Robots are increasingly used in a variety of work environments, but surprisingly little attention has been paid to how robots change work. In this comparative case study, we explore how robotization changed the work design of order pickers and order packers in eight logistic warehouses. We found that all warehouses robotized tasks based on technological functionality to increase efficiency, which sometimes created jobs consisting of ‘left-over tasks’. Only two warehouses used a bottom-up approach, where employees were involved in the implementation and quality of work was considered important. Although the other warehouses did not, sometimes their work design still benefitted from robotization. The positive effects we identified are reduced physical and cognitive demands and opportunities for upskilling. Warehouses that lack attention to the quality of work may risk ending up with the negative effects for employees, such as simplification and intensification of work, and reduced autonomy. We propose that understanding the consequences of robots on work design supports HR professionals to help managing this transition by both giving relevant input on a strategic level about the importance of work design and advocating for employees and their involvement.
The pervasive use of media at current-day festivals thoroughly impacts how these live events are experienced, anticipated, and remembered. This empirical study examined event-goers’ live media practices – taking photos, making videos, and in-the-moment sharing of content on social media platforms – at three large cultural events in the Netherlands. Taking a practice approach (Ahva 2017; Couldry 2004), the author studied online and offline event environments through extensive ethnographic fieldwork: online and offline observations, and interviews with 379 eventgoers. Analysis of this research material shows that through their live media practices eventgoers are continuously involved in mediated memory work (Lohmeier and Pentzold 2014; Van Dijck 2007), a form of live storytelling thatrevolves around how they want to remember the event. The article focuses on the impact of mediated memory work on the live experience in the present. It distinguishes two types of mediatised experience of live events: live as future memory and the experiential live. The author argues that memory is increasingly incorporated into the live experience in the present, so much so that, for many eventgoers, mediated memory-making is crucial to having a full live event experience. The article shows how empirical research in media studies can shed new light on key questions within memory studies.
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BCLivinglab combines the supply chain and logistics physical infrastructure of training centres (ROCs), research institutes and companies throughout the Netherlands, with the expertise and virtual infrastructure of blockchain specialists from BlockLab. Companies, especially SMEs, in supply chain and logistics will use this unique combination of physical facilities and the expert network to experiment with and develop blockchain applications. BCLivinglab is easily accessible for companies, due to its close proximity (distributed facilities) and low threshold procedures. It will make blockchain technology accessible for companies, thus supporting innovation and improving the competitive advantage of the Dutch supply chain and logistics sector.
MKB-bedrijven op het gebied van architectuur, gebiedsontwikkeling, ontwerp, digital design en technologie-ontwikkeling zien een nieuwe ‘markt’ ontstaan in de toenemende interesse voor de stedelijke commons. Dat zijn lokale gemeenschappen waarin mensen resources zoals energie, mobiliteit of woonruimte met elkaar delen en beheren, op een duurzame en pro-sociale manier. MKB-bedrijven zien kansen om in co-creatie met deze leefgemeenschappen nieuwe diensten en producten te ontwikkelen waarmee bewoners hun hulpbronnen gemeenschappelijk kunnen managen. MKB-bedrijven zien de ontwikkeling van stedelijke commons daarnaast als mogelijke oplossing voor urgente maatschappelijke vraagstukken en missies op het gebied van inclusieve woningbouw, duurzaamheid en de energietransitie. Voor het goed functioneren van de commons is een heldere articulatie en implementatie van hun onderliggende (maatschappelijke) waarden essentieel. Dit vraagt van MKB-bedrijven een zoektocht naar nieuwe manieren van gebieds- en technologie-ontwikkeling in samenwerking met bewoners. Een specifiek probleem daarbij betreft het vertalen van de commons-waarden naar een technologisch systeem dat het gezamenlijk beheer van hulpbronnen mogelijk maakt. Hiervoor wordt veel verwacht van digitale platformen en distributed ledgers technologies zoals de blockchain. Dit zijn databases die precies bijhouden wie wat bijdraagt en gebruikt. Ze koppelen zo’n boekhouding ook aan rechten, plichten en reputaties van de deelnemers. Bij de inrichting van zo’n systeem moeten ontwerpers steeds keuzes maken en rekening houden met spanningen tussen bijvoorbeeld privacy en transparantie, of individuele en collectieve belangen. In dit ontwerpproces stuiten MKBs op een kennishiaat. Hoe kunnen de onderliggende (maatschappelijke) waarden van commons-gemeenschappen 1) worden gearticuleerd en 2) vertaald naar een ontwerp voor de organisatie van een stedelijke commons met behulp van digitale platformen? Dit onderzoek verkent deze vragen in een fieldlab in Amersfoort, op twee ‘transfersites’ in Amsterdam en Birmingham, en met community of practice partners. Samen met hen worden een set design-principes en richtlijnen ontwikkeld voor het ontwerp van DLTs voor de stedelijke commons.
The integration of renewable energy resources, controllable devices and energy storage into electricity distribution grids requires Decentralized Energy Management to ensure a stable distribution process. This demands the full integration of information and communication technology into the control of distribution grids. Supervisory Control and Data Acquisition (SCADA) is used to communicate measurements and commands between individual components and the control server. In the future this control is especially needed at medium voltage and probably also at the low voltage. This leads to an increased connectivity and thereby makes the system more vulnerable to cyber-attacks. According to the research agenda NCSRA III, the energy domain is becoming a prime target for cyber-attacks, e.g., abusing control protocol vulnerabilities. Detection of such attacks in SCADA networks is challenging when only relying on existing network Intrusion Detection Systems (IDSs). Although these systems were designed specifically for SCADA, they do not necessarily detect malicious control commands sent in legitimate format. However, analyzing each command in the context of the physical system has the potential to reveal certain inconsistencies. We propose to use dedicated intrusion detection mechanisms, which are fundamentally different from existing techniques used in the Internet. Up to now distribution grids are monitored and controlled centrally, whereby measurements are taken at field stations and send to the control room, which then issues commands back to actuators. In future smart grids, communication with and remote control of field stations is required. Attackers, who gain access to the corresponding communication links to substations can intercept and even exchange commands, which would not be detected by central security mechanisms. We argue that centralized SCADA systems should be enhanced by a distributed intrusion-detection approach to meet the new security challenges. Recently, as a first step a process-aware monitoring approach has been proposed as an additional layer that can be applied directly at Remote Terminal Units (RTUs). However, this allows purely local consistency checks. Instead, we propose a distributed and integrated approach for process-aware monitoring, which includes knowledge about the grid topology and measurements from neighboring RTUs to detect malicious incoming commands. The proposed approach requires a near real-time model of the relevant physical process, direct and secure communication between adjacent RTUs, and synchronized sensor measurements in trustable real-time, labeled with accurate global time-stamps. We investigate, to which extend the grid topology can be integrated into the IDS, while maintaining near real-time performance. Based on topology information and efficient solving of power flow equation we aim to detect e.g. non-consistent voltage drops or the occurrence of over/under-voltage and -current. By this, centrally requested switching commands and transformer tap change commands can be checked on consistency and safety based on the current state of the physical system. The developed concepts are not only relevant to increase the security of the distribution grids but are also crucial to deal with future developments like e.g. the safe integration of microgrids in the distribution networks or the operation of decentralized heat or biogas networks.
