Objective: To use a qualitative approach to examine the perceptions of policy makers, general dental practitioners, dental hygienists, dental students and dental hygiene students in the Netherlands following the introduction of a direct access policy in 2006.Methods: Semi-structured interviews and focus groups were undertaken with a variety of policy makers and clinicians in the Netherlands. These were recorded and transcribed verbatim into MS Word documents. The transcripts were line numbered and subjected to thematic analysis to develop a coding frame using NVivo.Results: Four main themes are reported, which represent a subset of a policy analysis of direct access in the Netherlands. These were entitled: 'The narrative of implementation', 'Working models of direct access', 'Relationship between old- and new-style hygienists' and 'Public attitudes'.Conclusions: Working relationships within integrated practices in the Netherlands are positive, but attitudes towards independent practice are mixed. Good examples of collaborative working across practices were observed, but relationships between the professional bodies remain difficult seven years on since the introduction of the policy.
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The field of applied linguistics is increasingly adopting open science practices. As open access publication gains traction, ethical issues emerge that need to be addressed by the field. This viewpoint paper addresses the concern that open science is not equally open for everyone. This paper describes how open access publication is increasingly being commercialized and explains how open access publication coincides with systemic inequality. We offer the following viewpoints for the field to consider:1.) We are morally obligated to make our research output accessible.2.) Hybrid, Gold, and Green open access publishing lead to systemic inequality in open access publishing, benefiting commercial publishers and those working in research-intensive universities and rich countries.3.)Diamond open access publication removes the systemic inequalities; hence, Diamond open access should be prioritized over Hybrid, Gold, and Green open access publication models.4.)We should move away from publish-and-read agreements and Green open access publishing, because they prevent system change.5.)Through our choices in our work as researchers, editors, reviewers, authors and teachers, we can contribute to the transition towards truly equitable open access publishing practices.6.)Senior researchers are in the position and have the moral obligation to be drivers of these changes.
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Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different perspective as its starting point: it is a process of creative inquiry aimed at the experiences of the individual user. ‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects.
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This project addresses the critical issue of staff shortages and training inefficiencies in the hospitality industry, particularly focusing on the hotel sector. It connects with the urgent need for innovative, and effective training solutions to equip (inexperienced) staff with hospitality skills, thereby improving service quality and sustainable career prospects in the hotel industry. The project develops and tests immersive technologies (augmented and virtual reality, AR/VR) tailored to meet specific training needs of hotels. Traditional training methods such as personal trainings, seminars, and written manuals are proving inadequate in terms of learning effectiveness and job readiness, leading to high working pressure and poor staff well-being. This project aims to break this cycle by co-creating immersive training methods that promise to be more engaging and effective. Hotelschool The Hague has initiated steps in this direction by exploring AR and VR technologies for hotel staff training. This project builds on these efforts, aiming to develop accessible, immersive training tools specifically designed for the hotel sector. Specifically, this project aims to explore the effectiveness of these immersive trainings, an aspect largely overlooked in the rapid development of immersive technology solutions. The central research question is: How do immersive AR and VR training methods impact job readiness and learning effectiveness in the hotel sector? The one-year KIEM project period involves co-creating, implementing, and evaluating immersive training in collaboration with Hotelschool The Hague and Hyatt Andaz Amsterdam Prinsengracht Hotel in real-life settings. The partnership with Warp Industries, a leader in immersive technology, is crucial for the project’s success. Our findings will be co-created and multiplied through relevant sector associations such as House of Hospitality. This project aligns with the MV’s Impact Level 1: Transitions by promoting innovative training strategies that can lead to a fundamental shift in the hospitality industry, thereby enhancing social earning capacities.
NHL Stenden hogeschool is een fusiehogeschool met een hoog ambitieniveau, waarbij onderwijs op basis van Design Based Education en onderzoek binnen de zwaartepunten Vital Regions, Smart Sustainable Industries en Service Economy met elkaar in verbinding staan en elkaar versterken. Binnen de hogeschool zijn inmiddels verschillende initiateven ontplooid op het gebied van de inrichting van de daarvoor benodigde onderzoeksinfrastructuur en het versterken van onderzoeksgroepen. Mede vanwege de coronacrisis is de (door)ontwikkeling hiervan vertraagd. Met de inzet van Impuls 2020 beoogt NHL Stenden hogeschool een versnelling van de noodzakelijke (door)ontwikkeling. Het overgrote deel van de subsidie zal ingezet worden voor de doorontwikkeling van het privacyimpact assessment en het onderzoeken en opstellen van een programma van eisen ten behoeve van advisering over een opslagdienst voor lopend onderzoek, een repository voor afgerond onderzoek en een Current Research Information System. Daarnaast zal de regeling ingezet worden voor beleidsontwikkeling en doorontwikkeling van het huidige ondersteuningsaanbod, informatievoorziening en het verhogen van bewustzijn onder onderzoekers. Een deel van de middelen zal worden ingezet om ondersteuning te bieden aan de versterking van twee beoogde penvoerderschappen voor de SPRONG-regeling: de onderzoeksgroepen Centre of Expertise Watertechnologie en het lectoraat Circular Plastics. SPRONG 2020 is vertraagd en in de tussenliggende periode moeten meerdere calls opgepakt worden. De regeling wordt ingezet voor activiteiten als netwerken, consortiumvorming en het opstellen van voorstellen binnen de KIA’s, waardoor de onderzoeksgroepen zich beter ontwikkelen naar krachtige onderzoeksgroepen. Impuls 2020 sluit aan bij de strategische keuzes van NHL Stenden hogeschool. Naast krachtige onderzoeksgroepen, die kennis en oplossingen ontwikkelen voor de drie genoemde zwaartepunten, dragen studenten van de hogeschool bij aan maatschappelijk relevant onderzoek. Kwalitatief hoogwaardig onderzoek vraagt om een effectief en efficiënt ondersteunend proces en goede voorzieningen. Met Impuls 2020 wordt juist deze gewenste versterking van de onderzoeksinfrastructuur en onderzoeksgroepen beoogd.
