This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused of (mal)treating SMEs. The conflict resulted in no formal regulatory or legal change despite public support. Instead, the banks created self-regulation to improve communication with SMEs, leading to shifts in governing FR&R for SMEs. This way, the banks mitigated significant negative symptoms of automation and solved the conflict with the SMEs while keeping FR&R and ongoing automation intact. The research uses an interdisciplinary analytical framework to understand national financial conflicts in a digitalised (business) world. It contributes to the theory of institutionalising values in discursive contests between action fields. The paper highlights the material and causes of normative conflicts of interest among critical actors in established public-private networks through discourse analysis and process tracing.
Introduction: Acker's description of the ideal worker as “unencumbered with caring responsibilities and ready to devote his life to his job” (Acker, 2006a, p. 69) becomes haunting when considered in the context of a global health crisis. When, on a global scale, human life became more vulnerable, care needs increased exponentially, and organizations demanded intense effort in their clamor for survival. Acker's (1990, 1998) ideal worker concept has captured the intellectual imagination of contributors to Gender, Work and Organization (GWO) for decades (Adkins, 2019; Pocock, 2005; Pullen et al., 2019). In this Special Issue of GWO we apply the ideal worker concept to the context of the COVID-19 pandemic to expose how implicit ideals about who workers are and what workers do interact with unprecedented organizational crisis management and other large-scale changes in practices and processes
The aim of this study is to investigate Dutch citizens’ care attitudes by looking at care-giving norms and citizens’ welfare state orientation and to explore to what extent these attitudes can be explained by combinations of diversity characteristics. We combined two datasets (2016 and 2018, N = 5,293) containing citizens’ opinions regarding society and conducted multivariate linear and ordered probit regression analyses. An intersectional perspective was adopted to explore the influence of combinations of diversity characteristics. Results show that citizens’ care-giving norms are relatively strong, meaning they believe persons in need of care should receive help from their families or social networks. However, citizens consider the government responsible for care as well. Men, younger people, people in good health and people of non-Western origin have stronger care-giving norms than others, and younger people assign relatively more responsibility to the family than the government. Level of education and religiosity are also associated with care attitudes. Primary diversity dimensions are more related to care attitudes than secondary, circumstantial dimensions. Some of the secondary dimensions interact with primary dimensions. These insights offer policy makers, social workers and (allied) health professionals the opportunity to align with citizens’ care attitudes, as results show that people vary to a large extent in their care-giving norms and welfare state orientation.
Patiëntdata uit vragenlijsten, fysieke testen en ‘wearables’ hebben veel potentie om fysiotherapie-behandelingen te personaliseren (zogeheten ‘datagedragen’ zorg) en gedeelde besluitvorming tussen fysiotherapeut en patiënt te faciliteren. Hiermee kan fysiotherapie mogelijk doelmatiger en effectiever worden. Veel fysiotherapeuten en hun patiënten zien echter nauwelijks meerwaarde in het verzamelen van patiëntdata, maar vooral toegenomen administratieve last. In de bestaande landelijke databases krijgen fysiotherapeuten en hun patiënten de door hen zelf verzamelde patiëntdata via een online dashboard weliswaar teruggekoppeld, maar op een weinig betekenisvolle manier doordat het dashboard primair gericht is op wensen van externe partijen (zoals zorgverzekeraars). Door gebruik te maken van technologische innovaties zoals gepersonaliseerde datavisualisaties op basis van geavanceerde data science analyses kunnen patiëntdata betekenisvoller teruggekoppeld en ingezet worden. Wij zetten technologie dus in om ‘datagedragen’, gepersonaliseerde zorg, in dit geval binnen de fysiotherapie, een stap dichterbij te brengen. De kennis opgedaan in de project is tevens relevant voor andere zorgberoepen. In dit KIEM-project worden eerst wensen van eindgebruikers, bestaande succesvolle datavisualisaties en de hiervoor vereiste data science analyses geïnventariseerd (werkpakket 1: inventarisatie). Op basis hiervan worden meerdere prototypes van inzichtelijke datavisualisaties ontwikkeld (bijvoorbeeld visualisatie van patiëntscores in vergelijking met (beoogde) normscores, of van voorspelling van verwacht herstel op basis van data van vergelijkbare eerdere patiënten). Middels focusgroepinterviews met fysiotherapeuten en patiënten worden hieruit de meest kansrijke (maximaal 5) prototypes geselecteerd. Voor deze geselecteerde prototypes worden vervolgens de vereiste data-analyses ontwikkeld die de datavisualisaties op de dashboards van de landelijke databases mogelijk maken (werkpakket 2: prototypes en data-analyses). In kleine pilots worden deze datavisualisaties door eindgebruikers toegepast in de praktijk om te bepalen of ze daadwerkelijk aan hun wensen voldoen (werkpakket 3: pilots). Uit dit 1-jarige project kan een groot vervolgonderzoek ‘ontkiemen’ naar het effect van betekenisvolle datavisualisaties op de uitkomsten van zorg.
The project aims to improve palliative care in China through the competence development of Chinese teachers, professionals, and students focusing on the horizontal priority of digital transformation.Palliative care (PC) has been recognised as a public health priority, and during recent years, has seen advances in several aspects. However, severe inequities in the access and availability of PC worldwide remain. Annually, approximately 56.8 million people need palliative care, where 25.7% of the care focuses on the last year of person’s life (Connor, 2020).China has set aims for reaching the health care standards of the developed countries by 2030 through the Healthy China Strategy 2030, where one of the improvement areas in health care includes palliative care, thus continuing the previous efforts.The project provides a constructive, holistic, and innovative set of actions aimed at resulting in lasting outcomes and continued development of palliative care education and services. Raising the awareness of all stakeholders on palliative care, including the public, is highly relevant and needed. Evidence based practice guidelines and education are urgently required for both general and specialised palliative care levels, to increase the competencies for health educators, professionals, and students. This is to improve the availability and quality of person-centered palliative care in China. Considering the aging population, increase in various chronic illnesses, the challenging care environment, and the moderate health care resources, competence development and the utilisation of digitalisation in palliative care are paramount in supporting the transition of experts into the palliative care practice environment.General objective of the project is to enhance the competences in palliative care in China through education and training to improve the quality of life for citizens. Project develops the competences of current and future health care professionals in China to transform the palliative care theory and practice to impact the target groups and the society in the long-term. As recognised by the European Association for Palliative Care (EAPC), palliative care competences need to be developed in collaboration. This includes shared willingness to learn from each other to improve the sought outcomes in palliative care (EAPC 2019). Since all individuals have a right to health care, project develops person-centered and culturally sensitive practices taking into consideration ethics and social norms. As concepts around palliative care can focus on physical, psychological, social, or spiritual related illnesses (WHO 2020), project develops innovative pedagogy focusing on evidence-based practice, communication, and competence development utilising digital methods and tools. Concepts of reflection, values and views are in the forefront to improve palliative care for the future. Important aspects in project development include health promotion, digital competences and digital health literacy skills of professionals, patients, and their caregivers. Project objective is tied to the principles of the European Commission’s (EU) Digital Decade that stresses the importance of placing people and their rights in the forefront of the digital transformation, while enhancing solidarity, inclusion, freedom of choice and participation. In addition, concepts of safety, security, empowerment, and the promotion of sustainable actions are valued. (European Commission: Digital targets for 2030).Through the existing collaboration, strategic focus areas of the partners, and the principles of the call, the PalcNet project consortium was formed by the following partners: JAMK University of Applied Sciences (JAMK ), Ramon Llull University (URL), Hanze University of Applied Sciences (HUAS), Beijing Union Medical College Hospital (PUMCH), Guangzhou Health Science College (GHSC), Beihua University (BHU), and Harbin Medical University (HMU). As project develops new knowledge, innovations and practice through capacity building, finalisation of the consortium considered partners development strategy regarding health care, (especially palliative care), ability to create long-term impact, including the focus on enhancing higher education according to the horizontal priority. In addition, partners’ expertise and geographical location was also considered important to facilitate long-term impact of the results.Primary target groups of the project include partner country’s (China) staff members, teachers, researchers, health care professionals and bachelor level students engaging in project implementation. Secondary target groups include those groups who will use the outputs and results and continue in further development in palliative care upon the lifetime of the project.
In my PD research, I want to focus on how collectivity is practiced in the arts, by learning from the Indonesian multidisciplinary art collective ruangrupa’s use of [the international art exhibition] ‘documenta’ as a tool, and the potential of continuing the experiences outside this group and context. The art practices programmed by ruangrupa can be understood as complex and ambiguous where art is not at the center of attention but part of a larger communal productivity. And where it is not sufficient to be merely critical, and merely voice opposition, but to engage, and create alternatives in everyday life [without being problem-solving or social design]. My research concerns the potential of continuing these practices and experiences outside this particular artist group and exhibition context. Ruangrupa’s work reveals problems of the current Western art system, how it is (hierarchically) organized, the implicit rules, norms and values it is based on. Ruangrupa's practice thus serves as an exercise and point of departure to answer questions about forms of self-organization within the art field. Its collective and multidisciplinary art practice implies the question whether it also can serve as a model for living together on a larger scale (also outside the arts), beyond hierarchies of social and professional structures. There is currently a lack of research on these particular art practices, so that they are not easily accessible for non-participants. For the art field in particular, this concerns the question whether contemporary art can and needs to take place outside established Western gallery/museum, art/curatorial paradigms and what can be learned from ruangrupa's and documenta fifteen's blending of art practice with daily life practice. This is also an urgent practical issue for art schools (including my school Willem de Kooning Academy) that increasingly develop art study programs outside the studio and gallery art paradigm.
