The aim of this paper is to understand how employees, in their role of follower of change, frame upcoming change by studying the prospective stories they tell (n=110). This study complements the dominant retrospective approach to the research of employees’ change sensemaking. We incorporate forward-looking awareness into organization theories and add to the scholarly interest in prospection (Gioia & Patvardhan, 2018). This could lead to a better understanding of followers’ adaptation- or rejection intentions in response to change initiatives (Konlechner et al., 2018). Theoretical background Employees experience continuous shifts in relationships and organizational roles (Van der Smissen et al., 2013). This ‘turbulence’ triggers intensive sensemaking (Weick, 1995) of what is going on and how to respond. In uncertain times, employees often form expectations towards the future based on their remembered experiences from the past, and organizational change literature has traditionally taken a retrospective approach to understand followers’ change sensemaking (Boje, 2008). However, traditional literature neither provides elaborate insight in followers’ attempts to build scenarios for their future, nor do they add to the understanding of followers’ hopes, dreams, concerns, or fears (which all have a future time orientation) in the context of upcoming change. Scholars suggested that the current radical changes employees face cannot be anticipated easily from a mere retrospective approach (MacKay & Chia, 2013). In reality, employees think as often about their future as they do about their past and tend to create complex, temporal ranges of future orientations (Klein, 2013). Hence, researchers have critiqued the omission of the possible impact of beliefs and expectations about the future (e.g., Kaplan & Orlikowski, 2013), and have developed complementary notions to develop temporal sensemaking to challenge us to “mentally reverse the arrow of time” (Lord et al., 2013, p. 4) by focusing on expected futures to understand the present. The acknowledgement of prospective sensemaking directing attitudes and behaviors today (Maitlis & Christianson, 2014), expectedly offers novel insights to those interesting in understanding employees’ change behaviors. Design/Methodology/Approach/Intervention. A narrative approach is used to capture 110 individuals’ idiosyncratic and cultural sensemaking efforts (Pentland, 1999). We created a digital research set-up in which participants were guided to write a narrative that resembles a biographical account about a fictive colleague. Participants were introduced to the task by a video message from the fictive focal actor “Jim” and a video announcement of upcoming change by a fictive CEO in a Zoom-call for the entire organization. By means of the Story Completion Method, participants were asked “how does the story end?” and invited to write subsequent chapters on how they expected this story to continue, and how the roles and responses of the different actors would unfold along the way. Research context is provided by the Dutch travel industry in which organizations are dealing with heavy consequences of the COVID19 pandemic. Results will be available by November 2021. Limitations Qualitative research is less generalizable given the sample size and scope. Besides, the method requires specific skills and a level of empathy with the scenario, this proved to be difficult for some of the participants. In our analysis we therefore have to account for a difference between prospective sensemaking efforts and mere extrapolations of past experiences. Research/Practical Implications This study reveals potentialities that are considered to be available in the future. For change leaders, it is helpful to understand these potentialities as they reveal explanations for differences in followers’ prospective change strategies, and diverse anticipative responses to change efforts. We extend the concept of prospective sensemaking, and explore its use in a follower-based, dynamic context of organizational change. Originality/Value Advancing the concept of follower-based prospective sensemaking is important as it could provide explorative notions that illustrate the formation and use of expectations. Especially interesting is the context Dutch travel industry context as employees at the time of data collection experienced a ‘cosmology episode’ triggering sudden loss of meaning and coherence. This is perceived to be a critical trigger for sensemaking in the absence of past empirical experience (as no one experienced a pandemic and resulting business challenges before, but rather relies on transcendent belief systems in the face of future uncertainty (Weick, 1993)).
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The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.
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PurposeThe purpose of this paper is to develop a framework to understand organisational rhythm as a stimulus for further study into organisational change.Design/methodology/approachThis paper studies the experiences of the medical discipline colleges in the Netherlands as they underwent significant reorganisation and transfer of ministerial authority. The data set consists of correspondence, reports and tapes of the meetings over 14 months and interviews with 26 employees.FindingsThis research identified five sub-themes of rhythm (emphasis, intonation, pace, period and repetition). Putting these together, the authors present a framework to understand organisational rhythm during organisational change.Research limitations/implicationsThis study begins to develop understanding of how rhythms function but the authors did not compare multiple rhythms in this study.Practical implicationsThe authors argue that by unpacking and exploring in more detail the sub-themes of rhythm (emphasis, intonation, pace, period and repetition), the authors can help to explain why complex change management initiatives may stall or fail to gain traction. By understanding the concept of rhythm as movement, the authors can offer recommendations to organisations about how to move forward and overcome challenges associated with progress.Originality/valueIn this paper, the authors make an important distinction between rhythm in terms of movement and flow of activity, which has often been overlooked by research, which focusses on the temporal aspects of organisations, which the authors classify as frequency – relating to the sequencing and duration of change.
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This literature review explores ways older workers might continue to make waves and impact their work organization. The topic of the paper is grounded in the problem of an ageing organizational population looming in the near future. The work presented here is a start to helping management in knowledge-intensive organizations to understand how to effectively utilize the capacities of older knowledge workers by stimulating intergenerational learning as a means to retain critical organizational knowledge, encourage innovation and promote organizational learning through knowledge building. First, the concept of intergenerational learning is developed followed by a discussion of the organizational factors important for it to take place. The last section presents ideas on how to design and implement intergenerational learning as an organizational development program.
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In 2005 and 2006, almost sixty Dutch National Sport Federations (NSFs) participated in a special program for creating a marketing strategy for the next four years. This program was initiated and organized by NOC*NSF (the Dutch Olympic Umbrella Sports Organization). The NSFs had to joint the project to receive funds. For most of them it was the first time they seriously analyzed the market with the aim of developing new programs. The purpose of this paper is to explore to what extent Dutch NSFs are capable to change their structures to become more market oriented and more market responsive in order to write strategic plans. The changed structures are investigated using the "institutional theory" (Tolbert & Zucker, 1996) and are explained by exogenous (market context and institutional context) and endogenous (interests, values, power dependencies, and capacity for action) dynamics from the neo-institutionalist framework (Greenwood & Hinings, 1996). In 2005 NSFs were expected to be in a pre-institutionalized stage, i.e. they were supposed to develop new organizational structures in response to specific problems (Kikulis, 2000). Now, approximately 1½ years after finishing their strategies, the question arises whether they have reached the semi-institutional stage, i.e. whether the new structures or actions are diffused across organizations, yet still subject to change and whether old structures are yet eroding (Kikulis, 2000). Methods Studying the intended structural change of NSFs requires an in-depth study of their social reality and the reactions and interpretations of involved actors, including their applied meanings to certain situations. Greenwood & Hinings (1996) plead for detailed comparative case-studies when studying institutional changes. Therefore three NSFs has been selected: The Royal Dutch Korfball Federation (KorfFed); The Royal Dutch Billiards Federation (BillFed); and the Dutch Jeu de Boules Federation (JeuFed). These three federations differ on size, amount of housed sports, number of associated clubs, sorts of intermediary decision making bodies, employed FTE's, and more. Therefore it is expected that the tempo of institutionalization of the new, market oriented, structures, will differ among them. Sugden & Tomlinson (2002) developed a multi-method style of qualitative research for making sense of the deep, inside information below the surface of everyday life. They call it the "Brighton method. Applying the Brighton method for this research implies that the three cases will be studied with respect to their history, their present marketing actions, their results and the changes in their organization. In-depth interviews, document analysis (policy plans, marketing plans and more), and where possible observations and participations are used to create a critical and investigative view of the organizations in change. Results The KorfFed used the marketing program to further develop existing programs. Although the outcomes of these programs were not new, the program has opened the eyes of the president, director and staff members. They are now conscious of the urgency of a market orientation, and a marketing orientation (a marketing position has already been introduced), and they see opportunities in attracting non-competition playing korfball players. They have, however, not yet reached the phase of semi-institutionalization of the market oriented structures. This can be concluded from the following: - The organization still has an ad-hoc character; - Some board members still make decisions based on their own insights rather than on information from the professional part of the organization; - Decisions to start programs are still grounded on subsidy possibilities rather than on market possibilities. Interest dissatisfaction and power dependencies are the main dynamics that form barriers in the planned organizational change. The BillFed is a federation that covers four disciplines, i.e. pool, snooker, carom, and billiard 3 cushions. The federation used to act upon these four disciplines. The marketing program has made clear that the BillFed should act upon target groups instead of on these disciplines. Therefore, the federation created a vision to reach youth, young adults, as also elderly people. Carrying out this new vision requires a market orientated structure (focus on target groups) instead of an internal orientated structure (focus on discipline groups). This new vision is created on an upper level (general board together with professional staff) in the organization. This federation also introduced a professional marketing position. Unfortunately, the underlying layers remain slightly passive and are not willing to work along the new structures, which mean that the new structures have not been diffused across the whole organization. Interest dissatisfaction, value commitments and power dependencies are the problematic dynamics. The JeuFed used to have a strong competition and tournament (internal) orientation, while many jeu-de-boules players play the game just for fun. The marketing program has created the insight that the just-for-fun players are also an important target group. Hence, 3 projects are developed to make club membership more attractive for all jeu-de-boules players. Since the federation never worked with projects before, they just found out that implementing projects such as these requires new structures. The JeuFed has just arrived in the pre-institutionalized phase, still far away from the semi-institutionalized chapter. Power dependencies and a lack of capacity for change are influencing dynamics in this case. Discussion Although it is already 1½ years ago that Dutch NSFs finished their marketing program, in none of the described cases the new structures have reached the semi-institutional stage. These new structures or actions are not yet diffused across the organizations, and the old structures are not eroding. In all three cases another combination of endogenous dynamics are influencing the process of organizational change. Continuing research is needed to find out whether these federations will ever reach the next stage of institutionalization and which dynamics will play an important role.
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his paper develops a new, broader, and more realistic lens to study (lacking) linkages between government policy and school practices. Drawing on recent work in organization theory, we advance notions on cluster of organization routines and the logic of complementarities underlying organizational change. This lens allows looking at how schools do (not) change a cluster of organization routines in response to multiple, simultaneous demands posed by government policies. Thirteen purposively selected Dutch secondary schools responding to three central government policies calling for concurrent change were analyzed, taking the schedule of a school as an exemplary case of a cluster of organization routines. Five distinct responses were distinguished, which can be sorted according to their impact on the whole organization. The study fnds that ten of the thirteen schools did not change anything in response to at least one of the three policies we studied. However, all schools changed their cluster of organization routines, which impacted the whole organization in response to at least one of the three government policies. Therefore, looking at combinations of responses and considering the impact of change on school organizations qualifes ideas about schools being resistant to policy or unwilling to change and improve.
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Learning environment designs at the boundary of school and work can be characterised as integrative because they integrate features from the contexts of school and work. Many different manifestations of such integrative learning environments are found in current vocational education, both in senior secondary education and higher professional education. However, limited research has focused on how to design these learning environments and not much is known about their designable elements (i.e. the epistemic, spatial, instrumental, temporal and social elements that constitute the learning environments). The purpose of this study was to examine manifestations of two categories of integrative learning environment designs: designs based on incorporation; and designs based on hybridisation. Cross-case analysis of six cases in senior secondary vocational education and higher professional education in the Netherlands led to insights into the designable elements of both categories of designs. We report findings about the epistemic, spatial, instrumental, temporal and social elements of the studied cases. Specific characteristics of designs based on incorporation and designs based on hybridisation were identified and links between the designable elements became apparent, thus contributing to a deeper understanding of the design of learning environments that aim to connect the contexts of school and work.
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In this paper we turn to the field of innovation management and the use of metaphors to address the question: what kind of alternative metaphors and narratives have some open-innovation organizations introduced highlighting and fostering knowledge-intensive organizational change? First we draw a comparative overview of characteristics of knowledge flows in general, that are specific for open innovation strategies, and that organizations want to highlight. Then we describe the use of metaphors by Philips, Pfizer, Chevron and RABO on their way towards open innovation strategies. Methodologically, the interpretation of the described metaphors will be based on a metaphor theory derived from the works of Joseph Campbell, Mircea Eliade, Carl Gustav Jung and Eugen Drewermann. Our analysis concludes by providing guidelines for necessary future research about the aptness of innovation metaphors for idea generation and knowledge creation.
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What is a pop-up store and how can it be used for organisational counterspacing? The pop-up can be interpreted as a fashionable and hypermodern platform focusing on the needs of a younger generation of consumers that searches for new experiences and is prone to ad hoc decision-making. From this perspective, the pop-up is a typical expression of the experience economy. But it is more. The ephemeral pop-up store, usually lasting from one day to six months, is also a spatial practice on the boundary between place as something stable/univocal and space as something transitory/polyphonic. Organizational theory has criticized the idea of a stable place and proposed the concept of spacing with a focus on the becoming of space. In this article, the pop-up store is introduced as a fashionable intervention into organizational spacing. It suggests a complementary perspective to non-representational theory and frames the pop-up as co-actor engaging everyday users in appropriating space. Drawing on Lefebvre’s notions of differential space, festival and evental moment, theory is revisited and then operationalized in two pop-up store experiments. Apart from contributing to the ongoing theoretical exploration of the spacing concept, this article aims to inspire differential pop-up practices in organisations. https://www.linkedin.com/in/overdiek12345/
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