Essay based on a Presentation to International Stakeholder Forum, Convened by the Board of Directors of the Fair Labor Association, Washington D.C. June 26, 2009. There is much concern about the current crisis. Indeed the fall in consumption in developed countries is steep, anything between 15 to 25% over the first months of 2009 in most countries. This is double the decline of sales in previous recessions. However to this cyclical crisis and concerns two new concerns are being added. The first new concern to fashion, mainly amongst retailers and brands, is related to their impact on manufacturing in developing countries and to the employment and social conditions of workers. The second concern new to fashion, which is broadly shared amongst industries, is that after the crisis more structural changes in consumption will happen.
MULTIFILE
Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates workplace innovation in the Dutch hotel industry, in three- and four-star hotels in the Netherlands, by comparing them to other industries. Two samples were questioned using the Workplace Innovation survey created by the Dutch Network of Social Innovation (NSI). The first was conducted in the hospitality industry, and these data were compared with data collected in a sample of other industries. Results suggest that greater strategic orientation on workplace innovation and talent development has a positive influence on four factors of organizational performance. Greater internal rates of change, the ability to self-organize, and investment in knowledge also had positive influences on three of the factors—growth in revenue, sustainability, and absenteeism. Results also suggest that the hospitality industry has lower workplace innovation than other industries. However, no recent research has assessed to what degree the hospitality industry fosters workplace innovation, especially in the Netherlands. Next to that, only few studies have examined management in the Dutch hotel industry, how workplace innovation is used there, and whether it improves practices.
We produceren en consumeren meer mode dan we nodig hebben, met te veel impact op mens en milieu. Mode aankopen zijn vaak impulsief en worden ter plekke, in de winkel besloten. Daar ligt dus een kans, maar wanneer gaan we als consument vaker voor duurzame mode kiezen, en hoe kunnen duurzame mode retailers ons daartoe verleiden?
Cities, the living place of 75% of European population, are crucial for sustainable transition in a just society. Therefore, the EU has launched a Mission for 100 Climate-Neutral Smart Cities (100CNSC). Construction is a key industry in making cities more sustainable. Currently, construction consumes 50% resources, uses 40% energy, and emits 36% greenhouse gasses. The sector is not cost-efficient, not human-friendly, and not healthy – it is negatively known for “3D: dirty, dangerous, demanding”. As such, the construction sector is not attractive for educated and skilled young professionals that are needed for the sustainable transition and for resolving the housing crisis. In contrast with the non-circular designs, materials and techniques that are still common in the construction industry, some other industries and fields have cultivated higher standards for sustainable products, especially in clean and efficient assembly and disassembly. Examples can be found in the maritime and off-shore industry, smart manufacturing, small electronics, and retail. The Hague University of Applied Sciences (THUAS) aims to become the leader of a strong European consortium for preliminary research to develop knowledge that is needed for the upcoming Horizon Europe proposal (within Cluster 4, Destination 1 - Re-manufacturing and De-manufacturing technologies) in relation with the EU Mission 100CNSC. The goals of this preliminary research are: (a) to articulate new concepts that will become an input for a new research proposal and (b) to organize a high-quality European consortium with high-quality partners for a lasting collaboration. This preliminary research project focuses on the question: How can the construction sector adopt and adapt the best practices in assembly and disassembly from other industries –including maritime, manufacturing and retails– in order to enhance circular urban construction and renovation with an active involvement of educated and skilled young professionals?
The hospitality industry in the Netherlands has been slow to adopt artificial intelligence (AI), despite its potential to improve service efficiency and address workforce challenges. While some industries have embraced AI agents—automated systems interacting with users—for customer service, hospitality adoption remains limited. Many hotels struggle to integrate AI in ways that enhance guest experiences while ensuring workforce sustainability, a paradox. Workforce sustainability means keeping employees skilled and adaptable. This research addresses this paradox observed in professional practice, focusing on three key gaps in AI integration: • Hotel employees lack the skills and knowledge to adapt to AI-enhanced workplaces. • Hotel managers lack clear AI strategies that maintain service quality and employee well-being, ensuring AI complements rather than replaces human service. • AI developers often lack a clear understanding of the hospitality industry’s specific needs, hindering the development of effective solutions. This leads to the central question: How can AI agents be co-developed by hotel professionals and technical experts to enhance service efficiency while supporting a sustainable hospitality workforce? A one-year KIEM project provides the ideal framework for an agile, practice-based investigation in real hospitality environments. The project will unfold in four phases: (1) co-developing conversational AI chatbots with hotel businesses and technology providers, (2) testing the chatbot integration in hotels, (3) evaluating the impact on service efficiency and workforce sustainability, and (4) initiating a community of AI agent practice in service industry. Conducted in collaboration with industry partners, the research ensures findings are directly applicable to real-world hospitality challenges. By bridging academic research and industry needs, this project will generate insights into AI-driven service innovations that benefit hotel operations, employees, and AI developers. Beyond hospitality, its findings will offer scalable strategies for responsible AI adoption in sectors like healthcare, banking, and retail, fostering a more sustainable future of work.
