The emotional experience of a visit to a concentration camp memorial is high in intensity and wide in diversity. Clustering of this emotional experience has led to a better understanding of the valence of emotions. It is not known how these emotion clusters affect the meaning derived from the experience and how this affects visit intention. This study addressed this gap in research and explored the potential relations between emotion clusters and meaning in the context of an expected visit to a concentration camp memorial. This study finds that the emotion cluster Sympathy is the only cluster to have a significant and large positive direct effect on Meaning and a significant, but small, positive indirect effect on Visit Intention. The Misery cluster is the only cluster that has a significant but small negative direct effect on Visit Intention. The Positivity cluster has no effects on Meaning and Visit Intention. In the discussion, we address the role of empathy, and theoretical implications are framed in Terror Management Theory. Managerial implications include a discussion on the use of promotion to trigger empathy.
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This essay explores the notion of resilience by providing a theoretical context and subsequently linking it to the management of safety and security. The distinct worlds of international security, industrial safety and public security have distinct risks as well as distinct ‘core purposes and integrities’ as understood by resilience scholars. In dealing with risks one could argue there are three broad approaches: cost-benefit analysis, precaution and resilience. In order to distinguish the more recent approach of resilience, the idea of adaptation will be contrasted to mitigation. First, a general outline is provided of what resilience implies as a way to survive and thrive in the face of adversity. After that, a translation of resilience for the management of safety and security is described. LinkedIn: https://www.linkedin.com/in/juul-gooren-phd-cpp-a1180622/
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CONCEPT 15-01-2012: gebaseerd op het Rapport ‘Gedragsverandering via campagnes’ van het Ministerie van Algemene Zaken; Zie Renes, et al., 2011 De publiekscampagnes van de Nederlandse rijksoverheid zijn effectiever in het realiseren van kennisoverdracht dan in het (op korte termijn) veranderen van houding en gedrag (zie o.a. Jaarevaluatie Postbus 51-campagnes 2009, 2010). Nederlandse ministeries hechten steeds meer belang aan gedragseffecten en gebruiken dit ook als criterium om de effectiviteit van campagnes te beoordelen. Momenteel zijn veel campagnes nog gebaseerd op klassieke modellen die sterk uitgaan van systematische informatieverwerking en rationeel keuzegedrag (Wevers, Renes, Van Woerkum, 2010). Door groeiend inzicht dat deze modellen niet meer voldoen, heeft de vraag hoe communicatie effectiever kan bijdragen aan gedragsverandering het afgelopen jaar veel aandacht gekregen binnen de Dienst Publiek en Communicatie (DPC), onderdeel van het Ministerie van Algemene Zaken, en verantwoordelijk voor het uitvoeren en evalueren van Postbus 51 campagnes.
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