The gap between research and design practice has long been a concern for the HCI community. In this article, we explore how different translations of HCI knowledge might bridge this gap. A literature review characterizes the gap as having two key dimensions - one between general theory and particular artefacts and a second between academic HCI research and professional UX design practice. We report on a 5-year engagement between HCI researchers and a major media company to explore how a particular piece of HCI research, the trajectories conceptual framework, might be translated for and with UX practitioners. We present various translations of this framework and fit them into the gap we previously identified. This leads us to refine the idea of translations, suggesting that they may be led by researchers, by practitioners or co-produced by both as boundary objects. We consider the benefits of each approach.
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Many global challenges cannot be addressed by one single actor alone. Achieving sustainability requires governance by state and non-state market actors to jointly realise public values and corporate goals. As a form of public-private governance, voluntary standards involving governments, non-governmental organisations and companies have gained much traction in recent years and have been in the limelight of public authorities and policymakers. From a firm perspective, sustainability standards can be a way to demonstrate that they engage in corporate social responsibility (CSR) in a credible way. To capitalise on their CSR activities, firms need to ensure their stakeholders are able to recognise and assess their CSR quality. However, because the relative observability of CSR is low and since CSR is a contested concept, information asymmetries in firm-stakeholder relationships arise. Adopting CSR standards and using these as signalling devices is a strategy for firms to reduce these information asymmetries, by revealing their true CSR quality. Against this background, this article investigates the voluntary ISO 26000 standard for social responsibility as a form of public-private governance and contends that, despite its objectives, this standard suffers from severe signalling problems. Applying signalling theory to the ISO 26000 standard, this article takes a critical stance towards this standard and argues that firms adhering to this standard may actually emit signals that compromise rather than enhance stakeholders' ability to identify and interpret firms' underlying CSR quality. Consequently, the article discusses the findings in the context of public-private governance, suggests a specification of signalling theory and identifies avenues for future research.
This article discusses some characteristics of the educational framework of the programme and tries to compare the results of the programme as reported by graduates with the 'professional competencies for Sustainable Development’, as formulated by DHO (the organisation for Sustainable Higher Education in the Netherlands). Because of the strong international character of the programme (students from more than 50 different countries in all continents of the world graduated since 1996), a specific issue of concern is the applicability of the Dutch Sustainable Competences in an international setting, and the implications for the teaching and learning approach. The experiental learning theory and the learning styles as defined by Kolb (1984) and the cultural dimensions as described by Hofstede (2009) are used to check this. Results from short online interviews with graduates all over the world illustrate the results of this comparison.
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Sustainable business decision-making as villagers of the world In making our society resilient and future-proof we are faced with many complex and multi-faceted challenges and opportunities. Many promising sustainable initiatives require the proactive contribution of businesses to be successful, but fail to reach the required decision making level of individuals and companies, and thus fail to reach their positive impact. The result is a multiple waste: in creativity and innovation, in investment of the organisations involved, in opportunities to improve society and in our overall belief that we can make the necessary changes. In this project we focus on the reasons why individuals and thus companies act and decide negatively on new and existing sustainable innovations and projects, starting from the perspective that a professional’s and a company’s inherent sustainable decision making is at the heart of truly improving society. The aim is to create multiple value (economic, social and ecological) of SMEs by increasing the success rate of sustainability initiatives out of an implicit business professional’s choice to do so. Based on the theory of psychological distance, we combine exploratory case studies of successful pilots with exploratory research via interviews with business decision makers, to analyse what drives professional’s and companies’ decision making, and how this affects sustainable initiatives. The aim is to propose ways to increase the quality of sustainable decision making, and thus the likelihood of success. The learnings are translated to practical guidelines a SME should consider for executing their business in the most sustainable way, and form a base for further applied research on sustainable business behaviour towards a circular economy.