Marc Räkers gaat in gesprek met een jeugdzorgbestuurder en twee kritische zorgprofessionals. Een indringende discussie over bureaucratie, de transitie, werk- en regeldruk, maar vooral over kinderen in kwetsbare situaties.
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In this article, we have presented the two-sided research design that we developed for answering the question about how and what professionals and other participants of outreach social work practices learn from innovating their own practices. We distinguished five strengths the representatives of which all have to learn to play new roles in order to improve democratization and enabling the citizenship of citizens in vulnerable situations. Without outreach research, it would not have been possible to expose the connection between the learning of representatives of these strengths and other transformation processes on an individual, team, and systemic level. This underlines the importance of outreach research for successful innovations in the social field. In our opinion, our two-sided research design is a precondition for the co-creation of these relative autonomous strengths and the connectedness of each of these three levels. This article is based on the article about the research design of a multi case study of four educational cases Martin Stam wrote for International Journal Of Qualitative Studies in Education (2013b). This research design also formed the basis for a multi case study of six social work cases (published as 'Geef de burger moed' (2012)) and of three social quarter teams (is still ongoing). Both publications were used as a pad for his lecture for NOSMO, HvA en Andragogenkring in 2013. The article presented here elaborates on the findings of the social work and social quarter team case studies.
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Individuals in multiproblem situations frequently seek frontline legal support. The support by frontline legal professionals is limited by its focus on the legal issue instead of the underlying problems. A strong focus on client values – i.e. on the outcome that these services yield in the client’s perception – may lead to a more effective approach by targeting underlying problems. Through individual interviews with clients and professionals, the current study examines client values and services that may contribute to those client values. Besides functional client values that focus on resolving the problem situation, emotional client values, such as trust prove at least as important. Furthermore, client values are not only supported by the professional’s legal expertise, accessibility and ability to build a relationship, but also by the professional’s knowledge and skills relevant to multiproblem situations, such as his ability to empower the client, the willingness to work on concrete needs, and his ability to adopt an integrated approach. Research findings confirm the relevance of an integrated approach to multiproblem situations, with due attention to different client values. Similarly, it proves important to incorporate skills and knowledge that specifically address multiproblem situations in education and training programmes of frontline legal professionals. Nederlandse samenvatting: Mensen in multiprobleem situaties maken veelvuldig gebruik van eerstelijns rechtshulp. De ondersteuning door eerstelijns rechtshulp wordt beperkt door de focus op de voorliggende rechtsvraag, in plaats van de onderliggende problematiek. Een sterke focus op klantwaarden – de opbrengsten van de dienstverlening in de ogen van de cliënt – zou weleens tot een effectievere werkwijze kunnen leiden, omdat de achterliggende problemen worden aangepakt. Aan de hand van diepteinterviews onder cliënten en professionals is onderzocht welke klantwaarden voor deze doelgroep relevant zijn en welke dienstverleningsaspecten daaraan kunnen bijdragen. Naast functionele klantwaarden gericht op oplossingen voor de probleemsituatie, blijken emotionele klantwaarden als vertrouwen en ontzorging minstens zo relevant. Ook dragen niet alleen juridisch vakmanschap, bereikbaarheid en de vaardigheden om met de klant een relatie op te bouwen van de professional aan klantwaarden bij, maar ook specifieke kennis en vaardigheden gericht op multiproblematiek, zoals de vaardigheid om de klant te empoweren, de bereidheid om te werken aan concrete behoeften, en het werken met een geïntegreerde aanpak. De onderzoeksbevindingen onderstrepen de relevantie van een integrale aanpak bij multiproblematiek met aandacht voor diverse klantwaarden. Evenzo blijkt van belang dat vaardigheden en kennis die specifiek gericht zijn op multiproblematiek in de opleiding van eerstelijns rechtshulp professionals worden geïncorporeerd.
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This book describes how policy workers and administrators of local councils and non-profit organisations can contribute to a social domain in which the people’s strengths are better utilized within the framework of the Social Support Act (Wmo). The book is built up around the three assignments a government sees itself faced with: - The transformation from less of a system world to more of a lifeworld. - The transformation from ‘steering’ in a less top-down to a more bottom-up way. - The transformation from less deductive to more inductive learning and development. In this book they describe how representatives of steering force can contribute to this transformation. In their conclusion, the authors state these representatives cannot ultimately fulfill the role of director in the transformation of the social domain geared to the strengths in the lifeworld. They can help to make the transformation less dependent on ‘higher powers’. The authors end their book with recommendations and suggestions for further research on the topic of WMO. This book is a translated version of “Outreachend besturen in tijden van transitie”, published by Movisie.
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This book, ‘Outreach work and imminent eviction: RAAK research’, is a report of the results obtained from the examination of these innovations. The first chapter contains a description of the pilot projects, which brought together care workers from the Blankenberg Foundation and Dynamo for early intervention aimed at preventing threatened evictions. In these interventions, they tried to stay a step ahead of a crisis by getting involved early on the basis of information housing corporations had about their residents’ payment problems. Chapter 2 is a report of a later investigation of the long-term effects of these interventions. The third chapter describes the pilot projects developed by Dynamo and PuurZuid, which made use of the expertise available in the general public, specifically the network of family, friends and neighbours surrounding people with rent payment debts. The expectation was that care workers would be able to provide more effective help using the decisionmaking model of the Family Group Conference. Additionally, the Family Group Conference would add to the strength of the client perspective, offering scope for a range of definitions for problems and their solutions. Chapter 4 describes knowledge and methodology aspects of innovation research such as were involved in this project, specifically, the new knowledge of innovation processes and outreach work that this research has brought to light. The project has also helped to define the De Karthuizer centre’s core activity more precisely, describing how it can provide support and solidarity for developments in the field that will lead to innovation that will transcend the boundaries between social work institutions. Finally, Chapter 5 will address the lessons we have learned during the course of the project.
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ObjectiveIn this Lesson from the Field, we examine changes in the burden experienced by caregivers of persons who experience homelessness associated with lack employment, employability or education, and mental health challenges when the care recipient receives support from an outreach professional known as a social street worker (herein identified as worker). In addition, we focus on caregivers' perception of change in the quality of their relationship with the person for whom they care and whether the caregivers receive support from the worker.BackgroundIn the Netherlands, due to the transformation toward a participation society, persons living in compromised circumstances must increasingly rely on caregivers for support and shelter instead of relying on services, such as support from social community teams.MethodsWorkers provided by a Dutch organization covering the northwest of the Netherlands gained the consent of their clients to contact the clients' caregivers. Caregivers were invited to participate in the research and completed consent. A total of 111 caregivers of persons receiving support from workers completed surveys.ResultsCaregivers who had more contact with the worker worried less about the person for whom they provided care. No changes were found regarding tension between caregivers and the person for whom they cared. Most caregivers (73%) perceived positive changes in the quality of the relationship with the person for whom they provided care, and 52% received support from the worker.ConclusionMost carers did not perceive changes in their burden, but did perceived positive changes in the quality of the relationship with the person for whom they cared and received support themselves.ImplicationsOur study underpins the need to recognize the caregiver's burden of caregivers who support marginalized people, to connect with these caregivers, and to support them.
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De maakbare stad; rondkijken in Den Haag is de titel van de derde uitgave van Haagse Sociale en Culturele Verkenningen. In deze reeks, een uitgave van het lectoraat Grootstedelijke Ontwikkeling van De Haagse Hogeschool, krijgt de lezer een inkijk in een aantal maatschappelijke ontwikkelingen en initiatieven in Den Haag. Daarvoor hebben we als lectoraat met docenten en in veel gevallen ook studenten onderzoek gedaan in de stad, in een wijk, een instelling of een praktijk. Voor u ligt een bundel waarin wij de resultaten van tien projecten van onderzoek op hoofdlijnen weergeven en in perspectief plaatsen. In alle praktijken die in deze bundel aan de orde komen, is spanning zichtbaar tussen de wereld van beleid en doeleinden enerzijds en de wereld van alledag anderzijds. Met onze rapporten willen we deze spanning meer precies in beeld brengen en zo ook meer inzicht geven in diverse Haagse werkelijkheden. Een deel hiervan komt niet in beleidsnota’s en in het publieke debat aan de orde. Iedere stad heeft veel geheimen; veel zaken blijven onder de oppervlakte. In elke stad en in elke stedelijke praktijk is daarom ook ‘maakbaarheid’ een onvermijdelijk thema. Een stad en een stedelijke praktijk laten zich niet eenvoudig maken, terwijl iedereen in de stad wel de resultaten van veel ’maken‘ uit het verleden kan zien. Het is dus niet een issue van ’wel‘ of ’niet‘. Beter kunnen we gewoon rondkijken in Den Haag. U treft verhalen aan uit de Schilderswijk, Transvaal en de Binckhorst. Er zijn verhalen over wijkagenten en over Poolse migranten in Den Haag. Deze bundel is de opvolger van Zeker in de stad? Wonen en leven in Den Haag (Haagse Sociale en Culturele Verkenningen, nr. 2, 2008) en van Succesvol in Den Haag?! (Haagse Sociale en Culturele Verkenningen, nr. 1, 2005). Wij hopen dat deze derde bundel ook zijn weg vindt in het onderwijs van De Haagse Hogeschool en in de beleidspraktijk van gemeente, maatschappelijke instellingen en bedrijven.
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A good working relationship between clients and professionals increases the chances of better intervention outcomes for clients. A longitudinal cohort study was carried out amongst clients who were in touch with professionals from a Dutch social street work (SSW) organisation. We used a questionnaire to examine client perspectives (n = 332) on the relational and goal-oriented part of the working relationship after a minimum of 8 months of contact with SSW. We furthermore examined to what extent both parts of the working relationship were influenced by client characteristics and SSW metrics. Clients were asked to reflect on the relational part and the goal-oriented part of the working relationship. Clients who only met SSW professionals in public areas perceived a weaker working relationship in both aspects. A stronger relational and goal-oriented working relationship was perceived when receiving more practical support. Clients who had been in contact with an SSW professional for a long period of time perceived a weaker goal-oriented working relationship. This study shows that a working relationship, with both relational and goal-oriented aspects, can be established between workers and marginalised people in their daily environment. Frequent contact and providing practical support can improve both parts of the working relationship. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement.
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Hoofdstuk in The history of youth work in Europe and its relevance for youth policy today. Youth work in the Netherlands goes back a long way and since the 1970s has taken on a rather strong professional image. During the last decades, it went through some hard times, but recently it has undergone a revival and revaluation. (Griensven & Smeets, 2003). The first section of this paper is about how the characteristics of the Dutch affect social work and youth work concepts. The second part discusses the Dutch framework for youth work: definition, fields of activities, core tasks and the ambiguous relationship between youth work and social work. The third section deals with the history of youth work. The paper concludes with a reflection on the future directions that youth work could take. The article is based on Dutch historical research, some by the author, and the author’s involvement in youth work, both as a youth worker and editor- in- chief of the semi-scientific journal Jeugd en samenleving.
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Dit rapport legt uit hoe lokale voedselinitiatieven en andere buurtprojecten kunnen helpen om gezond eten beter bereikbaar te maken voor mensen met een laag inkomen in Almere. Geld is niet de enige reden waarom dit moeilijk is; ook afstand, kennis en sociale factoren spelen een rol. Oplossingen zijn betere samenwerking, meer informatie en aanpassingen in de omgeving. Zo kunnen lokale initiatieven en de overheid helpen. Het doel is dat gezond eten voor iedereen bereikbaar wordt.
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