Purpose: This paper aims to present the findings from a European study on the digital skills gaps in tourism and hospitality companies. Design/methodology/approach: Mixed methods research was adopted. The sample includes 1,668 respondents (1,404 survey respondents and 264 interviewees) in 5 tourism sectors (accommodation establishments, tour operators and travel agents, food and beverage, visitor attractions and destination management organisations) in 8 European countries (UK, Italy, Ireland, Spain, Hungary, Germany, the Netherlands and Bulgaria). Findings: The most important future digital skills include online marketing and communication skills, social media skills, MS Office skills, operating systems use skills and skills to monitor online reviews. The largest gaps between the current and the future skill levels were identified for artificial intelligence and robotics skills and augmented reality and virtual reality skills, but these skills, together with computer programming skills, were considered also as the least important digital skills. Three clusters were identified on the basis of their reported gaps between the current level and the future needs of digital skills. The country of registration, sector and size shape respondents’ answers regarding the current and future skills levels and the skills gap between them. Originality/value: The paper discusses the digital skills gap of tourism and hospitality employees and identifies the most important digital skills they would need in the future.
MULTIFILE
The in-depth assessment of the situation of the European textile and clothing sector is composed by six independent reports with a close focus on key aspects useful to understand the dynamics and the development of the textile and clothing industry, drivers of change – most notably the impact of the financial crisis – and identification of policy responses and best practices. This has been done in six specific tasks leading to the six reports: Task 1 Survey on the situation of the EU textile and clothing sector Task 2 Report on research and development Task 3 Report on SME situation Task 4 Report on restructuring Task 5 Report on training and Education Task 6 Report on innovation practices. This final report draws on the key findings of each independent report, highlighting major conclusions in order to describe the situation of the textile and clothing industry and the way forward for the sector. In line with the terms of reference the findings in the six reports have been analysed in connection with the developments following the recommendations drafted by the High Level Group on textiles and clothing (further referred to as HLG), installed in 2004 as a response to the European Commission Communication of 29th of October 2003 on the textile and clothing industry. The HLG was composed of leading personalities representing stakeholders in the textiles and clothing industry and issued two reports entailing a vision and recommendations.
MULTIFILE
This dissertation increases our insight into the role of the service employee’s intercultural competences in the service to culturally diverse customers. Investigating the effect of the intercultural competences of service employees is of major importance because, as a consequence of globalization, the number of intercultural service encounters has increased dramatically and still does. The delivery of service to a culturally diverse customer-base requires a combination of knowledge, skills and attitude; the intercultural competences (also known as Global Mindset). In this study the hotel sector has been investigated specifically. The hotel sector is an important economic player that continues to grow inspite of economic downturn. The special characteristics of hotel services make the sector also very suitable for the research of face-to-face encounters in an international context. In this dissertation, a holistic approach has been chosen, meaning that in the four empirical studies not only the perspective of the manager, but also that of the employee and the customer was investigated. All three of the above-mentioned are actors in intercultural service according to the argumentation of the ‘service-profit chain’ (Heskett, Jones, et al., 1994). Together, the manager, employee and the customer form the so-called ‘service triangle’ (Bitner, 1990).
Client: European Institute of Innovation and Technology (EIT) The European Institute of Innovation & Technology, a body of the European Union founded to increase European sustainable growth and competitiveness, has set up a number of Knowledge and Innovation Communities (KIC). One of these Communities is on climate change (Climate-KIC). In 2013, Climate-KIC in the Netherlands approved funding for the IMPACT project (IMPlementation & Adoption of Carbon footprint in Tourism travel packages). This ‘pathfinder’ project aimed to assess the viability of and market for a comprehensive carbon calculator. Such a calculator would enable enterprises in the wider travel industry to determine the carbon dioxide emissions, the main cause for climate change, of tourism products and include ‘carbon management’ in their overall policy and strategy. It is generally expected the cost for fuel and carbon will significantly rise in the near en medium future. The calculator will not only cover flights, but also other transport modes, local tourism activities and accommodations. When this pathfinder project finds interest for carbon management within the sector, we aim to start a much larger follow-up project that will deliver the calculator and tools. The IMPACT project was coordinated by the research institute Alterra Wagenigen UR, the Netherlands. Partners were: - Schiphol Airport Group, Amsterdam, The Netherlands- Technical University Berlin, Germany- TEC Conseil, Marseille, France- TUI Netherlands, Rijswijk, The Netherlands- NHTV Breda University for Applied Sciences, The NetherlandsThe project ran from September 2013 to February 2014.
