Zoekresultaten

The Ethicality of the Hotel Management Agreement : from agency to stewardship

Towards a leadership model for managing social change in maintenance networks

The adoption of new technologies requires people to work differently and adopt new ways of thinking. This, however, is complicated because social conventions in professional disciplines are deeply rooted and have a long history. An extreme case as an exemplar was studied to investigate social change in a maintenance network. With concepts from stewardship theory and entrepreneurship literature, the case study is used to develop a preliminary model for managing social change in maintenance networks. The model presented is a first attempt to link stewardship theory to the practice of maintenance management. It will be refined and validated in future research and can complement other theories, such as agency theory and transaction cost economics, in explaining socio-technical phenomena in construction management. The practical contribution of this research to the construction management field is that it deepens our understanding of the clients’ leadership role.

Bouwen aan cultuurverandering

Verouderde infrastructuur, de vraag naar betaalbare woningen en snel oplopende kosten door klimaatverandering vragen om een nieuwe aanpak in de bouwketen. Die nieuwe aanpak vraagt niet alleen om technische innovaties maar ook om een andere cultuur en ander gedrag: een cultuurverandering bij zowel de overheid als bij private partijen is van belang om de bouwsector toekomstbestendig te maken. Het is bij complexe veranderingen niet ongebruikelijk dat partijen op elkaar wachten en eerder verandering bij ander partijen noodzakelijk achten (het bouwbedrijf, de overheid, de consument, of de opdrachtgever) dan bij zichzelf. Dit rapport is bedoeld voor ondernemers en organisaties die zelf verantwoordelijk willen nemen voor hun rol in de maatschappelijke transitie waar de bouwsector voor staat. We sluiten daarbij aan op recente inzichten over stewardship waarin ‘psychologisch eigenaarschap’ is uitgewerkt: het verschijnsel dat mensen persoonlijk verantwoordelijkheid nemen voor iets van groter belang. De onderzoeksvraag die daarom wordt beantwoord indit rapport is: Welke lessen kunnen worden getrokken uit eerdere cultuurveranderprogramma’s voor de bouwsector en hoe kunnen die verwerkt worden in een model voor multi-level keteninterventies?

Crafting intrapreneurial stewardship

Research suggests that construction clients, as building owner-occupier, are struggling to implement smart maintenance. This thesis assumes that this is due to a failure to fully understand the institutional complexities of smart maintenance. Hence, the aim of this thesis was to improve our understanding of these complexities and to develop theoretical and practical knowledge on the professionalization of construction clients in commissioning smart maintenance through stewardship. Stewardship theory portrays managers and employees as collectivists, pro-organizational and trustworthy, and can be used for designing collaborations based on intrinsic motivation and trust. A first insight from this thesis relates to how institutional complexity in smart maintenance management (SMM) can be understood (study 1). Institutional complexity is defined as the combined effect of 15 interorganizational and intraorganizational tensions that are active simultaneously. A second insight from this thesis relates to the capabilities that construction clients need to address the institutional complexities of SMM and connect various institutional fields (study 2). Using data collected from four cases involving two construction clients, a framework with eight maturity dimensions, involving 23 sub-dimensions, has been developed and validated. The third insight from this thesis relates to the role of the purchasing function in commissioning smart maintenance and emerged from considering the service triad concept (study 3). The findings indicate that the service triad concept fails to provide sufficient detail to adequately describe the construction client’s role in SMM. Hence, the service triad is extended to a service hexad. Our fourth insight relates to intrapreneurial stewardship (study 4). A process model for change implementation through stewardship interventions has been developed and then evaluated in a case study. The process model combines constructs from stewardship theory with intrapreneurship concepts and describes how employees can be coached by leaders during periods of organizational change. Together, the insights from the four studies are synthesized in a framework for client-led innovation in SMM and describe how construction clients can increase SMM maturity in institutionally complex environments through stewardship.

Implementing organisational change in a digitalising facilities management organisation through stewardship interventions

While digitalisation requires facilities management (FM) organisations to change at an increasing rate, little is known about the mechanisms that create ownership and enable individuals to implement changes in everyday FM practice. In this study, these mechanisms are explored from a stewardship perspective. The purpose of this paper is to provide insights in the dynamics of organisational change in FM by analysing how stewardship behaviour leads to change.A process model for implementing organisational change is constructed, based on existing theoretical insights from stewardship and intrapreneurship literature. The model is evaluated in a case study through analysis of critical events. Interviewing was the key data collection method.The process model gives an event-driven explanation of change through psychological ownership. Analysis of multiple critical events suggests that the model explains intra-organisational as well as inter-organisational change. The case data further suggests that, compared to intra-organisational change, tailored relational and motivational support is more important for inter-organisational change because of the higher risks involved. Job crafting emerged as an unanticipated finding that offers interesting prospects for future FM research.The process model offers guidance for leaders in FM organisations on providing tailored support to internal and external employees during periods of organisational change.Stewardship and intrapreneurship are combined to provide insights on organisational change in FM. The study demonstrates how intrapreneurial behaviour and stewardship behaviour can be linked to create innovation within and between organisations.

Towards Destination Stewardship

This paper presents four Destination Stewardship scenarios based on different levels of engagement from the public and private sector. The scenarios serve to support destination stakeholders in assessing their current context and the pathway towards greater stewardship. A Destination Stewardship Governance Diagnostic framework is built on the scenarios to support its stakeholders in considering how to move along that pathway, identifying the key aspects of governance that are either facilitating or frustrating a destination stewardship approach, and the required actions and resources to achieve an improved scenario. Moreover, the scenarios and diagnostic framework support stakeholders to come together to debate and scrutinise how tourism is managed in a way that meets the needs of the destination, casting new light on the barriers and opportunities for greater destination stewardship.