Purpose - This paper aims to establish the profile of an excellent facility manager in The Netherlands.Design/methodology/approach − As part of a large-scale study on profiles of excellent professionals, a study was carried out to find the key characteristics of an excellent facility manager. Three panel sessions were held in different regions of The Netherlands. Sixteen facility management (FM) professionals with various work experiences participated in the conversations, led by a non-FM moderator. All material was recorded, transcribed, and labelled independently by three assessors. The concept profile that was derived from these analyses was administered in a survey twice to FM experts following a Delphi method.Findings – Outcomes suggest a combination of the following five characteristics defines an excellent facility manager: he or she (1) possesses communication skills; (2) acts results-oriented; (3) is entrepreneurial; (4) is sensitive to the needs of the organisation; (5) demonstrates personal leadership.Paper_Profile Excellent Facility ManagerAll characteristics were consistent with the nine FM Bachelor competencies of the Dutch standard (LOOFD). However, regarding the fifth domain (personal leadership), the observed profile of an excellent FM professional seems more challenging than the Dutch Bachelor standard.Practical implications − The observed profile can be used to further strengthen the Dutch (Honours) Bachelor Programmes in FM. Exploring international (dis)similarities, possibly leading to an international profile of an excellent facility manager, is a future ambition.Originality/Value − This study describes the systematic design of a research-based profile of an excellent FM professional from a practice point of view.
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In FMI 2 van dit jaar werd in het artikel 'healing environmentm een onderzoeksbenadering' een onderzoek omschreven naar healing environment. Studenten van De Haagse Hogeschool in Nederland en vijf andere Europese landen deden een vervolgonderzoek naar het toepassen van een healing environment in academische ziekenhuizen en de rol van de facility manager gedurende het implementatieproces.
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De gemiddelde facility manager is waarschijnlijk bekend met het feit dat een utiliteitsgebouw op meerdere aspecten wordt gewaardeerd om een energielabel te verkrijgen. Zo wordt het gebouw gewaardeerd op zowel bouwtechnische aspecten als op historisch energieverbruik.
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Background and aim ʹ Many countries signed the Paris Agreement to mitigate global average temperature rise. In this context, Dutch government decided to realize a reduction of 50% using resources and raw materials in 2030. This paper explores how practice-based research into facility operations can contribute to this aim. Methods / Methodology ʹ Practice-based research which includes direct observations, desk research, and participatory action research. Results ʹ This explorative research presents principles and suggestions for facility managers and procurement managers on how they can embed sustainable materials management in the organisation and how to take control of waste. The proposed suggestions are derived from practice-based research and presented as topics of attention for facility professionals. Originality ʹ Within education of Dutch universities of applied sciences and daily professional facility practices, the phenomenon of materials management is underexposed. To contribute to the national and international climate objectives, (future) facility professionals need better support to reduce waste. Bachelor students were involved throughout this research. This approach gave refreshing insights into waste at the end of the supply chain (control separation units) that can improve informed decisionmaking at the beginning of the supply chain. Practical or social implications ʹ Facility management professionals have an important role to play in the mitigation of global average temperature rise, because of their leading role in procurement, service operations, and materials management. However, they struggle to find sustainable solutions. This paper seeks to inspire professionals with interventions that have proven effectiveness on the reduction of waste. Type of paper ʹ Short research paper.
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De hedendaagse facility manager leeft in een boeiende tijd. Met allerlei technologische vernieuwingen,grootschalige veranderprocessen en een kritische blik op de meerwaarde, heeft de facility manager enkele bijzondere uitdagingen.
MULTIFILE
In de volksmond staat het International Facility Management Programme bekend als 'Summerschool'. Het programma, waarmee acht samenwerkende opleidingen uit Duitsland, Finland, Nederland en Oostenrijk mede gestalte geven aan internationalisering, speelt zich namelijk grotendeels in de zomervakantie af. Dit jaar was het - jaarlijks wisselende, internationaal relevante - thema bedrijfscontinuïteit.
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This current green paper deals with innovation in facility management (FM), a subject which is at the heart of Working Group 3, in benefit of the EuroFM Research Network. It aims to stimulate discussion and further collaborative work, and to generate new knowledge for the European FM community. We do this by knowledge sharing on innovative case practices and creating awareness of possible pitfalls, with a notable sensitivity for being evidence-based, allowing us to improve our current understanding of the development of best practices in FM. At this stage the paper is not conclusive nor does it claim general agreement on the subject; it seeks to contest the status quo of our current knowledge in FM rather than solely refining or perpetuating it.In this context the green paper argues that FMI is “the integration of space, infrastructure, people, and organisation, which by doing so, creates new coherent services and spaces which proof to contribute to the organisation, especially to the end-user”. Especially the integration of the above topics and the application of interdisciplinary perspectives are at the heart of what we define as FM. This integration is action focused and problem oriented, as it is directed at improved actions of the facility manager given specific practical and/or societal problems. The working group FMI combines practical knowledge and experience in the FM business with scientific knowledge and proven evidence-based work practices in FM.
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ackground and aim – Driven by new technologies and societal challenges, futureproof facility managers must enable sustainable housing by combining bricks and bytes into future-proof business support and workplace concepts. The Hague University of Applied Sciences (THUAS) acknowledges the urgency of educating students about this new reality. As part of a large-scale two-year study into sustainable business operations, a living lab has been created as a creative space on the campus of THUAS where (novel) business activities and future-proof workplace concepts are tested. The aim is to gain a better understanding amongst students, lecturers, and the university housing department of bricks, bytes, behavior, and business support. Results – Based on different focal points the outcomes of this research present guidelines for facility managers how data-driven facility management creates value and a better understanding of sustainable business operations. In addition, this practice based research presents how higher education in terms of taking the next step in creating digitized skilled facility professionals can add value to their curriculum. Practical or social implications – The facility management profession has an important role to play in the mitigation of sustainable and digitized business operations. However, implementing high-end technology within the workplace can help to create a sustainable work environment and better use of the workplace. These developments will result in a better understanding of sustainable business operations and future-proof capabilities. A living lab is the opportunity to teach students to work with big data and provides a playground for them to test their circular workplace, business support designs, and smart building technologies.
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This paper aims to explain the influence of facility design on urban quality of life from an educational perspective. The outcome of this paper is to determine the influence of facility management (FM) on the quality of life of citizens in the city of The Hague by actively using a facility design to positively influence the livability.
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An important challenge for facility management is to integrate the complex and comprehensive construct of different service processes and physical elements of the service facility into a meaningful and functional facility design. The difficulty of this task is clearly indicated by the present study that shows that different employee categories for interpersonal services have quite different perceptions of the facility design that stem from different but coherent needs and interests. Employees with management perspectives (i.e. top managers and facility managers) were significantly more positive about the facility design than frontline employees and their supervisors with providers’ perspectives. Also, providers attributed a more important role to facility design with respect to delivering interpersonal services than management did. We found strong indications for the need for cross-functional cooperation in decision making about the facility design, creating a more balanced setting and possibly empowering providers for the service encounter.
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