Kwaliteitstrajecten worden vaak beschreven in de termen waarmee Nicolaas Beets eind negentiende eeuw vertelde over een rit met de postkoets. Hij duurt lang, is zwaar en het gaat er soms heet aan toe.
Purpose: The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness. Design/methodology/approach: The PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed. Findings: Stimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered. Practical implications: The findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness. Originality/value: No systematic literature review on antecedents and consequences of a clean environment has previously been conducted.
MULTIFILE
The digitalization of railroad infrastructure is aimed at the improvement of maintenance and construction activities. Currently, inspections are done manually, with a domain expert classifying objects. This is a challenging task, considering the Netherlands has more than 3,400 km of railways that need to be inspected and maintained.
Public safety is under enormous pressure. Demonstrations regularly result in riots and VIPs are often threatened even at their homes ! Criminal graffiti-gangs are threatening security professionals and costing the Dutch railways (NS), causing a loss of 10 M€ yearly. The safety incidents often escalate quickly, therefore, they require a very quick and correct scaling up of the security professionals. To do so, it is necessary for the security professionals to get very quick and accurate overview of the evolving situation using Mobile Drone intervention unit for quick response (Mobi Dick). The successfully completed project The Beast (9/11) has delivered a universal docking station with an automatic security drone. The drone takes off from a permanently installed docking station. Nest Fly emerged as a startup from this RAAK project, and it has already developed the prototype further to a first product. Based on extensive interaction with security professionals, it has been concluded that a permanently installed docking station is not suitable for all emergency cases. Therefore, a mobile, car-roof top mounted, docking station with a ready-for-take-off drone is required for the more severe and quickly escalating incidents. These situations require a drone taking off from the car-roof top mounted docking station while the vehicles continue to drive towards the incident. In this RAAK KIEM, a feasibility study will be executed by developing a car-roof top docking station. The concept will functionally be designed within the project (task 1). The two required subsystems car roof docking station (task 2) and dynamic take-off & landing (task 3) will technically be developed and integrated (task 4). The outcome of the experiments in this task will show the feasibly of the idea. Task 5 will ensure the results are disseminated in new cooperation’s, publications, and educational products.
