Purpose: This paper aims to present the findings from a European study on the digital skills gaps in tourism and hospitality companies. Design/methodology/approach: Mixed methods research was adopted. The sample includes 1,668 respondents (1,404 survey respondents and 264 interviewees) in 5 tourism sectors (accommodation establishments, tour operators and travel agents, food and beverage, visitor attractions and destination management organisations) in 8 European countries (UK, Italy, Ireland, Spain, Hungary, Germany, the Netherlands and Bulgaria). Findings: The most important future digital skills include online marketing and communication skills, social media skills, MS Office skills, operating systems use skills and skills to monitor online reviews. The largest gaps between the current and the future skill levels were identified for artificial intelligence and robotics skills and augmented reality and virtual reality skills, but these skills, together with computer programming skills, were considered also as the least important digital skills. Three clusters were identified on the basis of their reported gaps between the current level and the future needs of digital skills. The country of registration, sector and size shape respondents’ answers regarding the current and future skills levels and the skills gap between them. Originality/value: The paper discusses the digital skills gap of tourism and hospitality employees and identifies the most important digital skills they would need in the future.
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A presentation focusing on digital disruptions in tourism and the effects on future skills needs for employees in the industry.
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Introduction: Digital technologies , such as big AI and cloud computing are driving digital transformation (DT) in organizations. The World Economic Forum ( reports that over 75% of organizations plan to adopt these technologies within five years, leading to a skills disruption as employees lack the necessary skills for DT. HRM departments are responsible for preparing their workforce for DT through reand upskilling initiatives (Ivaldi et al., 2022; Vereycken et al., To adapt HRM’s strategic talent management for tailored re and upskilling, insight is needed in workforce DT skills mastery. The objective of this study is to develop a validated instrument for measuring workforce DT skills mastery, building upon the Digital Transformations Skills Framework ( (Bouwmans et al., 2022, 2024). The instrument is a self assessment tool, allowing individuals to evaluate their proficiency across various skill dimensions.
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Background Digital transformation (DT) involves integrating digital technologies into organizations to improve productivity, efficiency, and quality. Investing in the workforce’s skillsets is essential for successful DT. However, it remains unclear which skillsets are essential. Objectives This study aims to identify and define the essential skillsets needed for exploiting the full potential of DT, and to consolidate the identified skills into a comprehensive framework of DT skills. Method A systematic literature review was conducted using the PRISMA approach for selecting studies. This led to the selection of 36 articles that were examined using thematic analysis for identifying and consolidating skills into a framework. Results The Digital Transformation Skills Framework (DTSF) was developed, which contains six overarching skillsets and 44 underlying skills. The framework covers key skillsets in the areas of digital work, entrepreneurship, evidence-based work, collaboration, communication, and adaptation. Conclusion and discussion The DTSF offers a comprehensive understanding of essential skills for today’s evolving organizations, addressing a critical gap in existing literature. It is valuable for organizations and HR professionals, serving as a foundation for re- and upskilling initiatives. Ongoing research should expand the framework to include domain-specific DT skills and emerging digital technologies.
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Expectations are high for digital technologies to address sustainability related challenges. While research into such applications and the twin transformation is growing rapidly, insights in the actual daily practices of digital sustainability within organizations is lacking. This is problematic as the contributions of digital tools to sustainability goals gain shape in organizational practices. To bridge this gap, we develop a theoretical perspective on digital sustainability practices based on practice theory, with an emphasis on the concept of sociomateriality. We argue that connecting meanings related to sustainability with digital technologies is essential to establish beneficial practices. Next, we contend that the meaning of sustainability is contextspecific, which calls for a local meaning making process. Based on our theoretical exploration we develop an empirical research agenda.
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Introduction This study aims to advance theoretical development on digital transformation (DT) skills that are essential for sustainable employment. Rapid and continuous advancements of digital technology, such as increased automation, artificial intelligence (AI), big data, cloud computing, robotics and internet of things (IoT), lead to huge transformations for society, economy, and its organizations (Ivaldi et al., 2022; Trenerry et al., 2021). For organizations to successfully transform, it is important to strongly invest in an organizational learning climate, while for employees, investment in the sustainability of their employment is key. Therefore, one of the greatest challenges is to identify and develop essential skills that contribute to both the collective learning climate and employment sustainability (Ivaldi et al., 2022). Because previous scientific literature has focused predominantly on mapping general 21st century skills, digital competences of citizens, or essential skills for specific professions, it remains largely unclear which employee skills are essential in the context of DT. Hence, the contribution of this study lies in identifying these essential skills and developing a comprehensive DT skills framework. The following research question is central: Which DT skills are essential for sustainable employment and how can these skills be synthesized into a DT skills framework?
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The content of most journalism courses at journalism schools has been affected by the fast digital and interactive developments in the field. The changing digital organization of information and sources necessitates constant changes in news-gathering and research techniques and affects education in research skills. How can educators cope with the new demands concerning information gathering and selecting? Journalism students need to know how to use the newest research tools, how to find quick and reliable information and data on the Internet and how to best utilize social media for their journalistic research. Which research skills need to be taught to journalism students in this digital age? This article attempts to map the salient issues concerning changes in the syllabi of research skills courses by analysing scholarly literature, blogs and books by professional journalists and experiences at the – author’s – School of Journalism in Utrecht (the Netherlands) with the implementation of newly designed research courses. It is argued that digital developments have caused a shift from the information-gathering stage to the selecting stage of the research process in journalism. This implies more emphasis on evaluating and selecting skills in journalism education. New digital tools also require different research skills such as more language skills for more efficient search strategies. New digital sources, such as open data and the public on social media, call for more analytical skills and specific social skills to be added to the customary research skills.
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Substantial and continuous shifts in skills demands urge us to rethink education, labour market and reintegration policies and practices. In this article, we argue for a more skills based approach to (re)integration. This skills based (re)integration practice is based more on up-to-date, complete and validated skills sets of candidates, than on diplomas and other, more or less, outdated and incomplete proxies to one’s current skills. Such a new reintegration practice seems feasible if the actual and complete skills set of an individual becomes the starting point for both matching, guidance and (up/re)skilling efforts. Intersectoral mobility, alternative career pathways and suitable training and development routes can be designed on a more fine-grained skills basis, with occupations considered more as dynamic sets of tasks requiring specific skills. This new (re)integration practice presupposes a common skills language, which is being developed in the Netherlands, Competent NL. Sectoral and intersectoral experiments with skills instruments using this language, such as skills passports, are conducted to optimize their quality and effectiveness. Since first experiments with skills instruments seem promising, we argue that more room for experiment is required. So that integration in the labor market can be sustained and reintegration practices can be prevented.
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This study provides a comprehensive analysis of the AI-related skills and roles needed to bridge the AI skills gap in Europe. Using a mixed-method research approach, this study investigated the most in-demand AI expertise areas and roles by surveying 409 organizations in Europe, analyzing 2,563 AI-related job advertisements, and conducting 24 focus group sessions with 145 industry and policy experts. The findings underscore the importance of both general technical skills in AI related to big data, machine learning and deep learning, cyber and data security, large language models as well as AI soft skills such as problemsolving and effective communication. This study sets the foundation for future research directions, emphasizing the importance of upskilling initiatives and the evolving nature of AI skills demand, contributing to an EU-wide strategy for future AI skills development.
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Systematic literature review on digital transformation skills
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