This paper seeks to highlight underlying issues of the tourism system that have led to tourism extremes of too much or too little tourism. Five phases are recognized that reflect different ways of dealing with too much tourism over time, after which the impact of a sudden lack of tourism is investigated in light of future renewal processes. This discussion highlights the remarkable capacity of the tourism industry to adjust to rapidly changing circumstances and crises, even when these cause anguish to individuals and within societies at large. The paper thus seeks to contextualize the current discussions regarding the transformation of tourism post COVID-19. It highlights the complexity of changing a tourism that multiple stakeholders depend on or have grown accustomed to. To come to a more balanced tourism, it is necessary to not only come up with alternative visions and strategies, but also to engage with the political economy nature of tourism development. A future research agenda should therefore also discuss facets of entangled power, social exclusion, inequalities and class differences to come to new reference points of what actually constitutes a more inclusive tourism success.
MULTIFILE
This paper examines how a serious game approach could support a participatory planning process by bringing stakeholders together to discuss interventions that assist the development of sustainable urban tourism. A serious policy game was designed and played in six European cities by a total of 73 participants, reflecting a diverse array of tourism stakeholders. By observing in-game experiences, a pre- and post -game survey and short interviews six months after playing the game, the process and impact of the game was investigated. While it proved difficult to evaluate the value of a serious game approach, results demonstrate that enacting real-life policymaking in a serious game setting can enable stakeholders to come together, and become more aware of the issues and complexities involved with urban tourism planning. This suggests a serious game can be used to stimulate the uptake of academic insights in a playful manner. However, it should be remembered that a game is a tool and does not, in itself, lead to inclusive participatory policymaking and more sustainable urban tourism planning. Consequently, care needs to be taken to ensure inclusiveness and prevent marginalization or disempowerment both within game-design and the political formation of a wider participatory planning approach.
MULTIFILE
The purpose of this Letter is to identify and specify what type of research is required to explore the role of the Chinese Social Credit System for Chinese outbound tourism decision-making. The Social Credit System will likely cause visible and invisible effects on tourist behaviour of the Chinese people. Visible effects include social media sharing of high trust scores by tourists. Invisible effects may include how the SCS affects decision-making of Chinese outbound tourists. I conclude that we need a more emic-etic understanding of Chinese outbound tourists by using a Delphi method in combination with the Analytical Hierarchy Process method.
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The focus of this project is on improving the resilience of hospitality Small and Medium Enterprises (SMEs) by enabling them to take advantage of digitalization tools and data analytics in particular. Hospitality SMEs play an important role in their local community but are vulnerable to shifts in demand. Due to a lack of resources (time, finance, and sometimes knowledge), they do not have sufficient access to data analytics tools that are typically available to larger organizations. The purpose of this project is therefore to develop a prototype infrastructure or ecosystem showcasing how Dutch hospitality SMEs can develop their data analytic capability in such a way that they increase their resilience to shifts in demand. The one year exploration period will be used to assess the feasibility of such an infrastructure and will address technological aspects (e.g. kind of technological platform), process aspects (e.g. prerequisites for collaboration such as confidentiality and safety of data), knowledge aspects (e.g. what knowledge of data analytics do SMEs need and through what medium), and organizational aspects (what kind of cooperation form is necessary and how should it be financed).Societal issueIn the Netherlands, hospitality SMEs such as hotels play an important role in local communities, providing employment opportunities, supporting financially or otherwise local social activities and sports teams (Panteia, 2023). Nevertheless, due to their high fixed cost / low variable business model, hospitality SMEs are vulnerable to shifts in consumer demand (Kokkinou, Mitas, et al., 2023; Koninklijke Horeca Nederland, 2023). This risk could be partially mitigated by using data analytics, to gain visibility over demand, and make data-driven decisions regarding allocation of marketing resources, pricing, procurement, etc…. However, this requires investments in technology, processes, and training that are oftentimes (financially) inaccessible to these small SMEs.Benefit for societyThe proposed study touches upon several key enabling technologies First, key enabling technology participation and co-creation lies at the center of this proposal. The premise is that regional hospitality SMEs can achieve more by combining their knowledge and resources. The proposed project therefore aims to give diverse stakeholders the means and opportunity to collaborate, learn from each other, and work together on a prototype collaboration. The proposed study thereby also contributes to developing knowledge with and for entrepreneurs and to digitalization of the tourism and hospitality sector.Collaborative partnersHZ University of Applied Sciences, Hotel Hulst, Hotel/Restaurant de Belgische Loodsensociëteit, Hotel Zilt, DM Hotels, Hotel Charley's, Juyo Analytics, Impuls Zeeland.
National forestry Commission (SBB) and National Park De Biesbosch. Subcontractor through NRITNational parks with large flows of visitors have to manage these flows carefully. Methods of data collection and analysis can be of help to support decision making. The case of the Biesbosch National Park is used to find innovative ways to figure flows of yachts, being the most important component of water traffic, and to create a model that allows the estimation of changes in yachting patterns resulting from policy measures. Recent policies oriented at building additional waterways, nature development areas and recreational concentrations in the park to manage the demands of recreation and nature conservation offer a good opportunity to apply this model. With a geographical information system (GIS), data obtained from aerial photographs and satellite images can be analyzed. The method of space syntax is used to determine and visualize characteristics of the network of leisure routes in the park and to evaluate impacts resulting from expected changes in the network that accompany the restructuring of waterways.
Dit onderzoek richt zich op de relatie tussen ‘collaborative foresight’, ‘anticipatory governance’ en stakeholderprocessen. Dit binnen de context van Sociaal Ecologische Systemen (SES) en met name Nationaal Park Alde Feanen, dat zich wil (door)ontwikkelen tot een zgn. 'Nationaal Park Nieuwe Stijl' in lijn met het recente nationale beleidsprogramma 'Nationale Parken 2024-2030'. Het overkoepelende doel van deze PD is: te identificeren hoe gezamenlijke foresight-praktijken effectief moeten worden ingericht en opgevolgd, zodat hiermee de governance van natuurtoeristische bestemmingen, zoals het Nationaal Park Alde Feanen, wordt versterkt. Hierbij rekening houdend met complexe multi-stakeholder processen waarin dit plaatsvindt. Deze PD sluit aan bij een aantal grote transitie vraagstukken waar landelijke gebieden in Nederland mee te maken hebben rondom natuur, water, landbouw, energie, wonen en het evenwichtig gebruik van schaars beschikbare ruimte. De opgaven vragen om een integrale en gezamenlijke aanpak naar de toekomst. Het Leisure, Tourism en Hospitality (LTH) domein kan hierin een sleutelrol spelen als overkoepelende drager voor ruimtelijke transities, zo ook binnen het ‘Nationaal Park Alde Feanen Nieuwe Stijl’. Door middel van een kwalitatieve onderzoeksaanpak zal deze PD de voorwaarden, belemmeringen en kansen identificeren om toekomstvisies om te zetten in collectieve actie richting de toekomst van het Nationaal Park. Ook wil deze PD een prototype ontwerp ontwikkelen voor een zgn. 'Anticipatory Futures Stakeholder Lab'. Een soort ‘infrastructuur’ gericht op continue en gezamenlijke anticiperende activiteiten, om opvolging en invulling te geven aan de trajecten naar de toekomst. De onderzoeksuitkomsten kunnen actoren in het LTH-domein ondersteunen in deze transitieprocessen, specifiek in het (omliggende) Alde Feanen gebied. Het sluit aan bij hun ambities om als voorbeeld te dienen voor andere Nederlandse nationale parken. Theoretisch wil het onderzoek bijdragen aan innovatie van bestaande foresight methoden en aan het huidige academische discours over hoe ‘Foresight’ en ‘Anticipation’ samenhangen met 'Good Governance' van sociaal-ecologische systemen.
Lectoraat, onderdeel van NHL Stenden Hogeschool
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