Digitalization enables public organizations to personalize their services, tuning them to the specific situation, abilities, and preferences of the citizens. At the same time, digital services can be experienced as being less personal than face-to-face contact by citizens. The large existing volume of academic literature on personalization mainly represents the service provider perspective. In contrast, in this paper we investigate what makes citizens experience a service as personal. The result are eight dimensions that capture the full range of individual experiences and expectations that citizens expressed in focus groups. These dimensions can serve as a framework for public sector organizations to explore the expectations of citizens of their own services and identify the areas in which they can improve the personal experiences they offer.
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Background The Self-Expression Emotion Regulation in Art Therapy Scale (SERATS) was developed as art therapy lacked outcome measures that could be used to monitor the specific effects of art therapy. Although the SERATS showed good psychometric properties in earlier studies, it lacked convergent validity and thus construct validity. Method To test the convergent validity of the SERATS correlation was examined with the EES (Emotional Expressivity Scale), Emotion Regulation Strategies for Artistic Creative Activities Scale (ERS-ACA) and Healthy-Unhealthy Music Scale (HUMS). Patients diagnosed with a Personality Disorder, and thus having self-regulation and emotion regulation problems (n = 179) and a healthy student population (n = 53) completed the questionnaires (N = 232). Results The SERATS showed a high reliability and convergent validity in relation to the ERS-ACA approach strategies and self-development strategies in both patients and students and the HUMS healthy scale, in patients. Hence, what the SERATS measures is highly associated with emotion regulation strategies like acceptance, reappraisal, discharge and problem solving and with improving a sense of self including self-identity, increased self-esteem and improved agency as well as the healthy side of art making. Respondents rated the SERATS as relatively easy to complete compared to the other questionnaires. Conclusion The SERATS is a valid, useful and user-friendly tool for monitoring the effect of art therapy that is indicative of making art in a healthy way that serves positive emotion regulation and self-development.
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This project was a basis of a toolbox for Personal Development coaches. The Sound Based Microinterventions toolbox was designed by Kasia, researcher of the Authentic Leadership Research Group, drawing from her extensive professional training and experience in music and composition. The development process integrated several key elements from established methodologies and Kasia's own innovative approaches: • The toolbox incorporates principles of Eurythmics, a method developed by Jacques Dalcroze. This approach emphasizes the connection between music and movement, helping students to develop a deeper understanding of rhythm and musical expression through physical movement. • Various vocal techniques are included to enhance self-awareness and emotional expression. These exercises are designed to improve vocal projection, articulation, and emotional resonance, providing students with tools to better express themselves and manage their emotions. • Liz Lerman's Critical Response Process is a structured method for giving and receiving feedback on creative works. It involves a series of steps that encourage constructive dialogue and reflection, helping students to develop critical thinking and communication skills. • Kasia has integrated her own elements from years of experience teaching music and composition. These personalized techniques are aimed at fostering creativity, self-awareness, and resilience among students.
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