In recent years business process management (BPM) and specifically information systems that support the analysis, design and execution of processes (also called business process management systems (BPMS)) are getting more attention. This has lead to an increase in research on BPM and BPMS. However the research on BPMS is mostly focused on the architecture of the system and how to implement such systems. How to select a BPM system that fits the strategy and goals of a specific organization is largely ignored. In this paper we present a BPMS selection method, which is based on research into the criteria that are important for organizations, which are going to implement a BPMS.
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In an era of information overload, relevance is key. Even more so in thephysical store, where consumers are in a ‘shopping state of mind’ (Shankaret al., 2010), and where still a significant proportion of all purchasedecisions is being made.Relevance can be achieved by filtering information and targeting shopperswith context-aware messages (Riegger at al. 2022). A commonly studiedexample is that of location-based messaging (i.e. aligning the message withthe consumers’ geographic position; Meents et al. 2020). An alternativeapproach is to adapt the message to the characteristics and behavior of thein-store receiver in question, implying personalization of communication.Various technological devices can be used by retailers to transferpersonalized messages to shoppers in their stores. The focus of this studyis on digital signage (DS) in stores, as these are commonly used byretailers for their digital in-store communication.While the personalization of DS messages may benefit customers (e.g.message relevance), it also comes with high perceived risk to individualprivacy (Hess et al. 2020) To employ these type of personalized messageseffectively, it is important to understand how customers feel and respond.The present study has four objectives, examining (1) whether theperceived benefits of varying levels of personalized DS communication atthe point-of-sale outweigh the perceived risks, (2) why or why not, and (3)who is more and less open to it, and (4) for which specific situations is itmore accepted. We address these objectives both from a practitioner andconsumer perspective, using a mixed-methods approach.First, we have conducted 16 exploratory expert interviews with variousspecialists in the domain of artificial intelligence, shopper marketing, datamanagement and consumer privacy. Transcripts have been contentanalyzedusing NVIVO 12 software. Insights emerged in terms of how toimplement personalized targeting via DS in retail stores, minding legal aswell as ethical challenges in preserving consumer privacy. For example,the level of personalization via in-store digital screens differs greatly; DScontent can be adapted based on customers’ demographics, emotions,preferences and shopping behavior, and all possible combinations of suchpersonal information. It is expected that customers will responddifferently, depending on the level of personalization.In Spring 2023, these results will be complemented based on a consumersurvey. That way, consumers and a multitude of specialists in the smartservices context of personalized communication at the point-of-sale havebeen investigated, allowing for setting the boundaries in terms ofdesirability and feasibility (technology- and privacy preservation-wise).
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Study level/applicability Teaching formats for both BA/MA students and MBA/PhD students in sustainable entrepreneurship and strategic management are offered in the teaching notes. Subject area This case juxtaposes the company’s core values of gender equality, sustainability and inclusivity, with the financial pressures of expanding global operations in COVID-19 times. Case overview This case illustrates the founding and growth of i-did in the broader context of the global circular textile industry. Being the first company that reclaims value of discarded textiles by making design products out of felt, the dilemma is on how i-did can create a blueprint for sustainable leadership in a scalable (financial) business case. Expected learning outcomes The learning outcomes of this case are as follows: to understand the concepts of circular economy and social impact and how they can be translated to business; to apply their knowledge of strategy and entrepreneurship for sustainable business innovation; to be able to analyze a company according to the Sustainable Development Goals, specifically around gender issues, inclusivity and diversity; to evaluate opportunities for multiple value creation in business; and to have the knowledge and capacity to create a circular business with the help of the Business Model Template. Social implications This case engages students in critically reflecting on sustainability concepts in relation to i-did (theoretical value) and applying novel business model innovation tools to a real-world enterprise (practical value). The students get the chance to explore the ethical challenges the two entrepreneurial leaders face between short-term economic gains (or maybe even survival) and their core values of (gender) inclusivity, circularity and diversity. Supplementary materials Teaching notes and a summarizing two-pager are available for educators. Poldner, K. and Blanken, R. (2022), "i-did: social impact through circular business", . https://doi.org/10.1108/CFW.2022.000011
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MUSE supports the CIVITAS Community to increase its impact on urban mobility policy making and advance it to a higher level of knowledge, exchange, and sustainability.As the current Coordination and Support Action for the CIVITAS Initiative, MUSE primarily engages in support activities to boost the impact of CIVITAS Community activities on sustainable urban mobility policy. Its main objectives are to:- Act as a destination for knowledge developed by the CIVITAS Community over the past twenty years.- Expand and strengthen relationships between cities and stakeholders at all levels.- Support the enrichment of the wider urban mobility community by providing learning opportunities.Through these goals, the CIVITAS Initiative strives to support the mobility and transport goals of the European Commission, and in turn those in the European Green Deal.Breda University of Applied Sciences is the task leader of Task 7.3: Exploitation of the Mobility Educational Network and Task 7.4: Mobility Powered by Youth Facilitation.
Carboxylated cellulose is an important product on the market, and one of the most well-known examples is carboxymethylcellulose (CMC). However, CMC is prepared by modification of cellulose with the extremely hazardous compound monochloracetic acid. In this project, we want to make a carboxylated cellulose that is a functional equivalent for CMC using a greener process with renewable raw materials derived from levulinic acid. Processes to achieve cellulose with a low and a high carboxylation degree will be designed.
A-das-PK; een APK-straat voor rijhulpsystemen Uit recent onderzoek en vragen vanuit de autobranche blijkt een duidelijke behoefte naar goed onderhoud, reparatie en borging van de werking van Advanced Driver Assistance Systems (ADAS), vergelijkbaar met de reguliere APK. Een APK voor ADAS bestaat nog niet, maar de branche wil hier wel op te anticiperen en haar clientèle veilig laten rijden met de rijhulpsystemen. In 2022 worden 30 ADAS’s verplicht en zal de werking van deze systemen ook gedurende de levensduur van de auto gegarandeerd moeten worden. Disfunctioneren van ADAS, zowel in false positives als false negatives kan leiden tot gevaarlijke situaties door onverwacht rijgedrag van het voertuig. Zo kan onverwacht remmen door detectie van een niet bestaand object of op basis van verkeersborden op parallelwegen een kettingbotsing veroorzaken. Om te kijken welke gevolgen een APK heeft voor de autobranche wil A-das-PK voor autobedrijven kijken naar de benodigde apparatuur, opleiding en hard- en software voor een goed werkende APK-straat voor ADAS’s, zodat de kansrijke elementen in een vervolgonderzoek uitgewerkt kunnen worden.
Lectorate, part of NHL Stenden Hogeschool
Lectorate, part of NHL Stenden Hogeschool
Lectorate, part of NHL Stenden Hogeschool
Centre of Expertise, part of Avans Hogeschool