Zoekresultaten

Collaborative service innovation

Designers move more and more in the direction of Service Design, in which frequently a participatory or co-design approach is used to involve service providers in the design process. The designerprovider relationship in such Service Design processes differs in four aspects from traditional client-relationships: The relationship is 1) more dynamic and interactive, 2) based on collaboratively evolving ideas and ambitions, 3) focusing on the process of innovation, rather than on the outcome, and 4) frequently based on extrinsic motivation for innovation or on fuzzy starting points. Designers experience difficulties in persuading service providers of the importance of such a collaborative approach, while providers are not familiar with this kind of approach and their organizations are not ready for such a kind of collaboration. This paper positions designer-provider relationship in Service Design processes in literature and describes a research proposal for the development of an efficient and effective participatory design intervention that stimulates collaboration between designers and service providers.

Collaborative approaches: studying horizontal and vertical working relations in schools and how they relate to collaborative-innovation practices

In Nordic countries, as well as in the Netherlands, schools have high school autonomy. In schools there are both horizontal and vertical working relations and all teachers and school principals within a school are expected to take responsibility for collaborative-innovation practices (CIP). In this paper, we describe a study investigating how both horizontal and vertical working relations relate to CIP. We used longitudinal questionnaire (2036 teachers, 157 schools) and interview data (53 teachers, 20 schools). These data were gathered in Dutch schools participating in the large-scale ‘LeerKRACHT’ program. The results show that teachers perceive horizontal and vertical factors to enhance CIP. Furthermore, especially school principals and coach-teachers seem to be able to strengthen horizontal and vertical factors which leads to more CIP. We discuss implications for research and schools in the Netherlands and beyond. Schools operate in demanding and rapidly changing environments. As a result, teachers and school principals are expected to continuously improve their school practices to maintain the quality of the education they provide. In literature on school development, change, and reform, there is an increasing emphasis on investigating how various educational interventions turn out. Some of these studies highlighted that interventions are sometimes an isolated activity of one teacher or a small group of teachers According to Vangrieken et al. in education, a strong-rooted culture of individualism, autonomy, and independence appears to be dominant. A ‘culture of collaboration’, however, has many advantages. This is also shown in research traditions of whole-school improvement. It can result in more ‘school democracy’ and more appropriate ideas and solutions for the challenges faced by schools. A growing number of schools have begun to initiate types of teacher collaboration, such as ‘professional learning communities’ and ‘data teams’. Such collaborations of teachers in schools can be called horizontal working relations. Researchers from Nordic countries for instance studied the horizontal forms of accountability and responsibility in schools. Consequently, international scholars have called for more ‘networked’ and ‘collaborative’ approaches. In the organizational literature, the notion of collaborative innovation is used for such approaches, which is characterized by both horizontal and vertical working relations. This notion fits within the broader field of school development research that approaches development as a collaborative process as well. Here both teachers’ working relations (horizontal) and working relations between teachers and school principals are studied (vertical). Studying both fits with the culture of The Netherlands and Nordic countries, which are found to be in the same cultural clusters, appreciating team-oriented and participative leadership, including horizontal and vertical working relations. However, in daily school practice it seems that breaking with the individualistic culture and changing to more collaborative-innovation practices is hard. We have an unique opportunity to study the relationship between horizontal and vertical working relations and the degree of collaborative-innovation practices (CIP). Since, in the Netherlands there is a large-scale program called LeerKRACHT that aims to stimulate CIP in schools (LeerKRACHT means “Learning force” and also “Teacher” in Dutch). The program expects from both teachers and school principals to collaborate and share resources, knowledge, and ideas and it thus asks for at least one manner of working together. The program is used by over a thousand schools in the Netherlands, and the data used in the current paper are gathered as part of a larger research project in which this program was evaluated. We study the degree of CIP in primary, secondary, and vocational schools with a mixed method approach both at the start and when working on collaborative-innovation practices in a structured way with the program ‘leerKRACHT’.

Imagineering as collaborative innovation by design (keynote)

Collaborative value creation and learning in innovation projects for a circular city

Over the last decade, the concept of a circular economy, an industrial economy that is restorative or regenerative by intention and design, has gained increased attention of policy makers, industry and academics. Recently the number of innovation projects, set up by local governments, communities, non-governmental organizations and businesses, to experiment with new sustainable technologies for a circular city, has increased substantially. This paper aims to explore how in this emerging field different stakeholders collaboratively create value and develop a viable sustainable business model. We do so by building on business model literature and literature on innovation networks and combining these with insights on value outcomes and learning from strategic management. For this study we take a qualitative research approach, building on four innovation projects for a circular city, characterized by collaboration of a wide variety of stakeholders, each being initiated and coordinated by a different stakeholder type. The findings show an emphasis on technical and organizational learning, influencing expected and unexpected value outcomes. The main contribution of this paper is a conceptual framework to analyse value creation and capture within the context of open partnerships through different learning types. Learning proves to be an effective mechanism in innovation networks to create and capture more economic, environmental and social value then initially aimed for.

Collaborative Ecologies for Classical Music

Valuing Value in Innovation Ecosystems: How Cross-Sector Actors Overcome Tensions in Collaborative Sustainable Business Model Development

This article aims to uncover the processes of developing sustainable business models in innovation ecosystems. Innovation ecosystems with sustainability goals often consist of cross-sector partners and need to manage three tensions: the tension of value creation versus value capture, the tension of mutual value versus individual value, and the tension of gaining value versus losing value. The fact that these tensions affect all actors differently makes the process of developing a sustainable business model challenging. Based on a study of four sustainably innovative cross-sector collaborations, we propose that innovation ecosystems that develop a sustainable business model engage in a process of valuing value in which they search for a result that satisfies all actors. We find two different patterns of valuing value: collective orchestration and continuous search. We describe these patterns and the conditions that give rise to them. The identification of the two patterns opens up a research agenda that can shed further light on the conditions that need to be in place in order for an innovation ecosystem to develop effective sustainable business models. For practice, our findings show how cross-sector actors in innovation ecosystems may collaborate when developing a business model around emerging sustainability-oriented innovations.