Due to the variegated nature of the teaching profession system, different actors operating in this system (teachers, school leaders, policy makers) are inevitably intertwined and assumably influence each other’s sensemaking processes, especially when system-wide educational change occurs. Gaining insight into how different actors in the teacher profession system make sense of educational change is important, as it might hamper or enable the system's adaptive capacity. That is why we stretched Coburn’s model of collective sensemaking from a teacher-team lens to include different actors and focus on their interpersonal dynamics during sensemaking processes. Performing a conceptual review, we synthesized 87 articles which focus on collective sensemaking of the following actor groups: (1) teachers (micro), (2) school leaders (meso), and/or (3) district/state/national leaders, policy makers, professional development providers, curriculum developers, researchers, community members, and parents (macro). In the results we describe how actors’ involvement varied due to different role distributions and role perceptions of actors. In addition, four contextual factors influencing the interpersonal dynamics were distinguished that were closely related to leadership practices that enable actors to compare the change with their own beliefs and (organizational) practices. We describe three mechanisms which explain how actors valuate a change (valuating), how they are owning this change (owning), and which is shaped by gatekeeping of sensegivers in their social context (gatekeeping).
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Producing evidence that can be used in court is a central goal of criminal investigations. Forensic science focuses with considerable success on the production of pieces of evidence from specific sources. However, less is known about how a team of investigating police officers progressively produces a body of evidence during the course of a criminal investigation. This literature review uses Weickian sensemaking to analyse what is known about this process in criminal investigations into organised crime. Focusing on the criminal investigation team, collective sensemaking is used as a lens through which to place the reasoning processes used in constructing evidence in a social context. In addition to describing three constituent parts of collective sensemaking relevant for criminal investigations, six factors are identified that influence the quality of collective sensemaking. Building on these results, nine focal points are presented for analysing the sensemaking processes in a criminal investigation team, aimed at advancing knowledge about the production of evidence in criminal investigations of organised crime. Furthermore, a definition of evidence is developed that is suitable for studying sensemaking in the context of an ongoing criminal investigation.
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The growing sophistication, frequency and severity of cyberattacks targeting all sectors highlight their inevitability and the impossibility of completely protecting the integrity of critical computer systems. In this context, cyber-resilience offers an attractive alternative to the existing cybersecurity paradigm. We define cyber-resilience as the capacity to withstand, recover from and adapt to the external shocks caused by cyber-risks. This article seeks to provide a broader organizational understanding of cyber-resilience and the tensions associated with its implementation. We apply Weick's (1995) sensemaking framework to examine four foundational tensions of cyber-resilience: a definitional tension, an environmental tension, an internal tension, and a regulatory tension. We then document how these tensions are embedded in cyber-resilience practices at the preparatory, response and adaptive stages. We rely on qualitative data from a sample of 58 cybersecurity professionals to uncover these tensions and how they reverberate across cyber-resilience practices.
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In this paper, we draw on our subjective experiences as Early Career Academics (ECAs) at a Dutch University to demonstrate our complex relationship between academic life and parenthood. Building on the sensemaking literature, we employ a collective autoethnography to unveil six distinct new parent scripts that ECA parents, like us, adopt when navigating boundaries between work and non-work tasks in academia. Our scripts are dynamic, and full of emotions, showing our raw and unfiltered experiences of becoming mothers and fathers by reflecting on identity sensemaking processes that we undergo, as individuals and as a collective. We hope by writing differently and showing vulnerability our study can encourage more understanding of the complexity of new parenthood within academia, and at the same time stimulate further debates to challenge current structures that hinder ECAs from balancing their work and family lives by creating a more inclusive academic environment for all of us.
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Transitions can be facilitated through collective networked action, moving from coordinated learning towards more forceful interventions. This coordinated effort is challenging in more extended learning and innovation networks. Creating and maintaining an overview of activities within such a network and connecting them to a common cause can be a powerful approach. A tool named MissionMapping was developed in an iterative process in applied co-design research. With the tool, we intend to allow for a more holistic perspective when navigating the activities of the network related to the transition by working towards more of an overview of the questions and activities within the network. This article describes three cases in which MissionMapping was applied to facilitate synergy in networks of people collaborating on societal challenges. A cross-case analysis was done to develop insights on how MissionMapping supports the synergy of goals and projects within societal challenges. MissionMapping allows participants to build their mission landscape. They combine individual activities to create shared territories. The tool was developed in an iterative process. In the three cases, different versions of the tool were used during live workshops. After the cases and applying MissionMapping in other cases, the tool results in a flexible set that can be adapted to different purposes for a workshop and adopted by others who like to apply the tool. The article presents insights resulting from a cross-case analysis of applying the MissionMapping tool. One insight was that it is difficult to keep track of adjustments over time when the network dynamics change. Additionally, we found that while preparing the workshop, adjusting and printing the tiles cost time and are not easily transferable to others who might be interested in applying the tool. Navigating the mission resulted in increased enthusiasm for the topic at hand. The form factor also seems to contribute to a sense of agency. However, the increased agency does not automatically transfer to actions, as organisations are often inflexible. MissionMapping stimulates the development of a shared language through the landscape metaphor. This helps to cross boundaries in multidisciplinary networks. Capturing and transferring insights visually and digitally was quite challenging. Further exploration is needed to find an effective method. It is difficult to capture the impact of the MissionMaps and requires monitoring over time. For now, we conclude that it benefits collaboration, creates overviews in complex networks, and may fuel idea generation.
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The range of studies that has been conducted on the role of gossip in organizations suggests that gossip in the workplace plays a variety of important roles in organisational processes. However, relatively few studies have explored its role in intercultural situations. This is surprising given how organisations are becoming increasingly diverse. This paper addresses this gap in the literature. It reports on an exploratory project that sought to determine how perceptions of organisational gossip vary between members of different cultural groups. Using a sensemaking, interpretative approach, we showed two gossip scenarios to 8 Chinese, 8 German and 8 Dutch first year students, and conducted semi structured interviews, asking them how they perceived the nature of the gossip, the gossiper and the object of gossip (i.e., the person being gossiped about). After analysing the data with ATLAS.ti, we observed certain patterns emerging. For example, while all students condemned a manager’s bad behaviour, the Chinese students seemed to expect it more than did their Dutch or German counterparts. Moreover, we found that the relationship and amount of trust that exists between gossiper, listener and object of gossip greatly influenced how the gossiper and object of gossip were perceived. After reflecting on our research methodology, this study sets the stage for the next phase of our research on the role of gossip in intercultural situations. LinkedIn: https://www.linkedin.com/in/dominiquedarmon/
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This study analyses how the social construction of integrity takes place within the context of football in the Netherlands. Combining a contextual approach to sports integrity with the analytic lens of sensemaking, this qualitative multi-method case study analyses – in one extreme case in Dutch youth amateur football – why and when the ‘incident’ was perceived as an ‘integrity issue’, and how the meaning of (the) integrity (issue) was socially constructed by (interactions between) stakeholders involved in the case. Our findings show why, when, and how moral norms and values are (not) debated and at stake, and that the social construction of sports integrity is intertwined with the institutional context and the role of secondary stakeholders. It provides insights that can help sports organizations to identify risks in their moral sports culure and to develop measures or policies to safeguard integrity in sport.
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The municipality of Apeldoorn had polled the interest among its private home-owners to turn their homes energy neutral. Based on the enthusiastic response, Apeldoorn saw the launch of the Energy Apeldoorn (#ENEXAP) in 2011. Its goal was to convert to it technically and financially possible for privately owned homes to be refurbished and to energy neutral, taking the residential needs and wishes from occupants as the starting point. The project was called an Expedition, because although the goal was clear, the road to get there wasn’t. The Expedition team comprised businesses, civil-society organisations, the local university of applied sciences, the municipality of Apeldoorn, and of course, residents in a central role. The project was supported by Platform31, as part of the Dutch government’s Energy Leap programme. The #ENEXAP involved 38 homes, spread out through Apeldoorn and surrounding villages. Even though the houses were very diverse, the group of residents was quite similar: mostly middle- aged, affluent people who highly value the environment and sustainability. An important aspect of the project was the independent and active role residents played. In collaboration with businesses and professionals, through meetings, excursions, workshops and by filling in a step- by-step plan on the website, the residents gathered information about their personal situation, the energy performance of their home and the possibilities available for them to save and generate energy themselves. Businesses were encouraged to develop an integrated approach for home-owners, and consortia were set up by businesses to develop the strategy, products and services needed to meet this demand. On top of making minimal twenty from the thirty-eight houses in the project energy neutral, the ultimate goal was to boost the local demand for energy- neutral refurbishment and encourage an appropriate supply of services, opening up the (local) market for energy neutral refurbishment. This paper will reflect on the outcomes of this collective in the period 2011-2015.
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This paper presents a design-based research study on the reporting of intellectual capital in firms. It combines the designing of an organizational development (OD) intervention with the testing of the intervention using an action research methodology. A growing gap between theory-based research and practice has been identified as one of the reasons for a lack of renewal in the field of OD. Design-based research (DBR) has been proposed as a methodology that can help bridge the gap between research and practice. The purpose of the paper is to illustrate what a comprehensive methodology for design-based research can look like and to demonstrate the type of OD knowledge this research can produce. The design approach is used to design and test a tool for the reporting of intellectual capital within firms as an OD intervention into the individual and collective sensemaking of managers.
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The aim of this paper is to understand how employees, in their role of follower of change, frame upcoming change by studying the prospective stories they tell (n=110). This study complements the dominant retrospective approach to the research of employees’ change sensemaking. We incorporate forward-looking awareness into organization theories and add to the scholarly interest in prospection (Gioia & Patvardhan, 2018). This could lead to a better understanding of followers’ adaptation- or rejection intentions in response to change initiatives (Konlechner et al., 2018). Theoretical background Employees experience continuous shifts in relationships and organizational roles (Van der Smissen et al., 2013). This ‘turbulence’ triggers intensive sensemaking (Weick, 1995) of what is going on and how to respond. In uncertain times, employees often form expectations towards the future based on their remembered experiences from the past, and organizational change literature has traditionally taken a retrospective approach to understand followers’ change sensemaking (Boje, 2008). However, traditional literature neither provides elaborate insight in followers’ attempts to build scenarios for their future, nor do they add to the understanding of followers’ hopes, dreams, concerns, or fears (which all have a future time orientation) in the context of upcoming change. Scholars suggested that the current radical changes employees face cannot be anticipated easily from a mere retrospective approach (MacKay & Chia, 2013). In reality, employees think as often about their future as they do about their past and tend to create complex, temporal ranges of future orientations (Klein, 2013). Hence, researchers have critiqued the omission of the possible impact of beliefs and expectations about the future (e.g., Kaplan & Orlikowski, 2013), and have developed complementary notions to develop temporal sensemaking to challenge us to “mentally reverse the arrow of time” (Lord et al., 2013, p. 4) by focusing on expected futures to understand the present. The acknowledgement of prospective sensemaking directing attitudes and behaviors today (Maitlis & Christianson, 2014), expectedly offers novel insights to those interesting in understanding employees’ change behaviors. Design/Methodology/Approach/Intervention. A narrative approach is used to capture 110 individuals’ idiosyncratic and cultural sensemaking efforts (Pentland, 1999). We created a digital research set-up in which participants were guided to write a narrative that resembles a biographical account about a fictive colleague. Participants were introduced to the task by a video message from the fictive focal actor “Jim” and a video announcement of upcoming change by a fictive CEO in a Zoom-call for the entire organization. By means of the Story Completion Method, participants were asked “how does the story end?” and invited to write subsequent chapters on how they expected this story to continue, and how the roles and responses of the different actors would unfold along the way. Research context is provided by the Dutch travel industry in which organizations are dealing with heavy consequences of the COVID19 pandemic. Results will be available by November 2021. Limitations Qualitative research is less generalizable given the sample size and scope. Besides, the method requires specific skills and a level of empathy with the scenario, this proved to be difficult for some of the participants. In our analysis we therefore have to account for a difference between prospective sensemaking efforts and mere extrapolations of past experiences. Research/Practical Implications This study reveals potentialities that are considered to be available in the future. For change leaders, it is helpful to understand these potentialities as they reveal explanations for differences in followers’ prospective change strategies, and diverse anticipative responses to change efforts. We extend the concept of prospective sensemaking, and explore its use in a follower-based, dynamic context of organizational change. Originality/Value Advancing the concept of follower-based prospective sensemaking is important as it could provide explorative notions that illustrate the formation and use of expectations. Especially interesting is the context Dutch travel industry context as employees at the time of data collection experienced a ‘cosmology episode’ triggering sudden loss of meaning and coherence. This is perceived to be a critical trigger for sensemaking in the absence of past empirical experience (as no one experienced a pandemic and resulting business challenges before, but rather relies on transcendent belief systems in the face of future uncertainty (Weick, 1993)).
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