Digitalization enables public organizations to personalize their services, tuning them to the specific situation, abilities, and preferences of the citizens. At the same time, digital services can be experienced as being less personal than face-to-face contact by citizens. The large existing volume of academic literature on personalization mainly represents the service provider perspective. In contrast, in this paper we investigate what makes citizens experience a service as personal. The result are eight dimensions that capture the full range of individual experiences and expectations that citizens expressed in focus groups. These dimensions can serve as a framework for public sector organizations to explore the expectations of citizens of their own services and identify the areas in which they can improve the personal experiences they offer.
MULTIFILE
This article seeks to contribute to the literature on circular business model innovation in fashion retail. Our research question is which ‘model’—or combination of models—would be ideal as a business case crafting multiple value creation in small fashion retail. We focus on a qualitative, single in-depth case study—pop-up store KLEER—that we operated for a duration of three months in the Autumn of 2020. The shop served as a ‘testlab’ for action research to experiment with different business models around buying, swapping, and borrowing second-hand clothing. Adopting the Business Model Template (BMT) as a conceptual lens, we undertook a sensory ethnography which led to disclose three key strategies for circular business model innovation in fashion retail: Fashion-as-a-Service (F-a-a-S) instead of Product-as-a-Service (P-a-a-S) (1), Place-based value proposition (2) and Community as co-creator (3). Drawing on these findings, we reflect on ethnography in the context of a real pop-up store as methodological approach for business model experimentation. As a practical implication, we propose a tailor-made BMT for sustainable SME fashion retailers. Poldner K, Overdiek A, Evangelista A. Fashion-as-a-Service: Circular Business Model Innovation in Retail. Sustainability. 2022; 14(20):13273. https://doi.org/10.3390/su142013273
Measurement methodologies are increasingly being deployed to monitor energy poverty or energy access, and to provide insights for policy development, both in the South and more recently also in the North. However, care should be taken with interpretation and use of the data, particularly if a gender perspective is lacking. This paper argues that taking a gender perspective is vital to understanding energy access and outcomes related to interventions, through consideration of gendered user differences in energy needs, access to energy services and gendered outcome pathways. We show that the standard practice of focusing on numbers of energy connections, availability and quality of supply, is insufficient to provide insights relevant to realising gender equal access and benefits. It is a political decision about what is measured and who decides on what is measured. Based on the literature, we discuss key elements of the use of gender approaches in the assessment of energy access and energy poverty. We show that by including gender approaches in the design and execution of qualitative and quantitative data collection and analysis, there is the potential to contribute to more equitable outcomes from improved energy access.
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This project addresses the critical issue of staff shortages and training inefficiencies in the hospitality industry, particularly focusing on the hotel sector. It connects with the urgent need for innovative, and effective training solutions to equip (inexperienced) staff with hospitality skills, thereby improving service quality and sustainable career prospects in the hotel industry. The project develops and tests immersive technologies (augmented and virtual reality, AR/VR) tailored to meet specific training needs of hotels. Traditional training methods such as personal trainings, seminars, and written manuals are proving inadequate in terms of learning effectiveness and job readiness, leading to high working pressure and poor staff well-being. This project aims to break this cycle by co-creating immersive training methods that promise to be more engaging and effective. Hotelschool The Hague has initiated steps in this direction by exploring AR and VR technologies for hotel staff training. This project builds on these efforts, aiming to develop accessible, immersive training tools specifically designed for the hotel sector. Specifically, this project aims to explore the effectiveness of these immersive trainings, an aspect largely overlooked in the rapid development of immersive technology solutions. The central research question is: How do immersive AR and VR training methods impact job readiness and learning effectiveness in the hotel sector? The one-year KIEM project period involves co-creating, implementing, and evaluating immersive training in collaboration with Hotelschool The Hague and Hyatt Andaz Amsterdam Prinsengracht Hotel in real-life settings. The partnership with Warp Industries, a leader in immersive technology, is crucial for the project’s success. Our findings will be co-created and multiplied through relevant sector associations such as House of Hospitality. This project aligns with the MV’s Impact Level 1: Transitions by promoting innovative training strategies that can lead to a fundamental shift in the hospitality industry, thereby enhancing social earning capacities.
NHL Stenden hogeschool is een fusiehogeschool met een hoog ambitieniveau, waarbij onderwijs op basis van Design Based Education en onderzoek binnen de zwaartepunten Vital Regions, Smart Sustainable Industries en Service Economy met elkaar in verbinding staan en elkaar versterken. Binnen de hogeschool zijn inmiddels verschillende initiateven ontplooid op het gebied van de inrichting van de daarvoor benodigde onderzoeksinfrastructuur en het versterken van onderzoeksgroepen. Mede vanwege de coronacrisis is de (door)ontwikkeling hiervan vertraagd. Met de inzet van Impuls 2020 beoogt NHL Stenden hogeschool een versnelling van de noodzakelijke (door)ontwikkeling. Het overgrote deel van de subsidie zal ingezet worden voor de doorontwikkeling van het privacyimpact assessment en het onderzoeken en opstellen van een programma van eisen ten behoeve van advisering over een opslagdienst voor lopend onderzoek, een repository voor afgerond onderzoek en een Current Research Information System. Daarnaast zal de regeling ingezet worden voor beleidsontwikkeling en doorontwikkeling van het huidige ondersteuningsaanbod, informatievoorziening en het verhogen van bewustzijn onder onderzoekers. Een deel van de middelen zal worden ingezet om ondersteuning te bieden aan de versterking van twee beoogde penvoerderschappen voor de SPRONG-regeling: de onderzoeksgroepen Centre of Expertise Watertechnologie en het lectoraat Circular Plastics. SPRONG 2020 is vertraagd en in de tussenliggende periode moeten meerdere calls opgepakt worden. De regeling wordt ingezet voor activiteiten als netwerken, consortiumvorming en het opstellen van voorstellen binnen de KIA’s, waardoor de onderzoeksgroepen zich beter ontwikkelen naar krachtige onderzoeksgroepen. Impuls 2020 sluit aan bij de strategische keuzes van NHL Stenden hogeschool. Naast krachtige onderzoeksgroepen, die kennis en oplossingen ontwikkelen voor de drie genoemde zwaartepunten, dragen studenten van de hogeschool bij aan maatschappelijk relevant onderzoek. Kwalitatief hoogwaardig onderzoek vraagt om een effectief en efficiënt ondersteunend proces en goede voorzieningen. Met Impuls 2020 wordt juist deze gewenste versterking van de onderzoeksinfrastructuur en onderzoeksgroepen beoogd.
