Soft controls, in combinatie met hard controls, leiden tot een gewenste organisatiecultuur en voorkomen ongewenst gedrag. Maar hoe doet u dat: sturen op soft controls?
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Over het belang van soft controls en bespreking van het onderzoek Soft Controls voor het MKB dat Hogeschool van Amsterdam met Hogeschool Rotterdam uitvoert.
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While many researchers have investigated soft skills for different roles related to business, engineering, healthcare and others, the soft skills needed by the chief information security officer (CISO) in a leadership position are not studied in-depth. This paper describes a first study aimed at filling this gap. In this multimethod research, both the business leaders perspective as well as an analysis of CISO job ads is studied. The methodology used to capture the business leaders perspective is via a Delphi study and the jobs adds are studied using a quantitative content analysis. With an increasing threat to information security for companies, the CISO role is moving from a technical role to an executive role. This executive function is responsible for information security across all layers of an organisation. To ensure compliance with the security policy among different groups within the company, such as employees, the board, and the IT department, the CISO must be able to adopt different postures. Soft skills are thus required to be able to assume this leadership role in the organisation. We found that when business leaders were asked about the most important soft skills the top three consisted out of 'communication', ‘leadership’ and 'interpersonal' skills while 'courtesy' was last on the list for a CISO leadership role.
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Times a changing. Mangement roles change. Quailty managers more an more are change managers and need soft skills to perform well.
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Het risicomanagement van financiële instellingen is een veel besproken onderwerp in de politiek, de wetenschap en onder (internationale) wet- en regelgevers. Operationele risico’s lenen zich niet goed voor traditionele risicomanagement methoden en technieken. Dit komt omdat de verliezen van dit type risico de resultante is van complexe en niet-lineaire interacties tussen mensen, processen, systemen en externe gebeurtenissen (Grinsven, 2009). Ons onderzoek is in de kern gericht op twee variabelen van operationeel risicomanagement: mensen en processen. De aanname in ons onderzoek is dat de kwaliteit van processen wordt beïnvloed door het risicogedrag van mensen. Om hier meer inzicht in te verkrijgen maken wij in ons onderzoek onderscheid naar het toepassen van harde- en zachte beheersmaatregelen. Het doel van ons onderzoek is het verbeteren van operationeel risicomanagement door het inzetten van hard- en softcontrols. Met deze aanpak kunnen financiële instellingen hun operationeel risicomanagement verbeteren en als zodanig de risicovolwassenheid hiervan verhogen.
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Hoe kunt u met soft controls de organisatie helpen zijn doelen te bereieken, hoe werkt u als controller, risk mananger, auditor of compliance medeweker aan een sterkere en meer integerere cultuur? Een onderzoeksgroep van de Hogeschool van Amsterdam en de Hogeschool Rotterdam werken aan de scan om het mkb snel inzage te geven in hun soft controls.
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This paper argues that there is a need for a dialogical learning space because soft skills are becoming increasingly important in an ever more unstable labour market. Where once a monological form of education worked to prepare youth for the future, now a dialogue is required. This dialogue, by definition or in the first place seek consensus, but assumes pluralism and even conflict and is thereby intended to be a true departure from the monological nature of education.
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In practice, faults in building installations are seldom noticed because automated systems to diagnose such faults are not common use, despite many proposed methods: they are cumbersome to apply and not matching the way of thinking of HVAC engineers. Additionally, fault diagnosis and energy performance diagnosis are seldom combined, while energy wastage is mostly a consequence of component, sensors or control faults. In this paper new advances on the 4S3F diagnose framework for automated diagnostic of energy waste in HVAC systems are presented. The architecture of HVAC systems can be derived from a process and instrumentation diagram (P&ID) usually set up by HVAC designers. The paper demonstrates how all possible faults and symptoms can be extracted on a very structured way from the P&ID, and classified in 4 types of symptoms (deviations from balance equations, operational states, energy performances or additional information) and 3 types of faults (component, control and model faults). Symptoms and faults are related to each other through Diagnostic Bayesian Networks (DBNs) which work as an expert system. During operation of the HVAC system the data from the BMS is converted to symptoms, which are fed to the DBN. The DBN analyses the symptoms and determines the probability of faults. Generic indicators are proposed for the 4 types of symptoms. Standard DBN models for common components, controls and models are developed and it is demonstrated how to combine them in order to represent the complete HVAC system. Both the symptom and the fault identification parts are tested on historical BMS data of an ATES system including heat pump, boiler, solar panels, and hydronic systems. The energy savings resulting from fault corrections are estimated and amount 25%. Finally, the 4S3F method is extended to hard and soft sensor faults. Sensors are the core of any FDD system and any control system. Automated diagnostic of sensor faults is therefore essential. By considering hard sensors as components and soft sensors as models, they can be integrated into the 4S3F method.
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XoSoft is a soft modular wearable assistive exoskeleton for peo- ple with mild to moderate gait impairments. It is currently being developed by a European Consortium (www.xosoft.eu) and aims to provide tailored and active lower limb support during ambu- lation. During development, user-centered design principles were followed in parallel with the aim of providing functional support during gait. A prototype was developed and was tested for practi- cability, usability, comfort and assistive function (summarized as basic functionality) with a potential end user. The prototype con- sisted of a garment, electromagnetic clutch-controlled elastic bands supporting knee- and hip flexion and a backpack containing the sensor and actuator control of the system. The participant had ex- perienced a stroke and presented with unilateral impairment of the lower and upper extremities. In testing, he donned and doffed the prototype independently as far as possible, and performed walk- ing trials with the system in both active (powered on) and pas- sive (powered off) modes. Afterwards, the participant rated the perceived pressure and various elements of usability. Results high- lighted aspects of the system for improvement during future phases of XoSoft development, and also identified useful aspects of proto- type design to be maintained. The basic functionality of XoSoft could be assumed as satisfactory given that it was the first version of a working prototype. The study highlights the benefits of this participatory evaluation design approach in assistive soft robotics development.
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