At Fieldlab, the main goal of Logistics Community Brabant (LCB) and Breda University (BUAS) is to minimize points of contact between customers during large events, in a very, very delicate way (i.e., nudging). Crowd management has gained much attention during the COVID-19 pandemic.
I was asked to conduct a literature review of human decision-making models. This information was used to develop interventions and experiments in the lab and in the field, nudging participants to behave in a more healthy and safe manner, e.g., how to safely and efficiently order beverages or exit a venue with the use of subtle environmental cues