Many organizations have undergone substantial reorganization in the last decade. They re-engineered their business processes and exchanged proprietary, not integrated applications for more standard solutions. Integration of structured data in relational databases has improved documentation of business transactions and increased data quality. But almost 90% of the information that organizations manage is unstructured, cannot easily be integrated into a traditional database. When used for organizational actions and transactions, structured and unstructured information are records. They are meant and used as evidence. Governments, courts and other stakeholders are making increasing demands for the trustworthiness of records. An analysis of literature of the information, organization and archival sciences illustrates that accountability needs the reconstruction of the past. Hypothesis of this paper is that for the reconstruction of the past each organization needs a combination of threemechanisms: enterprise records management, organizational memory and records auditing. Enterprise records management ensures that records meet the quality requirements needed for accountability: integrity, authenticity, controllability and historicity. They ensure records that can be trusted and enhance the possibilities for the reconstruction of the past. The organizational memory ensures that trusted records are preserved for as long as is necessary to comply with accountability regulations. It provides an ICT infrastructure to (indefinitely) store those records and to keep them accessible. Records auditing researches the first two mentioned mechanisms to assess the possibility to reconstruct past organizational actions and transactions. These mechanisms ensure that organizations have a documented understanding of [1] the processing of actions and transactions within business processes; [2] the dissemination of trusted records; [3] the way the organization accounts for the actions and transactions within its business processes; and [4] the reconstruction of actions and transactions from business processes over time. This understanding is crucial for the reconstruction of the past and for organizational accountability.
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Social work in the Netherlands is attracting an increasing number of Turkish and Moroccan Dutch professionals, mostly second-generation migrant women from a Muslim background. Inspired by Amartya Sen’s capability approach, this article presents the findings of a qualitative content analysis of 40 interviews with professionals by peers from the same background. The question is, what kind of professionals do these newly started social workers desire to be and what hindrances do they encounter? The professionals challenge the dominance of Western beliefs and values. This becomes tangible in their desires and constraints and especially in the process of choice.
Recente studies gebruiken een sterk variërende terminologie voor het benoemen van de opbrengsten van interventies met buurtverhalenwebsites. Onze literatuurstudie ordent deze terminologie tot drie meer eenduidige analyseniveaus, die naadloos aansluiten op het empowerment model: concepten op microniveau voor individuele opbrengsten, op mesoniveau voor groepsvoordelen en op macroniveau voor versterking van de gemeenschap. Op het macroniveau onderscheiden we drie concepten: collectief geheugen, cultureel burgerschap en gemeenschapskracht. Met betrekking tot alle niveaus zijn de beweringen in de huidige literatuur voornamelijk gebaseerd op offline data en bevatten zelden een analyse van online participatie. Deze eenzijdigheid wordt veroorzaakt door de focus op institutionele interventies, die vaak onbedoeld online participatie verhinderen. Desondanks, presenteert de literatuur het open en online karakter van buurtverhalenwebsites als de drijvende kracht voor empowerment, in het bijzonder op het meso- en macroniveau. Om de bestaande kennis op het gebied van buurtverhalenwebsites uit te breiden stellen we onderzoek voor dat de daadwerkelijke samenstelling van dit veld in kaart brengt en meer autonome initiatieven bestudeert.
