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The Contrast-Ridden World of the Migrant Entrepreneur in the Urban Margins

In the Migrant’s Paradox, Suzanne Hall takes you on an excursion to the world of migrant shop proprietors in the urban margins of five UK cities, exposing it as a world full of controversies and contradictions.

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Customer value in a credence service context

accepted abstract Quis14 conference Field findings show that value dimensions in legal services are functional, social and emotional. The last category emerges not only within but also outside the interaction with the lawyer. Recommendation of others or the trackrecord of lawyers for example, which play a role before or after the service, contribute to emotional values like trust and reassurance and help clients to reduce the perceived purchase risk, which is inherent to the nature of credence services. Also due to the credential character of legal services we conclude that not only professional skills but also service aspects as client involvement play an important role in the emergence of value because professional skills are difficult to judge even by routine buyers.

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Moments to remember

The pervasive use of media at current-day festivals thoroughly impacts how these live events are experienced, anticipated, and remembered. This empirical study examined event-goers’ live media practices – taking photos, making videos, and in-the-moment sharing of content on social media platforms – at three large cultural events in the Netherlands. Taking a practice approach (Ahva 2017; Couldry 2004), the author studied online and offline event environments through extensive ethnographic fieldwork: online and offline observations, and interviews with 379 eventgoers. Analysis of this research material shows that through their live media practices eventgoers are continuously involved in mediated memory work (Lohmeier and Pentzold 2014; Van Dijck 2007), a form of live storytelling thatrevolves around how they want to remember the event. The article focuses on the impact of mediated memory work on the live experience in the present. It distinguishes two types of mediatised experience of live events: live as future memory and the experiential live. The author argues that memory is increasingly incorporated into the live experience in the present, so much so that, for many eventgoers, mediated memory-making is crucial to having a full live event experience. The article shows how empirical research in media studies can shed new light on key questions within memory studies.

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Failurists – When Things go Awry

Failure is a popular topic of research. It has long been a source of study in fields such as sociology and anthropology, science and technology studies, privacy and surveillance, cultural, feminist and media studies, art, theatre, film, and political science. When things go awry, breakdown, or rupture they lead to valuable insights into the mundane mechanisms of social worlds. Yet, while failure is a familiar topic of research, failure in and as a tactic of research is far less visible, valued, and explored.In this book the authors reflect upon the role of creative interventions as a critical mode for methods, research techniques, fieldwork, and knowledge transmission or impact. Here, failure is considered a productive part of engaging with and in the field. It is about acknowledging the ‘mess’ of the social and how we need methods, modes of attunement, and knowledge translation that address this complexity in nuanced ways. In this collection, interdisciplinary researchers and practitioners share their practices, insights, and challenges around rethinking failure beyond normalized tropes. What does failure mean? What does it do? What does putting failure under the microscope do to our assumptions around ontology and epistemologies? How can it be deployed to challenge norms in a time of great uncertainty, crisis, and anxiety? And what are some of the ways resilience and failure are interrelated?

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Like a fish in water: Habitus adaptation mechanisms of informal tourism entrepreneurs in Thailand.

This article investigates possible pathways of habitus change by informal tourism entrepreneurs in Thailand. Bourdieu's concept of habitus is depicted as a person's understanding of the world. Do people adapt their worldview in response to only external stimuli? Through ethnographic fieldwork including participant observations and active semi-structured interviews with 53 participants, this paper identifies a classification of four modes of habitus adaptation: (1) Understanding and appreciating the field and its conditions, (2) Challenging core beliefs systems, (3) Applying a practical sense to ‘objective possibilities’, and, (4) Challenging non-reflective dispositions. We argue that charting the modes of habitus adaptation could help policymakers understand the change processes of informal entrepreneurs in the tourism sector and their willingness to change.

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Understanding Cambodian tourism development through contextual education

Within a field that has prioritized ideas of a global tourism industry impacting on a local environment, less attention has been given to regional, cultural, and geographic differences and parallels. A problematic concern in the study of tourism was perhaps the lack of contextualization and the integration of the units of analysis (e.g., tourist destinations) to the larger regional structures and societal processes. We wish to take up the challenge to further disturb the foundations of the field and, more importantly, to participate in the advancement of a more pluralist discourse. A central component in this article is a 5-day study visit in Siem Reap, Cambodia as part of an Asia-based fieldwork of bachelor students in tourism development at NHTV University of Applied Sciences in Breda, The Netherlands. This study visit serves as an illustration of the contextual education approach developed in the tourism course and facilitated by the international classroom setting. This fieldwork's philosophy and the inspirational encounters made possible by it is an attempt to address the challenges posed by the study of the dynamism and changing character of destinations. To conclude we will bring forward selected student experiences as well as dimensions of Cambodian history and society that have enriched our understanding of Siem Reap as a destination. This experience will fuel a discussion on knowledge production in tourism and on the added value of this contextual education approach. The repeated opportunity for our students to meet, think, and reflect on what they were confronted with created a possibility to uncover more than would have been possible via standard research methods using surveys and interviews.

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Understanding Cambodian tourism development through contextual education

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Being There Live: An Ethnographic Approach for Studying Social Media Use in Mediatized Live Events

While live event experiences have become increasingly mediatized, the prevalence of ephemeral content and diverse forms of (semi)private communication in social media platforms have complicated the study of these mediatized experiences as an outsider. This article proposes an ethnographic approach to studying mediatized event experiences from the inside, carrying out participatory fieldwork in online and offline festival environments. I argue that this approach both stimulates ethical research behavior and provides unique insights into mediatized practices. To develop this argument, I apply the proposed methodology to examine how festival-goers perceive differences between public and private, permanent and ephemeral when sharing their live event experiences through social media platforms. Drawing on a substantial dataset containing online and offline participant observations, media diaries, and (short in situ and longer in-depth) interviews with 379 event-goers, this article demonstrates the value of an ethnographic approach for creating thick descriptions of mediatized behavior in digital platforms.

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Being There Live: An Ethnographic Approach for Studying Social Media Use in Mediatized Live Events

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Ethnographic strategies for making the familiar strange: Struggling with "distance" and "immersion" among Moroccan students

Ethnographic fieldwork is a balancing act between distancing and immersing. Fieldworkers need to come close to meaningfully grasp the sense-making efforts of the researched. In methodological textbooks on ethnography, immersion tends to be emphasized at the expense of its counterpart. In fact, ‘distancing’ is often ignored as a central tenet of good ethnographic conduct. In this article we redirect attention away from familiarization and towards ‘defamiliarization’ by suggesting six estrangement strategies (three theoretical and three methodological) that allow the researcher to develop a more detached viewpoint from which to interpret data. We demonstrate the workings of these strategies by giving illustrations from Machteld de Jong’s field- and text-work, conducted among Moroccan-Dutch students in an institution of higher vocational education.

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Ethnographic strategies for making the familiar strange: Struggling with "distance" and "immersion" among Moroccan students

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Ethnographic Sketching

This paper discusses sketching as a spatial and embodied ethnographic research method. Rather than a means to represent fieldwork experiences in quasi-photographic images, this method prompts researchers to slow down and open their senses. In doing so, sketching can initiate an imaginative and interpretive ethnographic process. In order to explore this process we draw on [first author’s] sketches of fieldwork encounters, made in the context of his participant observation in a Dutch Asylum Seekers’ Residence Centre. The sketches were made to imagine and interpret this border-space as it may be experienced by asylum seekers. Unlike other ethnographic research methods, sketching allowed [first author] to imagine his own perspective as well as the perspectives of asylum seekers involved in these encounters. In doing so, the sketches shed light on non-verbal, embodied interactions between asylum seekers and [first author], situated in the spatial and social setting of the Centre. Based on three fieldwork encounters, the paper demonstrates [first author’s] process of: (1) gaining access to the unfolding situations in front of his eyes; (2) registering his own perspectives of these situations; (3) imagining different perspectives of asylum seekers involved in these situations; (4) searching for different, and sometimes conflictual ways of framing these situations. Based on perceptual skills as well as contextual knowledge, the slow process of sketching helped us to gain critical and relational insights into the spaces opened up by these encounters.

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The Contrast-Ridden World of the Migrant Entrepreneur in the Urban Margins