To successfully develop a system, a solid understanding of its architecture by stakeholders involved in the development of the system is key. This process is supported by System Architects, who have a profession that is often regarded as experience based. However, we argue that it is important to familiarize students with the concept of System Architecting, so that they are at least receptive of the nuances involved and potentially can continue a pathway of development towards such a role. In this paper we explore the potential use of A3 Architecture Overviews (A3AO) as an educational tool to support familiarization with Systems Engineering and Systems Architecting. The A3AO has been developed as a supportive tool to communicate a system’s architecture. It uses diagrams to model and visualize a system with different views and is intended to be printed on a physical A3 paper. It serves as a reference for, and facilitator of design discussions. Skills envisioned to be developed while using an A3AO include strict selection and visualization of information, two critical competencies to handle systems’ complexity. The A3AOs have been applied in a course on Systems Engineering at an applied University in The Netherlands and were part of the assessed deliverables. The relative free-form nature of the A3AO posed students with various dilemmas in their use, but also provided the opportunity for guided development on the envisioned competencies. We conclude that more research is required to further formalize this guided development, but we also experience that the A3AO has the potential to support systems engineering and systems architecting practices in education.
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Person-centered care interventions can improve the quality of life and decrease behavioral problems of people with dementia. Although not convincingly proven, person-centered care interventions may benefit the caregivers as well. This study aims to gain insight into how working with the Veder Contact Method (VCM) – a new person-centered care method – influences the job satisfaction of caregivers.
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Emergency care (from ambulance to emergency room) is focused on somatic care: fixing the body. When a patient with mental dysregulation who experiences ‘disproportionate feelings like fear, anger, sadness or confusion, possibly with associated behaviours’ (Van de Glind et al. 2023) does not get appropriate attention, this can result in the disruption of treatment and even psychological trauma upon trauma. To improve the emergency care process, the authors of this paper - health researchers and design researchers engaged in a project based on the experience-based co-design (EBCD) approach (Donetto et al. 2015; Bate and Robert 2007). EBCD is a method used to design better experiences in healthcare settings, in cooperation with (former) patients and healthcare professionals. The process of EBCD involves partnerships between stakeholders and the discovery and sensemaking of experiences through specialized methods to gain an understanding of the interface between user and service, to design new experiences (Bate and Robert 2007, 31). There is, however, an interesting challenge in bringing patients and care professionals together. In emergency care, patients depend greatly on their healthcare providers. The patients in this study had existing mental vulnerabilities and may have been traumatized by previous visits. We needed to enable these stakeholders to be equal partners with ownership and power, one of the characteristics of co-design in EBCD (Donetto et al. 2015). In this paper, we describe how we adapted and applied the EBCD method, with a focus on creating equal partnerships. We also reflect on the extent of our success and the diBiculties we encountered in attaining this objective.
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Innovating physical products can be seen as systems engineering at a higher abstraction level. It spans multiple domains and focuses not on developing the product, but realising the complete innovation. In our new approach, we focus on the four most important domains of physical product innovation: market, technology, production and business. Technology Innovation Processes (TIP) is a newly developed, flexible and pragmatic data-informed decision approach that helps innovation managers to navigate through the early stages of a blue-ocean innovation process, where not much is known.
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Background and purposeWithin Northwest European Welfare states, there is a growing need for all social work professions to substantiate their work with research. The earliest notions of social street work origins from the end of the18th century by the British Salavation Army (Mikkonen et al., 2007). In the Netherlands it’s introduced from the United States (1960s), as a response to individuals and groups hanging around. Social street work is a low threshold and professional form of being there, performed in surroundings and situations where the target group is. It focusses on contact-making and staying in contact with individuals and marginalised groups, who otherwise are hard to reach, have lost their connection with society and have multiple problems. It’s a high appreciated practice, but it lacks a method that is substantiated with research (Morse et all, 1996; Kirkpatrick, 2000). In this paper we will present conceptual model of the method of social street work, that’s substantiated with experiences from professionals and the target group.MethodThis paper is based on a combination of literature review, document analysis, Delphi Method and an online questionnaire among the target group. The research is conducted at Streetcornerwork in Amsterdam. Streetcornerwork is the only organization in the Netherlands that provides social street work, since WWII. They employ 175 professional social street workers and has 43 years of experience in social street work.First, a theoretical model of social street work is developed bases on literature review, analyses of documents of the establishment (1970-1990)of social street work (Netherlands) and different attempts to describe the method (1991-2017). Second, the explanation model is strengthened with data from the online questionnaire among 1600 clients of Streetcornerwork. Third, the Delphi Method is used to validate the model with the tacit knowledge of 24 professionals.ResultsThe result is a conceptual model of the method of social street work that is substantiated with experiences from professionals and the target group. Characteristic is that it’s an open approach in contact with the target group which is highly dependent on context and has unpredictable character (Metz, 2016 , Andersson, 2011).The method social street work consists of 14 methodic principles,. Social street work contributesto the development of self-insight and general life skills, the restoration of the social network and the improvement of living conditions and the well-being of the target group. We also gain insight in the experienced contribution of social street work from persons in the environment of the target group (client system, neighborhood and institutional environment). This experienced contribution of social street work at theenvironment is divided into the direct contribution and the implicated contribution through the target group.Conclusions and implicationsThis conceptual model of the method of social street work contributes to a body of knowledge. We made tacit knowledge explicit and we can legitimize the profession of social street work. Because research is done in close collaboration with street workers, it also contributes to the development of their work.
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Facilitate multidisciplinary e-textile development by enhancing collaboration and knowledge transfer across disciplines, ultimately leading to comprehensive requirements while keeping the user interaction in mind. presentation during E-textiles 2023
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Een boek over de methodologie van praktijkgericht fundamenteel en toegepastonderzoek. Het boek is geschreven door dr. Jac Christis, ter gelegenheid van zijn afscheid als lector ‘Organisatieontwerp en Verandering’ (O&V)* aan de Hanzehogeschool, waar hij van 2009 – 2020 lector is geweest. Het lectoraat O&V maakt onderdeel uit van het Marian van Os Centre of Expertise Ondernemen enis verbonden aan het Instituut voor Bedrijfskunde. Het lectoraat heeft ‘Slim Organiseren’ als kernthema en richt zich op de sectoren MKB, zorg en het HBO. Het lectoraat richt zich op het ondersteunen van individuele bedrijven en instellingen op het gebied van procesinnovatie. Doel daarvan is om door middel van slim organiseren zowel de kwaliteit van de organisatie (in termen van kosten, tijd en kwaliteit) als die van de arbeid (in termen van stressrisico’s en leermogelijkheden) te verbeteren. Dit boek biedt handreikingen voor lectoren en docentonderzoekers om praktijkgericht onderzoek uit te voeren in het HBO.
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Purpose: Business case (BC) analyses are performed in many different business fields, to create a report on the feasibility and competitive advantage of an intervention within an existing organisation to secure commitment from management to invest. However, most BC research papers on decisions regarding internal funding are either based on anecdotal insights, on analyses of standards from practice, or focused on very specific BC calculations for a certain project, investment or field. A clear BC process method is missing. Design/methodology/approach: This paper aims to describe the results of a systematic literature review of 52 BC papers that report on further conceptualisation of what a BC process should behold. Findings: Synthesis of the findings has led to a BC definition and composition of a 20 step BC process method. In addition, 29 relevant theories are identified to tackle the main challenges of BC analyses in future studies to make them more effective. This supports further theoretical development of academic BC research and provides a tool for BC processes in practice. Originality/value: Although there is substantial scientific research on BCs, there was not much theoretical development nor a general stepwise method to perform the most optimal BC analysis.
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Additions to the book "Systems Design and Engineering" by Bonnema et.al. Subjects were chosen based on the Systems Engineering needs for Small and Medium Enterprises, as researched in the SESAME project. The
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Additions to the book "Systems Design and Engineering" by Bonnema et.al. Subjects were chosen based on the Systems Engineering needs for Small and Medium Enterprises, as researched in the SESAME project. The
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