Tipping behavior is a vital way for waiting staff to enhance their wages, and for managers to monitor guest satisfaction. Despite its importance, there is not yet an established consensus on reasons why people tip. Our lack of understanding about tipping behavior is exacerbated by a strong reliance on studies conducted in countries that have a system of voluntary tipping (e.g., the United States). The study aims therefore at expanding our understanding of tipping behavior beyond voluntary tipping countries and more specifically explaining tipping behavior under service-inclusive pricing. Data obtained from 1458 guests in five European countries show that income and payment method are the strongest predictors of customers’ decision to tip, whereas bill size is the most robust predictor of tip amount. Results advance knowledge by suggesting that social norm theory plays a major role to understand tipping behavior in service-inclusive pricing.
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This report has been established within the Flexiheat project. Flexiheat has focused on increasing flexibility in district heating systems. The intelligent district heating network is a dynamic network: an open network where different waste heat and renewable energy sources are connected, that has multiple producers and groups of consumers and facilitates the connection between different energy infrastructures (gas, heat and electricity). Eventually this will lead to an optimal deployment of the available heat sources and an increased cost-efficiency of district heating. Flexiheat aims to develop new concepts for these intelligent, flexible district heating networks. One of the strategies is to allow third party access to the network. A smart control system is developed to manage the heat flows across the network. This system makes use of dynamic pricing. In this exploration the concept of third party access in relation to the Flexiheat project will be discussed. The development of new business and price models based on the Flexiheat approach has led to an analysis of possible alternative price models for consumers.
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Through the commodification of nature, the framing of the environment as a ‘natural resource’ or ‘ecosystem service’ has become increasingly prominent in international environmental governance. The economic capture approach is promoted by international organizations such as the United Nations Environmental Program (UNEP) through Reducing Emissions from Deforestation and Forest Degradation (REDD), Payments for Ecosystem Services (PES) and The Economics of Ecosystems and Biodiversity (TEEB). This paper will inquire as to how forest protection is related to issues of social and ecological justice, exploring whether forest exploitation based on the top-down managerial model fosters an unequitable distribution of resources. Both top-down and community-based approaches to forest protection will be critically examined and a more inclusive ethical framework to forest protection will be offered. The findings of this examination indicate the need for a renewed focus on existing examples of good practice in addressing both social and ecological need, as well as the necessity to address the less comfortable problem of where compromise appears less possible. The conclusion argues for the need to consider ecological justice as an important aspect of more socially orientated environmental justice for forest protection. https://doi.org/10.1017/S0376892916000436 https://www.linkedin.com/in/helenkopnina/
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Tipping is a social norm in many countries and has important functions as a source of income, with significant social welfare effects. Tipping can also represent a form of lost tax revenue, as service workers and restaurants may not declare all cash tips. These interrelationships remain generally insufficiently understood. This paper presents the results of a comparative survey of resident tipping patterns in restaurants in Spain, France, Germany, Switzerland, Sweden, Norway, and the Netherlands. ANOVA and ANCOVA analyses confirm significant variation in tipping norms between countries, for instance with regard to the frequency of tipping and the proportion of tips in relation to bill size. The paper discusses these findings in the context of employment conditions and social welfare effects, comparing the European Union minimum wage model to gratuity-depending income approaches in the USA. Results have importance for the hospitality sector and policymakers concerned with social welfare
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This interview focuses on employee performance and HR Analytics.
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People want to participate and not remain on the side-lines. Most people have good ideas for how to participate, but making those ideas a reality requires money, as well as knowledge, information and an enabling environment. There are, in fact, people amongst the lesser fortunate in society who want to be able to borrow money, take out insurance, transfer money and set aside money as savings at affordable prices and ideally as close as possible. An increasing number of people seized such opportunities empowered by microfinance. Today, a network of microfinance institutions is providing all kinds of services in many countries, ranging from micro loans (microcredit), micro insurance, micro savings to micro pensions. All of those services are offered in a way different to that which banks were used to. A new way of handling money and bringing people and finance together has developed. A network of new organisations has emerged that has gained attention. The success of microcredit has been given the attention it deserved, yet microfinance is now facing criticism. Does the money reach the right people? Why are the interest rates so high? Who actually benefits from it? Why are private investors interested to join? And why are microfinance organisations once set up with clear, social goals sold to private parties on the market? The question is rightly tabled whether financial inclusion is still being pursued. In order to contribute to that discussion, one needs to know what microcredit or microfinance actually is all about. What do we understand by these terms?
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Dirk Kootstra en Jan Veuger, lector Maatschappelijk Vastgoed bij het Kenniscentrum NoorderRuimte hebben de eerste resultaten van het promotieonderzoek van Dirk Kootstra gepubliceerd in de speciale ERES 2015 uitgave.
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