Van de flaptekst: Service design - het ontwerpen van dienstverlening verbetert bestaande diensten of ontwerpen geheel nieuwe. Daarbij wordt gekozen voor een andere invalshoek: creatief onderzoekend en gericht op de ervaringen van individuele gebruikers. Dit is een eindpublicatie van het prgramma Innoveren in Dienstverlening. In negen verschillende projecten werden door creatieve bureaus methoden van service design toegepast. Van dit boek is ook een Engelstalige versie beschikbaar.
Eindpublicatie van het programma Innoveren in Dienstverlening. In negen verschillende projecten werden door creatieve bureau's methoden van service design toegepast. De verschillende projecten zijn uitgevoerd met dienstverleners rondom Utrecht CS, het UMC Utrecht en de Hogeschool Utrecht
Designers move more and more in the direction of Service Design, in which frequently a participatory or co-design approach is used to involve service providers in the design process. The designerprovider relationship in such Service Design processes differs in four aspects from traditional client-relationships: The relationship is 1) more dynamic and interactive, 2) based on collaboratively evolving ideas and ambitions, 3) focusing on the process of innovation, rather than on the outcome, and 4) frequently based on extrinsic motivation for innovation or on fuzzy starting points. Designers experience difficulties in persuading service providers of the importance of such a collaborative approach, while providers are not familiar with this kind of approach and their organizations are not ready for such a kind of collaboration. This paper positions designer-provider relationship in Service Design processes in literature and describes a research proposal for the development of an efficient and effective participatory design intervention that stimulates collaboration between designers and service providers.
Teachers have a crucial role in bringing about the extensive social changes that are needed in the building of a sustainable future. In the EduSTA project, we focus on sustainability competences of teachers. We strengthen the European dimension of teacher education via Digital Open Badges as means of performing, acknowledging, documenting, and transferring the competencies as micro-credentials. EduSTA starts by mapping the contextual possibilities and restrictions for transformative learning on sustainability and by operationalising skills. The development of competence-based learning modules and open digital badge-driven pathways will proceed hand in hand and will be realised as learning modules in the partnering Higher Education Institutes and badge applications open for all teachers in Europe.Societal Issue: Teachers’ capabilities to act as active facilitators of change in the ecological transition and to educate citizens and workforce to meet the future challenges is key to a profound transformation in the green transition.Teachers’ sustainability competences have been researched widely, but a gap remains between research and the teachers’ practise. There is a need to operationalise sustainability competences: to describe direct links with everyday tasks, such as curriculum development, pedagogical design, and assessment. This need calls for an urgent operationalisation of educators’ sustainability competences – to support the goals with sustainability actions and to transfer this understanding to their students.Benefit to society: EduSTA builds a community, “Academy of Educators for Sustainable Future”, and creates open digital badge-driven learning pathways for teachers’ sustainability competences supported by multimodal learning modules. The aim is to achieve close cooperation with training schools to actively engage in-service teachers.Our consortium is a catalyst for leading and empowering profound change in the present and for the future to educate teachers ready to meet the challenges and act as active change agents for sustainable future. Emphasizing teachers’ essential role as a part of the green transition also adds to the attractiveness of teachers’ work.
Veel kinderen in de leeftijdsgroep van 8 tot 12 jaar haken af op de sportclub door slechte ervaringen met goedbedoelende, maar vaak onvoldoende deskundige jeugdtrainers en door de soms negatieve sfeer op en rond sportvelden. Dat geldt vooral voor kinderen die moeilijk-te-verstaan (‘lastig’) gedrag vertonen ten gevolge van milde psychosociale problemen. Het project beoogt een gedragsverandering bij jeugdtrainers te stimuleren en daarmee bij te dragen aan een veilig en inclusief klimaat voor kinderen op de sportclub. Getracht wordt om professionals zoals buurtsportcoaches en clubkadercoaches, te voorzien van een gebruiksvriendelijke digitale tool voor het begeleiden van jeugdtrainers. Daartoe wordt via een social design-benadering gefaseerd gewerkt aan de verdere ontwikkeling van de digitale tool App4Support, waarvan we recent in een eerder project een Proof of Concept (PoC)-versie tot stand hebben gebracht. De verdere ontwikkeling van App4Support vindt plaats binnen drie werkpakketten: 1. Participatie en co-creatie – Sportprofessionals, jeugdtrainers en ouders ontwerpen gezamenlijk gedragsinterventies voor jeugdtrainers die aansluiten bij de realiteit op de sportclub; 2. Gedrag en empowerment – Via interactieve workshops beoordelen sportprofessionals, jeugdtrainers en ouders gezamenlijk op basis van praktijkervaringen in hoeverre de ontworpen gedragsinterventies daadwerkelijk positief gedrag stimuleren en negatieve interacties ombuigen; 3. Waardecreatie en opschaling – Gunstig beoordeelde gedragsinterventies worden geïntegreerd in de digitale tool App4Support, met bijzondere aandacht voor de gebruiksvriendelijkheid van de app, de prioritering van adviezen en de toevoeging van gamification-elementen. Dit éénjarige project wordt uitgevoerd door Hogeschool Windesheim in samenwerking met Feeton als bedrijf uit de creatieve industrie, met In Opbouw, Intraverte en Sportservice Zwolle als organisaties uit de sector sport en gezondheid, en met enkele sportverenigingen. Vanuit een social design-benadering worden pedagogische inzichten, innovatieve methodes, gebruikerswensen en digitale technologie gecombineerd ter stimulering van positieve sportervaringen voor kinderen met milde psychosociale problemen.
In recent years, ArtEZ has worked on a broadly supported strategic research agenda on the themes New Ecologies of Matter (ecological challenges), Social Equity (social-societal issues), (Un)Learning Practices (educational innovations) and (Non)CybernEtic Fabric (technological developments). Building on these strategic themes, the ArtEZ Research Collective as developed an international research strategy to become a valuable partner in the relevant Horizon Europe (HEU) areas of Environment, Industry and Social science and humanities. With its specific knowledge position and approach from arts and creativity, ArtEZ is convinced that it can play a distinctive role in European consortia to tackle various challenges in these areas, in particular from the perspective and research topics of the professorships Fashion and Tactical Design. To achieve its ambitions and goals in its targeted research topics, ArtEZ is convinced that a combination of international connections and local applications is key for successful impact. Building upon existing relations and extending the international research position requires extra efforts, e.g., by developing a strong international framework of state-of-the-art research results, impacts and ambitions. Therefore ArtEZ needs to (further) build on both its international network and its supportive infrastructure. With this proposal ArtEZ is presenting its goals and efforts to work on its international recognition as a valuable research partner, and to broaden its international network in cutting-edge research and other stakeholders. With regards to its supporting infrastructure, ArtEZ has the ambition to expand the impact of the Subsidy Desk to become a professional partner to the professorships. This approach requires a further professionalization and extension of both the Subsidy Desk organization and its services, and developing and complementing skills, expertise and competences to comply to the European requirements.
