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Design, scope and focus of safety recommendations

Literature and industry standards do not mention inclusive guidelines to generate safety recommendations. Following a literature review, we suggest nine design criteria as well as the classification of safety recommendations according to their scope (i.e. organisational context, stakeholders addressed and degree of change) and their focus, the latter corresponding to the type of risk barrier introduced. The design and classification criteria were applied to 625 recommendations published by four aviation investigation agencies. The analysis results suggested sufficient implementation of most of the design criteria. Concerning their scope, the findings showed an emphasis on processes and structures (i.e. lower organisational contexts), adaptations that correspond to medium degree of changes, and local stakeholders. Regarding the focus of the recommendations, non-technical barriers that rely mostly on employees’ interpretation were introduced by the vast majority of safety recommendations. Also, statistically significant differences were detected across investigation authorities and time periods. This study demonstrated how the application of the suggested design and classification frameworks could reveal valuable information about the quality, scope and focus of recommendations. Especially the design criteria could function as a starting point towards the introduction of a common standard to be used at local, national and international levels.

Advancing industry through design

Design educators and industry partners are critical knowledge managers and co-drivers of change, and design graduate and post-graduate students can act as catalysts for new ideas, energy, and perspectives. In this article, we will explore how design advances industry development through the lens of a longitudinal inquiry into activities carried out as part of a Dutch design faculty-industry collaboration. We analyze seventy-five (75) Master of Science (MSc) thesis outcomes and seven (7) Doctorate (PhD) thesis outcomes (five in progress) to identify ways that design activities have influenced advances in the Dutch aviation industry over time. Based on these findings, we then introduce an Industry Design Framework, which organizes the industry/design relationship as a three-layered system. This novel approach to engaging industry in design research and design education has immediate practical value and theoretical significance, both in the present and for future research. https://doi.org/10.1016/j.sheji.2019.07.003 LinkedIn: https://www.linkedin.com/in/christine-de-lille-8039372/

Measuring safety in aviation

As part of their SMS, aviation service providers are required to develop and maintain the means to verify the safety performance of their organisation and to validate the effectiveness of safety risk controls. Furthermore, service providers must verify the safety performance of their organisation with reference to the safety performance indicators and safety performance targets of the SMS in support of their organisation’s safety objectives. However, SMEs lack sufficient data to set appropriate safety alerts and targets, or to monitor their performance, and no other objective criteria currently exist to measure the safety of their operations. The Aviation Academy of the Amsterdam University of Applied Sciences therefore took the initiative to develop alternative safety performance metrics. Based on a review of the scientific literature and a survey of existing safety metrics, we proposed several alternative safety metrics. After a review by industry and academia, we developed two alternative metrics into tools to help aviation organisations verify the safety performance of their organisations.The AVAV-SMS tool measures three areas within an organisation’s Safety Management System:• Institutionalisation (design and implementation along with time and internal/external process dependencies).• Capability (the extent to which managers have the capability to implement the SMS).• Effectiveness (the extent to which the SMS deliverables add value to the daily tasks of employees).The tool is scalable to the size and complexity of the organisation, which also makes it useful for small and medium-sized enterprises (SMEs). The AVAS-SCP tool also measures three areas in the organisation’s safety culture prerequisites to foster a positive safety culture:• Organisational plans (whether the company has designed/documented each of the safety cultureprerequisites).• Implementation (the extent to which the prerequisites are realised by the managers/supervisors acrossvarious organisational levels).• Perception (the degree to which frontline employees perceive the effects of managers’ actions relatedto safety culture).We field-tested these tools, demonstrating that they have adequate sensitivity to capture gaps between Work-as-Imagined (WaI) and Work-as-Done (WaD) across organisations. Both tools are therefore useful to organisations that want to self-assess their SMS and safety culture prerequisite levels and proceed to comparisons among various functions and levels and/or over time. Our field testing and observations during the turn-around processes of a regional airline confirm that significant differences exist between WaI and WaD. Although these differences may not automatically be detrimental to safety, gaining insight into them is clearly necessary to manage safety. We conceptually developed safety metrics based on the effectiveness of risk controls. However, these could not be fully field-tested within the scope of this research project. We recommend a continuation of research in this direction. We also explored safety metrics based on the scarcity of resources and system complexity. Again, more research is required here to determine whether these provide viable solutions.

Exploring the diversity in safety measurement practices

A literature review, which was conducted during the research project “Measuring Safety in Aviation – Developing Metrics for Safety Management Systems”, identified several problems and challenges regarding safety performance metrics in aviation. The findings from this review were used to create a framework for interviewing 13 companies in order to explore how safety performance is measured in the industry. The results from the surveys showed a wide variety of approaches for assessing the level of safety. The companies encounter and/or recognise problematic areas in practice when implementing their safety management. The findings from the literature review are partially confirmed and it seems that the current ways of measuring safety performance are not as straight forward as it might be assumed. Further research is recommended to explore alternative methods for measuring aviation safety performance.

Transition towards sustainable aviation

The development of sustainable aviation turns out to be a 30 year transition process. How to manage this transition process is a crucial for the change and success of the aviation sector in future. The foreseen solutions are mostly driven by technological innovation and improvements of procedures and regulations. The question is if these tools are sufficient to manage the innovation of an entire sector with 100 years legacy or are changes in business models, societal values and human behaviour part of the instrument mix aviation can use? New or adapted innovation models and tools are needed to use the full mix of instruments. The article explores the use of a modified Cyclic Innovation Model which is developed by researchers of TU Delft. The development of Schiphol Airport in Amsterdam and the outlook for its next 100 years is used as a case to understand the complexity of sustainable airport development.

Review of existing aviation safety metrics