Purpose The purpose of this paper is to clarify which knowledge, skills and behaviors are used to describe excellent performance in professional communication. As the demand for talented communication professionals increases, organizations and educators need an empirically defined set of performance criteria to guide the development of (potentially) excellent communication professionals (ECPs). This research aimed to render a competence profile which could assist in the development of recruitment, training and development to develop relevant programs for high-potential communication practitioners. Design/methodology/approach This mixed-method research was approached in two phases: first, a series of focus groups (n=16) were held to explore work field perspectives resulting in a concept profile, and second, a series of expert panels (n=30) following the Delphi method were conducted to determine the extent of agreement with the findings. Findings Participants clarified that excellent performance is characterized by competences which transcend normative technical skills or practical communication knowledge. The five domains, 16 item ?SEEDS? competence profile describes that ECPs are distinguished by their compounded ability to be strategic, empathic, expressive, and decisive and to see patterns and interrelationships. Research limitations/implications Although a broad range of relevant professionals were involved in both phases, the study could be considered limited in size and scope. Research was conducted in one national setting therefore further research would be necessary to confirm generalizability of the results to other cultural contexts. Originality/value Although many competence frameworks exist which describe normative performance in this profession, specific criteria which illustrate excellent performance have not yet been identified. This competence profile clarifies characteristics which typify excellent performance in professional communication and can be helpful to educators and employers who wish to identify and create suitable training programs for ECPs.
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Poster presentation at Hanze Research Day 26 januari 2016.
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Poster presentation, Hanze Research Dag, Hanzehogeschool Groningen, januari 2013
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Purpose - This paper aims to establish the profile of an excellent facility manager in The Netherlands.Design/methodology/approach − As part of a large-scale study on profiles of excellent professionals, a study was carried out to find the key characteristics of an excellent facility manager. Three panel sessions were held in different regions of The Netherlands. Sixteen facility management (FM) professionals with various work experiences participated in the conversations, led by a non-FM moderator. All material was recorded, transcribed, and labelled independently by three assessors. The concept profile that was derived from these analyses was administered in a survey twice to FM experts following a Delphi method.Findings – Outcomes suggest a combination of the following five characteristics defines an excellent facility manager: he or she (1) possesses communication skills; (2) acts results-oriented; (3) is entrepreneurial; (4) is sensitive to the needs of the organisation; (5) demonstrates personal leadership.Paper_Profile Excellent Facility ManagerAll characteristics were consistent with the nine FM Bachelor competencies of the Dutch standard (LOOFD). However, regarding the fifth domain (personal leadership), the observed profile of an excellent FM professional seems more challenging than the Dutch Bachelor standard.Practical implications − The observed profile can be used to further strengthen the Dutch (Honours) Bachelor Programmes in FM. Exploring international (dis)similarities, possibly leading to an international profile of an excellent facility manager, is a future ambition.Originality/Value − This study describes the systematic design of a research-based profile of an excellent FM professional from a practice point of view.
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In J. Bauer, The integrated world of excellence. Symposium op het tweejaarlijks internationaal congres European Association for Research on Learning and Instruction (EARLI): Responsible teaching and sustainable learning, München, Duitsland, augustus 2013.
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Background: Determining what constitutes an excellent allied health care professional (AHCP) is important, since this is what will guide the development of curricula for training future physical therapists, oral hygienists, speech therapists, diagnostic radiographers, and dietitians. This also determines the quality of care.Aim: To describe perspectives of AHCPs on which characteristics are commonly associated with an excellent AHCP.Methods: AHCPs’ perspectives were derived from three focus group discussions. Twenty-one health care professionals participated. The final analysis of the focus group discussions produced eight domains, in which content validity was obtained through a Delphi panel survey of 27 contributing experts.Results: According to the survey, a combination of the following characteristics defines an excellent AHCP: (1) cognizance, to obtain and to apply knowledge in a broad multidisciplinary health care field; (2) cooperativity, to effectively work with others in a multidisciplinary con¬text; (3) communicative, to communicate effectively at different levels in complex situations; (4) initiative, to initiate new ideas, to act proactively, and to follow them through; (5) innovative, to devise new ideas and to implement alternatives beyond current practices; (6) introspective, to self-examine and to reflect; (7) broad perspective, to capture the big picture; and (8) evidence-driven, to find and to use scientific evidence to guide one’s decisions.Conclusion: The AHCPs perspectives can be used as a reference for personal improvement for supervisors and professionals in clinical practice and for educational purposes. These perspectives may serve as a guide against which talented students can evaluate themselves.
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BackgroundOver the past few years, the complexity of the health care system in which nurses are required to practice has increased considerably, magnifying the need for excellent professionals with a specific set of knowledge, skills and attitudes. However, the characteristics that distinguish an excellent nurse have not yet been clarified.The aim of this study was to determine nurses’ perspectives regarding characteristics associated with an excellent nurse in order to elicit a conceptual profile.MethodA focus group design followed by Delphi panel content validation was utilized. Information regarding nurses’ perspectives was derived from six focus group discussions comprising 19 nurses involved in hospital practice and 24 nurses with experience in mental health care. The analysis of the focus group discussions resulted in nine domains whereby content validity was achieved with contributions from a Delphi panel survey with 26 professionals.ResultsAs determined by the survey, a combination of these specified aspects characterize an excellent nurse: analytical, communicative, cooperative, coordinating, disseminates knowledge, empathic, evidence-driven, innovative and introspective.ConclusionDetermining what establishes an excellent nurse according to experienced nurses is valuable as this information can influence the broadening curriculum for educating future nurses to meet the needs in the professional field, contributing to the quality of care. This conceptual profile can be used as a reference guide for supervisors and professionals to personally improve their clinical practice as well as for education.
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In het kader van het onderzoek Sturen op motivatie hebben Rianne van der Weijden en Leo Witte in 2013 een studiereis gemaakt naar Canada. Deze publicaties bevat het verslag van deze studiereis, een compilatie van wat de onderzoekers in Canada gezien en gehoord hebben en wat zij ter voorbereiding lazen.
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