems . The clear advantages of floating solar (multifunctional use of space) led to a fast deployment of renewable energy sources without extensive research to adequately evaluate the impacts on our environment. Acquisition of research data with holistic monitoring methods are urgently needed in order to prevent disinvestments. In this proposal ten SMEs with different expertise and technologies are joining efforts with researchers and four public parties (and 12 indirectly involved) to answer the research question “Which monitoring technologies and intelligent data interpretation techniques are required to be able to conduct comprehensive, efficient and cost-effective monitoring of the impacts of floating solar panels in their surroundings?" The outputs after a two-year project will play a significant and indispensable role in making Green Energy Resources Greener. Specific output includes a detailed inventory of existing projects, monitoring method for collection/analysis of datasets (parameters/footage on climate, water quality, ecology) on the effects of floating solar panels on the environment using heterogeneous unmanned robots, workshops with public & private partners and stakeholders, scientific and technical papers and update of national guidelines for optimizing the relationship between solar panels and the surrounding environment. Project results have a global interest and the consortium partners aim at upscaling for the international market. This project will enrich the involved partners with their practical knowledge, and SMEs will be equipped with the new technologies to be at the forefront and benefit from the increasing floating solar market opportunities. This project will also make a significant contribution to various educational curricula in universities of applied sciences.
The objective of this project is to study the utilization of cashew nut residual products and especially the utilization of the residual solid cake remaining from the pyrolytic isolation of the CNSL oils. The SME partners, CharcoTec and Privim, have identified an opportunity to develop an innovative stepwise pyrolysis process that leads to more efficient use of the cashew nut shells. The first step in the pyrolysis is isolation of so called Cashew Nut Shell Liquid that has many commercial applications. The second step, the topic of this study, is a potential production of charcoal from the remaining solid mass. Especially the relationship between technological and material variables, and the final quality of briquettes are the focus of the study. The result of this feasibility study is an initial evaluation of the process viability and sustainability.
