This study investigates the evolvement of informalization of company communication on social media over time, based on actual social media data from the tourism industry. The development in the use of emoticons and emoji by companies is examined, as an expression of informalization and humanization of online company communication. We selected 33 companies from the tourism industry in The Netherlands and investigated their Facebook and Twitter messages supplemented with the messages of consumers who interacted with these companies, for the period 2011-2016. Results show that the use of emoticons and emoji in online company communication increased significantly over the period covered in this study, demonstrating a higher level of informalization of company communication. Since this is a key factor for improving relational outcomes, this finding has scholarly as well as managerial relevance. We discuss the implications of the results for the presence of organizations on social media
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This study investigates the evolvement of informalization of company communication on social media over time, based on actual social media data from the tourism industry. The development in the use of emoticons and emoji by companies is examined, as an expression of informalization and humanization of online company communication. We selected 33 companies from the tourism industry in The Netherlands and investigated their Facebook and Twitter messages supplemented with the messages of consumers who interacted with these companies, for the period 2011–2016. Results show that the use of emoticons and emoji in online company communication increased significantly over the period covered in this study, demonstrating a higher level of informalization of company communication. Since this is a key factor for improving relational outcomes, this finding has scholarly as well as managerial relevance. We discuss the implications of the results for the presence of organizations on social media.
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Het project Cracking the Criminal Mind is een samenwerking tussen politie-experts en studenten. In een learning community wordt getracht om te anticiperen op nieuwe, frauduleuze verdienmethodes. Welke strategieën zouden criminelen – al dan niet gebruikmakend van nieuwe digitale afschermingsmethodes – kunnen bedenken om geld te verdienen en om uit zicht te blijven van politie en justitie? Het identificeren van innovatieve criminele verdienmethoden vindt plaats in een learning community waar politie-experts en studenten met verschillende soorten kennis en expertise samenkomen. Deelnemers aan de learning community denken ook na over strategieën om de geïdentificeerde verdienmethoden tijdig te herkennen en te verstoren.
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In dit rapport wordt beschreven op welke wijze de onderzoekservaringen en discourse analytische (DA) resultaten uit het onderzoek The Next Level (TNL) geïmplementeerd en verspreid kunnen worden in de praktijk, en dan met name in de toepassing en ontwikkeling van social media monitoring tools.
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This volume brings together articles from different parts of the globe that describe, question, test and criticize innovations and recent developments in online dating. Using quantitative as well as qualitative techniques the studies included in the book examine the impact of gender, personality traits, app interface and design, and culture on success and failure in online courtship. Among the issues dealt here are ghosting, sex emoticons, body presentation in the virtual universe, dime dating, religious courtship and more.Amir Hetsroni is a professor in the Department of Media and Visual Arts at Koç University in Turkey. He is the author/editor of four books and nearly 100 journal articles and book chapters. He is also a media celebrity in his home country, Israel, where he takes part in reality shows as a consultant and commentator, and takes an active role in anti-censorship campaigns. He failed to find love in online dating, but did not lose hope.Meriç Tuncez, a PhD candidate in Design, Technology, Society program at Koç University, received his BA in Business Administration from Koç University, and received his M.F.A. in Media and Design from Bilkent University. His research interests span interactions with artificial intelligence and virtual assistants including humanness, mental state, emotion, intention, sociality and morality attributions to artificial intelligence, and online dating. He is also a digital artist and his artworks were included in a recent interdisciplinary exhibition about coincidences called Yaratan Disiplinler: Tesadüfler by Tasarım Atölyesi Kadıköy (TAK) in Istanbul. His first real love was exclusively on the net but later he realized that he was being catfished by that person for the duration of a year.
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Europe’s aging population is leading to a growing number of people affected by chronic disease, which will continue over the coming decades. Healthcare systems are under pressure to deliver appropriate care, partly due to the burden imposed on their limited financial and human resources by the growing number of people with (multiple) chronic diseases. Therefore, there is a strong call for patient self-management to meet these patients’ healthcare needs. While many patients experience medication self-management as difficult, it poses additional challenges for people with limited health literacy. This thesis aims to explore the needs of patients with a chronic disease and limited health literacy regarding medication self-management and how support for medication self-management can be tailored to those needs.
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In een eerder uitgevoerd onderzoek naar werken op afstand bij de reclassering (Henskens et al., 2021) bleek dat reclasseringswerkers behoefte hadden aan handvatten bij het structureren van hun online gesprekken met cliënten. Ook wilden zij basisvaardigheden leren om deze online gesprekken meer verdieping te geven. In het huidige project zijn vier leerinterventies verkend omwerken op afstand bij reclasseringswerkers te versterken: een handreiking, training, ‘goede praktijken’ en instructiefilmpjes. Uiteindelijk is alleen de handreiking ontwikkeld. In dit project is een internationale literatuurverkenning gedaan naar de geschiktheid van een handreiking voor reclasseringswerkers: hoe ziet deze eruit qua vorm en inhoud? Hierna is de handreiking in nauwe afstemming met de praktijk ontwikkeld. In een pilot hebben zes reclasseringswerkers de conceptversie van de handreiking uitgetest op respectievelijk leesbaarheid, bruikbaarheid, doelmatigheid en geschiktheid. Uit deze pilot bleek dat werkers de handreiking aantrekkelijk vonden in gebruik en als ondersteunend ervaarden bij het voeren van online gesprekken. Zij vonden de tekst goed leesbaar en overzichtelijk. Ook vonden zij dat er voldoende technische tips in stonden. Ze adviseerden de handreiking goed vindbaar te maken op intranet. Uit de probleemanalyse bleek dat een training geen geschikte leerinterventie zou zijn omdat de reclasseringswerkers geen leervragen hadden. De andere leerinterventies zijn door een combinatie van terugtrekking van de reclassering uit KFZ en een verminderde behoefte aan online interventies niet meer uitgevoerd. Uiteindelijk heeft dit project een product opgeleverd dat positief is geëvalueerd in de pilot. Op het Reclasseringscongres van 11 november jl. reageerde een groep reclasseringswerkers die deelnam aan de workshop ‘Werken op afstand’ positief op de handreiking: zij vonden het prettig om concrete handvatten aangereikt te krijgen om online te kunnen werken.
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Integrating knowledge and expertise from designers and scientists proposes solutions to complex problems in a flexible and open-minded way. However, little insight is available in how this collaboration works. Therefore, we reflected on a research project aimed at supportive care interventions for child oncology, and detected barriers and enablers for effective designer scientist collaboration. We interviewed medical scientists (n=2), designers (n=5), health care professionals (n=2), design students (n=3), and one design innovation-expert. Enablers appeared a receptive attitude towards innovation, and shared terminology facilitated by participatory design tools, internal communication means, and common goals. Largest barrier was unstable team membership. Future collaborative research projects might benefit when preventing barriers and stimulating enablers.
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Patients with coronary artery disease (CAD) are more sedentary compared with the general population, but contemporary cardiac rehabilitation (CR) programmes do not specifically target sedentary behaviour (SB). We developed a 12-week, hybrid (centre-based+home-based) Sedentary behaviour IntervenTion as a personaLisEd Secondary prevention Strategy (SIT LESS). The SIT LESS programme is tailored to the needs of patients with CAD, using evidence-based behavioural change methods and an activity tracker connected to an online dashboard to enable self-monitoring and remote coaching. Following the intervention mapping principles, we first identified determinants of SB from literature to adapt theory-based methods and practical applications to target SB and then evaluated the intervention in advisory board meetings with patients and nurse specialists. This resulted in four core components of SIT LESS: (1) patient education, (2) goal setting, (3) motivational interviewing with coping planning, and (4) (tele)monitoring using a pocket-worn activity tracker connected to a smartphone application and providing vibrotactile feedback after prolonged sedentary bouts. We hypothesise that adding SIT LESS to contemporary CR will reduce SB in patients with CAD to a greater extent compared with usual care. Therefore, 212 patients with CAD will be recruited from two Dutch hospitals and randomised to CR (control) or CR+SIT LESS (intervention). Patients will be assessed prior to, immediately after and 3 months after CR. The primary comparison relates to the pre-CR versus post-CR difference in SB (objectively assessed in min/day) between the control and intervention groups. Secondary outcomes include between-group differences in SB characteristics (eg, number of sedentary bouts); change in SB 3 months after CR; changes in light-intensity and moderate-to-vigorous-intensity physical activity; quality of life; and patients’ competencies for self-management. Outcomes of the SIT LESS randomised clinical trial will provide novel insight into the effectiveness of a structured, hybrid and personalised behaviour change intervention to attenuate SB in patients with CAD participating in CR.
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The Sport Empowers Disabled Youth 2 (SEDY2) project encourages inclusion and equal opportunities in sport for youth with a disability by raising their sports and exercise participation in inclusive settings. This SEDY2 Inclusive (Online) Focus Group Guidance aimed to develop an easy-to-use guidance document on how to deliver inclusive focus groups to attain the authentic views, wishes and feelings of children and youth with a disability about inclusion in sport in practice. This guidance document was produced in order to support other practitioners in conducting inclusive focus groups. The focus group guidance can easily be adapted to cover other topics and can also be used effectively with all (young) people.
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