When organizations start to digitize, this often means that processes will be changed. The management paradigm that is centered on the continues review and improvement of organizational processes is Business Process Management (BPM). To digitize processes, an organization should have the right competences to deal with both technological and process changes. However, currently, it is not known which competences are needed by leaders to guide an organization with digital process transformation initiatives. Hence, this paper consists of an explorative study based on interviews with five experts to find out if and how the competences related to digital leadership can guide such initiatives. The experts are employees within five different organizations. The interviews showed some interesting results. First of all, several competences of digital leadership were mentioned by various experts. Many of these competences corresponded with each other. In the interviews, the following competences of digital leadership were mentioned most often: Collaboration, Self-direction, Lifelong learning, and Flexibility. Secondly, there are many approaches to gain insight into processes within organizations. The use of models is necessary to create added value, to help coordinate information provision between the processes and the people who work for the organization. One such approach is the use of Business Process Management Maturity models, which provide insight into the process maturity level of an organization. According to the respondents, there is a relationship between BPM maturity and digital leadership.
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Abstract - This study investigates the Business Process Management (BPM) maturity and process performance of the Dutch Department of Defence (DDoD). Like any other organisation, defence departments use BPM to manage their daily business processes. Despite using BPM, the organisation has never undertaken the initiative to analyse its BPM Maturity level and process performance. This paper presents the first results of such a study and compares this to similar military organisations, non-profit organisations and other organisations in the private sector. The DDoD BPM Maturity index score of 2.66 is similar to that of peer organisations. The study provides some suggestions for research and practical implications for organisation.
This paper delves into the zero-emission city logistics readiness of businesses located in the earmarked Dutch inner cities, which are gearing up towards decreasing the emissions attributable to urban logistics activities. Emission reduction is to be achieved by rolling out mandated zero-emission zones which are to be implemented in 30-40 Dutch cities from the 1st January 2025, with the dates set and municipalities planning towards the banning of diesel-fuelled commercial vehicles. This research seeks to determine the extent of zero-emission operational maturity by use of the zero-emission maturity model by examining the four biggest cities in the southern Dutch Province of Noord Brabant. The research shows a low level of awareness among companies in the cities of Eindhoven, Breda, 's-Hertogenbosch, and Tilburg and calls for better methods of information dissemination, especially among the small to medium businesses who don't consider city logistics as their core business.
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Develop a maturity model based on a quick scan to see how far a (SME) company is in awareness / activities on sustainable logistics (and the direction to zero emission city logistics: ZECL ) and (if it is possible, because this is a 2nd model) how far governments are in their ZE zone planning. Based on the quick scan, companies receive appropriate information about their relevant policy and sustainability measures (including availability of e-vehicles, etc.). Tool can be used by students to quickly reach companies around ZECL and to provide them with information directly via the results. This helps and students learn about this subject, but should also contribute to awareness among a larger group of feeding/receiving and possibly loading parties about ZECL. In addition, with sufficiently participating companies, a good picture can also arise of how far companies are now with regard to ZECL (and this could also be repeated over time in order to get a picture of the development in maturity in this area).
The proposed study is focused on finding out whether Virtual Reality is a feasible method to train for composite manufacturing. The demand for cost-effective training methods for composite production is growing. The current training methods are not satisfying the demands of the fast-growing industry. This could be solved with the help of Virtual Reality (VR), potentially cutting down training time and use of material, hence reducing costs. This project will create insight into the technical and economic feasibility of this idea. This will be achieved with interns from Inholland, lecturer and researchers.
