In dit onderzoeksrapport wordt verslag gedaan van het onderzoek dat door het Crossmedialab is uitgevoerd in het project Publieksannotatie van Cultureel Erfgoed (PACE). Dit proejct is uitgevoerd met subsidie van de regeling 'Digitaliseren met Beleid’ van het ministerie van Onderwijs Cultuur en Wetenschappen in de periode 1 januari 2008 tot en met 31 december 2009. Deelnemers in dit onderzoek waren: Universiteitsmuseum Utrecht, Naturalis, Museon, Novay, de Hogeschool Utrecht en het advies- en managementbureau BMC. Dit brede consortium maakte het mogelijk het project te baseren op zowel kennis en ervaring vanuit de praktijk en de wetenschap. Doel van het project PACE was om te onderzoeken hoe social tagging als instrument ingezet kon worden in het verrijken en toegankelijk maken van de collecties en hoe de betrokkenheid van bezoekersgroepen kon worden vergroot. De sturende vraag van de musa hierachter was: Wanneer is het zinvol social tagging als instrument in te zetten voor musea en welk effect mag je hiervan verwachten?
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The web is widely used by museums as a low-barrier platform to inform people on activities in the museum and publish their collections online. It is not uncommon that this publishing consists of an simple web interface connected to a database that holds records with limited information about the artifacts; information that is more relevant for managing the collection than for informing a wider public. It is not uncommon for a description to have no reference at all to that what is visible in the picture. Moreover this situation is hardly a worst-case scenario. In the Netherlands over 20 million artifacts in museums await a description, artifacts that do have a (scanty) description only half of them is available digitally. Four museums in the Netherlands (Naturalis, Museon, University Museum Utrecht, Dutch Institute of Image & Sound) together with three research and knowledge institutes (University of Applied Science Utrecht, Novay, BMC Group) decided in 2008 to explore the potential of user groups tagging collections and the effects of this on the involvement of these people towards the museum. For this purpose a dedicated social tagging tool was developed and implemented: www.ikweetwatditis.nl
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The Internet’s dominant role in recent years has caused a change in the relationship between media producers, suppliers and consumers in the traditional media landscape. The cultural sector must therefore decide what to do with today’s digital media in response to the general public’s changing role, and for the purpose of improving accessibility. The use of multiple media resources and particularly resources like the Internet and mobile telephony seems to be inevitable. The only question that remains is: how? This paper addresses this question by focussing on social tagging and storytelling, and reports the results of an empirical study on tagging behaviour using the social tagging platform (see also Van Vliet et al., 2010).
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