Constante vernieuwingen op het gebied van digitale technologie in zowel prive- als publieke omgevingen kenmerken de huidige samenlevingen en benadrukken de alsmaar belangrijker wordende rol daarin voor socio-technische systemen. De uitdaging is om voorafgaand, tijdens en na de ontwikkeling van deze systemen de mens en zijn digitale, sociale en fysieke omgeving centraal te blijven stellen. Dit vraagt om een duidelijk inzicht in de behoeften, wensen en eisen van mensen, zodat deze vertaald kunnen worden naar digitale technologie die een positieve bijdrage levert aan gezondheid, welzijn en participatie. Toegepast onderzoek naar het ontwerp- en appropriatieproces van digitale technologie voor maatschappelijk welbevinden is nodig om succesvol gebruik, implementatie, evaluatie en opschaling te bevorderen. Een goede samenwerking en beter begrip van elkaars doelen, motieven en werkwijzen, tussen zowel ontwerpers en gebruikers als tussen onderzoek, onderwijs en het werkveld, zijn hiervoor absolute vereisten. Lector Digital Life dr. Somaya Ben Allouch pleit in haar rede voor meer aandacht voor een mensgerichte ontwerpaanpak van digitale technologie. Het onderzoek van het lectoraat richt zich op innovatieve, digitale technologie op het gebied van mens-systeem interactie, sensoren en hun data en creatieve methodes voor gezondheid, welzijn en participatie. In de rede zal nader worden ingegaan op hoe het onderzoek van het lectoraat Digital Life bijdraagt aan het (inter)nationale netwerk van onderzoek, onderwijs en praktijk op het snijvlak van technologie, gezondheid en welzijn.
The COVID-19 pandemic has changed many aspects of people’s lives, and seems to have affected people’s wellbeing and relation to technology now, and in the future. Not only has it changed people’s lives and the way citizens live, work, exercise, craft and stay connected, the pandemic has also altered the way Human Computer Interaction (HCI) professionals can engage in face-to-face interactions and consequently participatory, human-centered design and research. Limitations in being close to others and having physical, visible and shared interactions pose a challenge as these aspects are typically considered critical for the accomplishment of a transparent, attractive and critical understanding of technology and respective civic and digital engagement for wellbeing. Consequently, the risk now observed is that citizens in the new ‘normal’ digital society, particularly vulnerable groups, are beingeven less connected, supported or heard. Drawing from a study with an expert panel of 20 selected HCI related professionals in The Netherlands that participated on-line (through focus groups, questionnaires and/or interviews) discussing co-creation for wellbeing in times of COVID-19 (N=20), and civic values for conditional data sharing (N=11), this paper presents issues encountered and potential new approaches to overcome participatory challenges in the ‘new’ digital society. This study further draws on project reporting and a ‘one week in the life of’ study in times of COVID-19 with a physical toolkit for remote data collection that was used with older adults (65+, N=13) and evaluated with professionals (N=6). Drawing on such projects and professional experiences, the paper discusses some opportunities of participatory approaches for the new ‘distant’ normal.
Deze agenda is een strategisch kader voor human capitalontwikkelingen in de creatieve industrie in de Metropoolregio Amsterdam voor de komende vier jaar (2012-2016). De agenda bestrijkt de gehele breedte van de creatieve industrie en richt zich op een interdisciplinaire aanpak en op het stimuleren van een onderzoekende en ondernemende cultuur in het onderwijs. Leidende thema’s zijn: • onderwijs over ondernemerschap;; • vraag en aanbod op elkaar afstemmen;; • alumni & permanente educatie;; • internationalisering. De Creatieve Industrie is de belangrijkste top sector voor de Metropoolregio Amsterdam (CBS monitor topsectoren 2012). Voor de beschrijving van de Creatieve Industrie in de Metropoolregio is een benadering vanuit drie clusters aangehouden: Kunsten & Cultureel Erfgoed, Media & Entertainment, Creatieve Zakelijke Diensten (reclame, mode vormgeving, architectuur). Het Kernteam Creatieve Industrie MRA wil een belangrijke bijdrage leveren aan de Europese en landelijke ambitie om Nederland in 2020 de meest creatieve economie van Europa te laten zijn. Dit vraagt om continue innovatie, slimme en creatieve oplossingen. Daarvoor is slim, creatief, jong (top)talent onmisbaar. Bij deze ambitie hoort een naadloze verbinding en samenwerking tussen bedrijfsleven en kennis- en onderwijsinstellingen. Het concurrerende klimaat, dynamiek en tempo in de sector vragen om snelle toepassing van nieuwe kennis en technologie en om een voortdurende instroom van nieuw (internationaal) creatief (top)talent en permanente bijscholing. Naast een economische waarde heeft de creatieve sector ook een maatschappelijk toegevoegde waarde. Met name de subsector Kunsten & Cultureel Erfgoed bevordert, met een vaak cross-sectorele aanpak, participatie en cohesie van diverse groepen in de samenleving. De toegevoegde waarde van de creatieve industrie wordt door andere sectoren nog onvoldoende op waarde geschat en benut. Voor professionals en aankomend talent is het cruciaal dat zij de juiste kennis en vaardigheden ontwikkelen om de meerwaarde en identiteit van de creatieve industrie over het voetlicht te brengen. De ondertekenaars van deze HCA hebben de intentie de ingezette samenwerking nog concreter vorm te geven. Het Centre of Expertise, Centrum voor Innovatief Vakmanschap en de Amsterdam Campus zijn hierbij dé vehikels om concrete afspraken en projecten tussen de drie partijen uit de gouden driehoek te realiseren. Prioriteit hierbij is de vraagarticulatie vanuit het bedrijfsleven verder aan te scherpen, afspraken hierover tussen partijen zijn reeds gemaakt. AIM wordt gevraagd twee per jaar een bijeenkomst te organiseren om concrete acties met elkaar te benoemen. Deze HCA, met bijbehorende ambitie en invulling, zal dan ook jaarlijks door het Kernteam geëvalueerd en zo nodig bijgesteld worden. Hierbij blijft afstemming met de MRA –agenda’s: HCA ICT en HCA Toerisme en Congressen gewenst.
The scientific publishing industry is rapidly transitioning towards information analytics. This shift is disproportionately benefiting large companies. These can afford to deploy digital technologies like knowledge graphs that can index their contents and create advanced search engines. Small and medium publishing enterprises, instead, often lack the resources to fully embrace such digital transformations. This divide is acutely felt in the arts, humanities and social sciences. Scholars from these disciplines are largely unable to benefit from modern scientific search engines, because their publishing ecosystem is made of many specialized businesses which cannot, individually, develop comparable services. We propose to start bridging this gap by democratizing access to knowledge graphs – the technology underpinning modern scientific search engines – for small and medium publishers in the arts, humanities and social sciences. Their contents, largely made of books, already contain rich, structured information – such as references and indexes – which can be automatically mined and interlinked. We plan to develop a framework for extracting structured information and create knowledge graphs from it. We will as much as possible consolidate existing proven technologies into a single codebase, instead of reinventing the wheel. Our consortium is a collaboration of researchers in scientific information mining, Odoma, an AI consulting company, and the publisher Brill, sharing its data and expertise. Brill will be able to immediately put to use the project results to improve its internal processes and services. Furthermore, our results will be published in open source with a commercial-friendly license, in order to foster the adoption and future development of the framework by other publishers. Ultimately, our proposal is an example of industry innovation where, instead of scaling-up, we scale wide by creating a common resource which many small players can then use and expand upon.
Manual labour is an important cornerstone in manufacturing and considering human factors and ergonomics is a crucial field of action from both social and economic perspective. Diverse approaches are available in research and practice, ranging from guidelines, ergonomic assessment sheets over to digitally supported workplace design or hardware oriented support technologies like exoskeletons. However, in the end those technologies, methods and tools put the working task in focus and just aim to make manufacturing “less bad” with reducing ergonomic loads as much as possible. The proposed project “Human Centered Smart Factories: design for wellbeing for future manufacturing” wants to overcome this conventional paradigm and considers a more proactive and future oriented perspective. The underlying vision of the project is a workplace design for wellbeing that makes labor intensive manufacturing not just less bad but aims to provide positive contributions to physiological and mental health of workers. This shall be achieved through a human centered technology approach and utilizing advanced opportunities of smart industry technologies and methods within a cyber physical system setup. Finally, the goal is to develop smart, shape-changing workstations that self-adapt to the unique and personal, physical and cognitive needs of a worker. The workstations are responsive, they interact in real time, and promote dynamic activities and varying physical exertion through understanding the context of work. Consequently, the project follows a clear interdisciplinary approach and brings together disciplines like production engineering, human interaction design, creative design techniques and social impact assessment. Developments take place in an industrial scale test bed at the University of Twente but also within an industrial manufacturing factory. Through the human centered design of adaptive workplaces, the project contributes to a more inclusive and healthier society. This has also positive effects from both national (e.g. relieve of health system) as well as individual company perspective (e.g. less costs due to worker illness, higher motivation and productivity). Even more, the proposal offers new business opportunities through selling products and/or services related to the developed approach. To tap those potentials, an appropriate utilization of the results is a key concern . The involved manufacturing company van Raam will be the prototypical implementation partner and serve as critical proof of concept partner. Given their openness, connections and broad range of processes they are also an ideal role model for further manufacturing companies. ErgoS and Ergo Design are involved as methodological/technological partners that deal with industrial engineering and ergonomic design of workplace on a daily base. Thus, they are crucial to critically reflect wider applicability and innovativeness of the developed solutions. Both companies also serve as multiplicator while utilizing promising technologies and methods in their work. Universities and universities of applied sciences utilize results through scientific publications and as base for further research. They also ensure the transfer to education as an important leverage to inspire and train future engineers towards wellbeing design of workplaces.
Smart city technologies, including artificial intelligence and computer vision, promise to bring a higher quality of life and more efficiently managed cities. However, developers, designers, and professionals working in urban management have started to realize that implementing these technologies poses numerous ethical challenges. Policy papers now call for human and public values in tech development, ethics guidelines for trustworthy A.I., and cities for digital rights. In a democratic society, these technologies should be understandable for citizens (transparency) and open for scrutiny and critique (accountability). When implementing such public values in smart city technologies, professionals face numerous knowledge gaps. Public administrators find it difficult to translate abstract values like transparency into concrete specifications to design new services. In the private sector, developers and designers still lack a ‘design vocabulary’ and exemplary projects that can inspire them to respond to transparency and accountability demands. Finally, both the public and private sectors see a need to include the public in the development of smart city technologies but haven’t found the right methods. This proposal aims to help these professionals to develop an integrated, value-based and multi-stakeholder design approach for the ethical implementation of smart city technologies. It does so by setting up a research-through-design trajectory to develop a prototype for an ethical ‘scan car’, as a concrete and urgent example for the deployment of computer vision and algorithmic governance in public space. Three (practical) knowledge gaps will be addressed. With civil servants at municipalities, we will create methods enabling them to translate public values such as transparency into concrete specifications and evaluation criteria. With designers, we will explore methods and patterns to answer these value-based requirements. Finally, we will further develop methods to engage civil society in this processes.
