Purpose – The hospitality industry creates a distinctive context in which learning takes place. The industry’s international perspective and large globalisation play an important role in learning, as well as the operational and structural features that give meaning to learning and development in the hospitality industry. This explorative research therefore studies the relation between workplace learning and organisational performance in the Dutch hospitality industry. Design/methodology/approach – The qualitative research is done through 15 in-depth interviews with general managers and HR managers of Dutch hotels with three or more stars and at least ten employees. Findings – It can be concluded that there is a relation between workplace learning and organisational performance in the hospitality industry, as the participants in this research and the literature both mention workplace learning enhances organisational performance. Originality/value – Little research has been done on learning and organisational performance specifically, in the (Western) hospitality industry. This research therefore focusses on HRD and studies the influence of workplace learning on organisational performance in the Dutch hospitality industry.
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Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates workplace innovation in the Dutch hotel industry, in three- and four-star hotels in the Netherlands, by comparing them to other industries. Two samples were questioned using the Workplace Innovation survey created by the Dutch Network of Social Innovation (NSI). The first was conducted in the hospitality industry, and these data were compared with data collected in a sample of other industries. Results suggest that greater strategic orientation on workplace innovation and talent development has a positive influence on four factors of organizational performance. Greater internal rates of change, the ability to self-organize, and investment in knowledge also had positive influences on three of the factors—growth in revenue, sustainability, and absenteeism. Results also suggest that the hospitality industry has lower workplace innovation than other industries. However, no recent research has assessed to what degree the hospitality industry fosters workplace innovation, especially in the Netherlands. Next to that, only few studies have examined management in the Dutch hotel industry, how workplace innovation is used there, and whether it improves practices.
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Dit document is geschreven voor docenten die stagiairs begeleiden en ter ondersteuning daarvan de Stage-App gaan gebruiken. Het doel is om praktische tips en inzichten te geven voor het (deels) online begeleiden van stagiairs. Deze handreiking bestaat uit drie onderdelen: 1) Wat is bekend over goede (online) stagebegeleiding? 2) Hoe werkt de Stage-App? 3) Hoe gebruik je de Stage-App in het stagebegeleidingsproces? Dit rapport hoort bij https://www.hu.nl/onderzoek/projecten/online-stagebegeleiding
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Het Platform Personalised Health (PPH) wil komen tot een gezamenlijke agenda van praktijkgericht onderzoek op het terrein van zowel technologische als organisatorische innovaties als ondersteuning bij gepersonaliseerde zorg. Het concept positieve gezondheid impliceert de noodzaak van gepersonaliseerde zorg, toegesneden op de wensen en behoeften van de individuele patiënt. Zorgtechnologie wordt ingezet als mogelijkheid om deze gepersonaliseerde zorg vorm te geven (zowel in de vorm van big data als een online of blended vorm, afgestemd op de individuele behoeften en omstandigheden. Sociale innovatie, in dit kader op te vatten als bewustwording va nut en noodzaak en het verwerven kennis en competenties bij zorgaanbieders (professionals) ten behoeve van optimaal gepersonaliseerde zorg. De maatschappelijke impact moet inzichtelijk gemaakt worden aan de hand van uitkomstmaten passend bij het concept positieve gezondheid. Afstemming vindt plaats door samenwerking van lectoraten in interactie met relevante stakeholders: bedrijven, zorggebruikers, kennis- en overheidsinstanties
Lectoraat, onderdeel van NHL Stenden Hogeschool
