The COVID-19 pandemic has changed many aspects of people’s lives, and seems to have affected people’s wellbeing and relation to technology now, and in the future. Not only has it changed people’s lives and the way citizens live, work, exercise, craft and stay connected, the pandemic has also altered the way Human Computer Interaction (HCI) professionals can engage in face-to-face interactions and consequently participatory, human-centered design and research. Limitations in being close to others and having physical, visible and shared interactions pose a challenge as these aspects are typically considered critical for the accomplishment of a transparent, attractive and critical understanding of technology and respective civic and digital engagement for wellbeing. Consequently, the risk now observed is that citizens in the new ‘normal’ digital society, particularly vulnerable groups, are beingeven less connected, supported or heard. Drawing from a study with an expert panel of 20 selected HCI related professionals in The Netherlands that participated on-line (through focus groups, questionnaires and/or interviews) discussing co-creation for wellbeing in times of COVID-19 (N=20), and civic values for conditional data sharing (N=11), this paper presents issues encountered and potential new approaches to overcome participatory challenges in the ‘new’ digital society. This study further draws on project reporting and a ‘one week in the life of’ study in times of COVID-19 with a physical toolkit for remote data collection that was used with older adults (65+, N=13) and evaluated with professionals (N=6). Drawing on such projects and professional experiences, the paper discusses some opportunities of participatory approaches for the new ‘distant’ normal.
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Understanding the unprecedented impact of COVID-19 on mental health and digital interactions is crucial, but also difficult to study in times of physical distancing. This paper contributes to the understanding of well-being in The Netherlands during the pandemic by employing mixed-remote methods. Sentiments of the Dutch public expressed on X (formally Twitter) are analyzed with AI techniques. Additionally, co-creative toolkits and probes, such as diaries, were used with older adults and students for detailed in-situ capturing. The AI approach provides general insights, while toolkit studies can address interpersonal variation and provide non-automated individual feedback. Findings indicate that (1) the pandemic has impacted the expressed emotional states of ‘loneliness’ and ‘happiness’, (2) this varied over time, for example related to pandemic announcements, (3) there are differences between groups (such as young and old), and (4) the toolkits provided contextual self-reflective insights and active inspiration in support of mental well-being.
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