The range of studies that has been conducted on the role of gossip in organizations suggests that gossip in the workplace plays a variety of important roles in organisational processes. However, relatively few studies have explored its role in intercultural situations. This is surprising given how organisations are becoming increasingly diverse. This paper addresses this gap in the literature. It reports on an exploratory project that sought to determine how perceptions of organisational gossip vary between members of different cultural groups. Using a sensemaking, interpretative approach, we showed two gossip scenarios to 8 Chinese, 8 German and 8 Dutch first year students, and conducted semi structured interviews, asking them how they perceived the nature of the gossip, the gossiper and the object of gossip (i.e., the person being gossiped about). After analysing the data with ATLAS.ti, we observed certain patterns emerging. For example, while all students condemned a manager’s bad behaviour, the Chinese students seemed to expect it more than did their Dutch or German counterparts. Moreover, we found that the relationship and amount of trust that exists between gossiper, listener and object of gossip greatly influenced how the gossiper and object of gossip were perceived. After reflecting on our research methodology, this study sets the stage for the next phase of our research on the role of gossip in intercultural situations. LinkedIn: https://www.linkedin.com/in/dominiquedarmon/
Modern engineering systems are complex socio-technical structures with a mission to offer services of high quality, while in parallel ensuring profitability for their owners. However, practice has shown that accidents are inevitable, and the need for the use of systems-theoretic tools to support safety-driven design and operation has been acknowledged. As indicated in accident investigation reports, the degradation of risk situation awareness (SA) usually leads to safety issues. However, the literature lacks a methodology to compare existing systems with their ideal composition, which is likely to enhance risk SA. To fill this gap, the risk SA provision (RiskSOAP) is a comparison-based methodology and goes through three stages: (1) determine the desired/ideal system composition, (2) identify the as-is one(s), (3) employ a comparative strategy to depict the distance between the compared units. RiskSOAP embodies three methods: STPA (System Theoretic Process Analysis), EWaSAP (Early Warning Sign Analysis) and dissimilarity measures. The practicality, applicability and generality of RiskSOAP is demonstrated through its application to three case studies. The purpose of this work is to suggest the RiskSOAP indicator as a measure for safety in terms of the gap between system design and operation, thus increasing system’s risk SA. RiskSOAP can serve as a criterion for planning system modifications or selecting between alternative systems, and can support the design, development, operation and maintenance of safe systems.
Although reengineering is strategically advantageous fororganisations in order to keep functional and sustainable, safety must remain apriority and respective efforts need to be maintained. This paper suggeststhe combination of soft system methodology (SSM) and Pareto analysison the scope of safety management performance evaluation, and presents theresults of a survey, which was conducted in order to assess the effectiveness,efficacy and ethicality of the individual components of an organisation’s safetyprogram. The research employed quantitative and qualitative data and ensureda broad representation of functional managers and safety professionals, whocollectively hold the responsibility for planning, implementing and monitoringsafety practices. The results showed that SSM can support the assessment ofsafety management performance by revealing weaknesses of safety initiatives,and Pareto analysis can underwrite the prioritisation of the remedies required.The specific methodology might be adapted by any organisation that requires adeep evaluation of its safety management performance, seeks to uncover themechanisms that affect such performance, and, under limited resources, needsto focus on the most influential deficiencies.
