User Satisfaction in Smart Environments: The Case "Stadhuistoren" Smart Office Building of Municipality of Eindhoven

Smart office buildings are expected to incorporate user preferences, business objectives, and sustainability goals simultaneously in building operations. Furthermore, they are expected to provide comfortable, flexible and energy efficient working environment to its owners and users.
Smart working environments with various implemented technologies affect the work style and user behavior. It changes how people use the office environment compared to traditional office environments. The success of a new smart technology largely depends on the user satisfaction of the office workers, which has not been studied until so far mostly due to the lack of sufficient data.
Accordingly, the main objective of this research is to reveal what the significant aspects are for a successful adaptation of smart technologies in the office environment. Therefore, the case of "Stadhuistoren" which is one of the newest smart office building of the Municipality of Eindhoven is studied for which both user satisfaction data, as well as smart system control data, are collected. The smart system is a typical example of an innovative induvial climate control system, newly implemented in the Stadhuistoren.
Finally, in this research, it is expected to reveal how user satisfaction is affected by smart technologies in offices for the future. The research method and the findings can be used as input for the implementation of other smart technologies in future smart offices.