Technological innovations such as parcel lockers can only contribute to reducing the negative impact of last mile logistics on people, planet and profit outcomes if consumers adopt them. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) as a theoretical lens, the purpose of this study was to design effective interventions in the pre-delivery stage that stimulated consumers to choose to use parcel lockers, focusing on incentives and actions that online retailers and logistic service providers can easily implement. A vignette-based experiment was used to examine the impact of providing consumers with information about sustainability, information about parcel lockers and information about distance to nearest parcel locker on their choice to use a parcel locker instead of receiving their package at home. The originality of the study is twofold. The role of geographical context which is oftentimes overlooked was examined explicitly in this study by conducting the study with participants from the Netherlands and Lithuania. The present study used causal mediation analysis to study the combined effects of interventions and previous experience with parcel lockers through the UTAUT constructs. The findings showed that providing information about sustainability and information about the distance to the nearest parcel locker were effective interventions, however the effect of distance was country specific. Causal mediation analysis showed that familiarity with parcel lockers was positively associated with the choice to use parcel lockers by increasing perceived ease of use, expected performance, and reducing perceived risk.
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Decarbonisation of urban logistics is a pressing issue. About one third of the freight-related CO 2 emissions in the Netherlands relates to urban logistics, consisting of both vans and trucks. Although electrification is a feasible solution, delivery models that not only focus on reducing the carbon footprint, but also the spatial footprint are important. A one-to-one replacement of diesel vehicles with electric vehicles does not reduce urban logistics' spatial footprint in densifying cities nor the delivery vans' perceived nuisance. This paper examines the impact of alternative delivery models in the parcel- and home delivery segment in four future scenarios on CO 2 emissions, vehicle kilometres and number and type of vehicles used (2030). Analyses are based on data from three companies in a large metropolitan region in the Netherlands. The results show the impact of vehicles fleets electrification, transhipment in consolidation points and a network of pickup points. This study illustrates that developing alternative last mile networks can result in a decrease in vehicle (van) movements, and with that a serious decrease in emissions. The implications of the results on the carbon footprint, urban space usage and costs for companies are discussed.
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The rise of e-commerce has led to an increase in parcel deliveries, increasing the need to address the cost and environmental impact of last-mile delivery. Customers who have become accustomed to next-day free delivery can play an important role therein by choosing more sustainable delivery options. Retailers and logistic service providers could give customers the choice to wait for their delivery or pick up their parcel from collection-and- delivery points. The purpose of this study was to examine how customers (the parcel recipients) can be stimulated to choose a more sustainable delivery option, and how this affects their satisfaction. Using two scenario- based experiments we found that customers can be steered towards more sustainable last mile delivery choices using financial and non-financial incentives. Financial incentives, in the form of a surcharge for the least sustainable option, were found to be very effective at extrinsically motivating customers to choose a more sustainable option yet had a negative impact on their satisfaction. The results provide insights for retailers to include sustainable delivery options at the check-out, and contribute to decision making on urban planning and utilization of urban space for e-commerce activities, as both parcel lockers and pick-up points require urban space
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To enhance the validity of a mobility emission-effects model, a research is conducted on consumer behaviour. Consumer mobilitypreferences are the main determining factor in the proposed model that describes the kilometre and emission outcome under several scenarios. Motorized mobility of consumers buying fashion in shopping areas cause more kilometres in the network and subsequently more emission than when the fashion is bought online and the delivery is done by the parcel delivery services.The model provides an indication of best practice: if consumers change their shopping preferences they reduce emission and they also enable the PDSs to optimize their delivery operations
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Offering time windows to receivers of last-mile delivery is becoming a distinguishing factor. However, we see that in practice carriers have to create routes for their vehicles based on destination information, that is just being revealed when a parcel arrives in the depot. The parcel has to be assigned directly to a vehicle, making this a Dynamic Assignment Vehicle Routing Problem. Incorporating time windows is hard in this case. In this paper an approach is presented to solve this problem including Time Windows. A comparison is made with a real observation and with a solution method for the base problem
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City logistics is one of the causes of today's road congestion in our cities, but at the same time its efficiency is affected by the traffic problems. The driving behaviour and mission strategies used by vans and lorries operating in urban areas usually does not exploit modern infomobility solutions. CityLog, a project co-funded by the European Commission within the 7th Framework Programme, aims at increasing the sustainability and the efficiency of urban goods deliveries through an adaptive and integrated mission management and by innovative vehicle features. More particularly, CityLog integrates a wide range of logistics-oriented infomobility services that include an optimized pre-trip planner, a new type of navigation system based on enhanced maps and a last mile parcel tracking service to avoid unsuccessful deliveries. © 2011 IEEE.
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