The range of studies that has been conducted on the role of gossip in organizations suggests that gossip in the workplace plays a variety of important roles in organisational processes. However, relatively few studies have explored its role in intercultural situations. This is surprising given how organisations are becoming increasingly diverse. This paper addresses this gap in the literature. It reports on an exploratory project that sought to determine how perceptions of organisational gossip vary between members of different cultural groups. Using a sensemaking, interpretative approach, we showed two gossip scenarios to 8 Chinese, 8 German and 8 Dutch first year students, and conducted semi structured interviews, asking them how they perceived the nature of the gossip, the gossiper and the object of gossip (i.e., the person being gossiped about). After analysing the data with ATLAS.ti, we observed certain patterns emerging. For example, while all students condemned a manager’s bad behaviour, the Chinese students seemed to expect it more than did their Dutch or German counterparts. Moreover, we found that the relationship and amount of trust that exists between gossiper, listener and object of gossip greatly influenced how the gossiper and object of gossip were perceived. After reflecting on our research methodology, this study sets the stage for the next phase of our research on the role of gossip in intercultural situations. LinkedIn: https://www.linkedin.com/in/dominiquedarmon/
This dissertation increases our insight into the role of the service employee’s intercultural competences in the service to culturally diverse customers. Investigating the effect of the intercultural competences of service employees is of major importance because, as a consequence of globalization, the number of intercultural service encounters has increased dramatically and still does. The delivery of service to a culturally diverse customer-base requires a combination of knowledge, skills and attitude; the intercultural competences (also known as Global Mindset). In this study the hotel sector has been investigated specifically. The hotel sector is an important economic player that continues to grow inspite of economic downturn. The special characteristics of hotel services make the sector also very suitable for the research of face-to-face encounters in an international context. In this dissertation, a holistic approach has been chosen, meaning that in the four empirical studies not only the perspective of the manager, but also that of the employee and the customer was investigated. All three of the above-mentioned are actors in intercultural service according to the argumentation of the ‘service-profit chain’ (Heskett, Jones, et al., 1994). Together, the manager, employee and the customer form the so-called ‘service triangle’ (Bitner, 1990).
In this study we measured the effect of COIL on intercultural competence development using a quasi-experimental design. Our sample consisted of 108 undergraduate students from two universities, one located in the Netherlands (NL) and one in the United States (US). Students’ self-reported intercultural competence was measured using a pre-post survey which included the Cultural Intelligence Scale (CQS) and Multicultural Personality Questionnaire (MPQ). Qualitative data were collected to complement our quantitative findings and to give a deeper insight into the student experience. The data showed a significantly bigger increase in intercultural competence for the US experimental group compared to the US control group, supporting our hypothesis that COIL develops intercultural competence. This difference was not observed for the NL students, possibly due to the NL control group being exposed to other international input during the course.
Een veelbelovend model voor de professionele ontwikkeling van docenten/opleiders, gebaseerd op diepgaande samenwerking tussen docenten/opleiders en gericht op het verbeteren van het leren van studenten, is Lesson Study. Lesson Study wordt echter nauwelijks in het mbo toegepast. Met het Europese LS4VET-project gaan we de Lesson Study methode aanpassen en geschikt maken voor het mbo.Doel Het doel is om een diepgaande en duurzame impact te bereiken - dat wil zeggen, verbetering van de kwaliteit van het onderwijs – bij mbo’s die de methode toepassen. Aanpak Projectleden zijn onder meer hoger onderwijsinstellingen met vooraanstaande onderzoekers en lerarenopleiders die ervaring hebben met Lesson Study. Elke hogeschoolinstelling werkt samen met partner MBO- instelling die op zoek is naar effectieve manieren om de samenwerking tussen hun docenten en het beroepsonderwijs te verbeteren. Relevantie Het korte termijn resultaat van het project is een methode en een handboek van een effectief docentprofessionaliseringsmodel, Lesson Study, dat specifiek is gericht op het mbo. De resultaten zullen publiekelijk toegangkelijk zijn. Het lange termijn resultaat is dat het LS4VET-project docenten/opleiders van mbo’s wil ondersteunen bij het vormen van professionele leergemeenschappen door ze de Lesson Study-methode en een bijpassende toolkit aan te bieden. Looptijd 01 september 2020 - 31 augustus 2023 Resultaten In het project ontwikkelen we een: 1. Model - een theoretisch model dat richtlijnen biedt voor Lesson Study in het mbo 2. een online cursus 3. Storyboard and Toolkit 4. eBook - een handboek voor docenten/opleiders en managers binnen het mbo Samenwerking met kennispartners Stichting Landstede (Netherland) ELTE Eötvös Loránd University Institute of Intercultural Psychology and Education (Hungary) – project coordinator iTStudy Hungary Educational and Research Centre Ltd. (Hungary) Neumann János Computer Science Technical School (Hungary) Pedagogische Hochshule Niederösterreich (Austria) Vocational School Baden Lower Austria (Austria) Universita ta Malta (Malta) Institute of Tourism Studies (Malta)
