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Artikel student Hoger Hotel Onderwijs
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Artikel student Hoger Hotel Onderwijs. Beoordeling: 8.
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High actual turnover rates in Dutch travel industry in combination with demographic changes in the workforce, may have consequences for economic sustainability for Dutch travel companies. A previous study has shown significant differences in the psychological contract of generations in the workplace in travel industry. This study was aimed at providing insights for creating generation-sensitive HR management. The research design included a qualitative in-depth study exploring meanings, beliefs and experiences of HR managers with three generations in the workplace. These HR managers experience differences in attitudes, values and expectations of generations and find the lower commitment and higher turnover intention of Generation Y especially problematic. Managing three generations essentially entails a differentiated style of management, taking into account generational differences.
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The hotel industry is often thought of as something of a laggard in the implementation of sustainability initiatives. In this conceptual paper, we examine this assertion in a new context: models of hotel ownership and operation. We focus on current trends in the latter toward 'asset light' ownership/operation configurations, materializing in so-called hotel management contracts. It is established that whereas hotel management contracts usually favor the control and manage paradigm, add additional stakeholders and encompass stakeholder detachment, these characteristics of a separation of ownership and operation actually hinder instatement and application of the values-driven collaborative learning processes needed to further sustainable development. Finally, the need to follow up this conceptual discussion with empirical research - focusing on validating, refining and/or adding to the three key issues identified here - is highlighted and key issues for future research are identified.
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Afstudeeronderzoek naar generaties en het psychologisch contract binnen de zorgverzekeringsbrancheArtikel studenten Hoger Hotel Onderwijs. Beoordeling: 9.
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This article reports an experimental Delphi study of expert attitudes to management contracts in the Dutch hotel industry. The study was prompted by appreciation of the apparent trend towards the divesting of property by international hotel companies, which is also explored here. The purpose of the research reported was to ascertain expert views of the implications of such a trend for the Dutch hotel industry, which has a history of risk aversion and aversion to management contracts as a model for hotel operations. The Delphi approach allowed access to a variety of experts regarding different groups and stakeholder perceptions. The findings of the study, which is the first of its kind to address this question in the Dutch hotel industry context, suggest that there is an expectation of greater diversity in the financial arrangements for managing hotel operations, but no inclination to radically change the business practices that have hitherto characterised the Dutch hotel sector.
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The hotel management agreement is a common, but arguably at times misunderstood, hotel operating structure. This study has sought to explore how both owners and hotel management companies (“operators”) perceive aspects of ownership in managed hotels. In-depth interviews were held with both operator and owner executives and it was found that, even though interviewees appeared to be aware of the nature of the relationship established by a hotel management agreement, in practice operators in particular use a working definition of the model that is more akin to a lease. Misunderstandings of the hotel management agreement can cause confusion as to where risks and responsibilities lie. Based on these findings, we argue that ownership of the operating business, in addition to that of the hotel’s real estate, deserves to be more explicitly acknowledged and addressed.
