Zoekresultaten

Co-creating the city

This paper addresses the in- and exclusivity of, and of (in-)visibilities in the city for people with physical impairment by drawing on a participatory student research project. Students at the University College Groningen collaborated with students from the Art Academy Minerva and clients at the Noorderbrug, an organisation that provides housing and care for people with acquired brain injuries. The project entailed some specific challenges of communication (e.g. Sometimes mediated by eye-tracking speech computers) and rhythms and mobilities, yet the research teams (with members of each of the above institutions) were encouraged to explore and experience the city together. Their journeys were documented using visual methods and these visuals (photos and sometimes video) formed the basis of a public exhibition both at the Noorderbrug and the University College. In this exhibition, the research teams convey a sense of in- and exclusivities, of (in)visibilities, of difference and sameness through presentations, representations and experiential, interactive exhibits. The paper will largely focus on the process, co-creation, relationships and impact.

The Empathic Co-Design Canvas

The numerous grand challenges around us demand new approaches to build alternative sustainable futures collectively. Whereas these so-called co-design processes are becoming more mainstream, many multi-stakeholder coalitions lack practical guidance in these dynamic and systemic challenges based on entangled relationships, interactions, and experiences between stakeholders and their environments. Although scholars and practitioners convey a lot of co-design theories and methods, there does not seem to be a practical instrument beyond methods that supports new coalitions with an overview of a co-design process to come and in making shared and fundamental co-design decisions. Therefore, this paper proposes the empathic Co-Design Canvas as a new intermediate-level knowledge product existing of eight co-design decision cards, which together make up the Canvas as a whole. The Canvas is based on an existing theoretical framework defined by Lee et al. (2018), an empirical case study, and a diversity of experiences in education and practice. It aims at supporting multi-stakeholder coalitions to flexibly plan, conduct, and evaluate a co-design process. Moreover, the Canvas encourages coalitions to not only discuss the problematic context, a common purpose, envisioned impact, concrete results, and each other’s interests and knowledge, but also power, which can create trust, a more equal level playing field and empathy, and help manage expectations, which is greatly needed to overcome today’s grand challenges.

Lessons learned from co-creating a personal wayfinding app with people with a visual impairment

Travelling independently in an urban environment is challenging for people with a visual impairment (PVI). Current Wayfinding-apps lack detailed environmental information and are often not fully accessible. With the aim to design a wayfinding solution that facilitates independent travel and incorporates PVI needs and wishes, we deployed a cocreation design approach with PVI and professionals as co-creators. Our combination of different co-creation techniques and iterative prototyping expands the related research on wayfinding solutions and allowed us to zoom-in on specific features. Our approach started with a userrequirements analysis through selfexperience sessions, observations and focus groups. This was followed by iterative prototyping with user evaluations in controlled indoor and outdoor environments. Over a period of two years we created an accessible wayfinding solution in co-creation with 31 PVI and 19 professionals. This resulted in an optimized accessible interface, a personalized route, personalized wayfinding instructions and detailed orientation and environmental information. Lessons learned for co- design with PVI included setting up an accessible workshop environment, applying diverse evaluation methods and involving reoccurring participants.

Co-Creating a Wayfinding App for Visually Impaired

Background: Construction work, squares, busy sidewalks, road crossings and hasty cyclists - these are just a few of the many challenges visually impaired people (VI) encounter when navigating through urban environments. Especially unknown routes require so much concentration and energy, that VI often choose to stay at home or to travel with assistance. The EyeBeacons project investigates how a wayfinding smartphone app for VI can support independent travel.Methods: Two clickable prototypes of a wayfinding app for VI were created based on the user-requirements from a pilot study. The first app contained many personalization options for route planning, while the second app used pre-defined user profiles (wizard) to create personal routes. Both apps were evaluated in a co-creation workshop of 16 participants, consisting of VI (6), VI care professionals (5) and UX/ICT experts (5). During the workshop, several UX design tools (e.g., customer journey maps) were used to evaluate the apps.Findings: Our preliminary results show that both apps were considered to have additional value for VI’s current route planning and wayfinding practices. Surprisingly, the first app, which offered many personalization options but consequently included more interaction steps, was preferred over the optimized wizard design of the second app. The main reason for this choice, was the limited insight on the reasoning behind route selection. Key features that participants missed in both prototype apps included for example, a function to repeat navigation cues on request.Discussion: This study provides valuable new insights for the design of wayfinding apps that allow VI to navigate safely and independently through challenging urban environments. Furthermore, we found that co-creation works well with the target group using common UX design methods as long as some extra facilitation is provided to the VI. By using clickable prototypes, both VI and professionals were able to experience and evaluate the design prototypes.

Co-Creating Responsive Urban Spaces

Redressing power imbalances in care for people with intellectual disabilities

In the Netherlands, client and family participation in care for people with intellectual disabilities has been in vogue for a long time, and increasingly receives attention (KPMG and Vilans 2017). However, the perspective and experiential knowledge of service users and relatives is often still insuBiciently used for the co-creation of care. The professional perspective is often still dominant. In addition, professionals mainly focus on clients and less on relatives, even though relatives often play an important role in the client’s (quality of) life (Wiersma 2017). The project ‘Inclusive Collaboration in Disability Care’[1] (ICDC) focusses on enhancing equal communication between people with intellectual disabilities, their relatives, and professional caregivers, and hence contributes to redressing power imbalances in longterm care. It investigates the question: “How can the triangle of client, relative and professional caregiver together co-create better care and support?”.