Research study on the Digitisation of Tourism Enterprises

Client: European Parliament, Directorate General for Internal Policies, Policy Department B: Structural and Cohesion Policies, Transport and Tourism

This analysis synthesizes the effects of information technology developments on tourism SMEs in the European Union. The effects were found to be profoundly disruptive to traditional business models of tourism information and distribution. Policy developments supporting research, education and facilitating change in tourism SMEs are called for.