Enterprise Resource Planning (ERP) refers to a specific type of software used by companies to manage day-to-day business activities, including but not limited to accounting, procurement, project management, compliance and risk management, and supply chain operations. This chapter presents a literature review on the different perspectives and applications of ERP systems in the industrial sector in the last 20 years. As a result, most of the documented cases are related to the implementation of System Application and Product (SAP) and its different modules. A case study of the performance of CONTPAQi software in a small and medium-sized enterprise (SME) that relies on the ABC tool for inventory control is included.
In this paper we present a review of existing aviation safety metrics and we lay the foundation for our four-years research project entitled “Measuring Safety in Aviation – Developing Metrics for Safety Management Systems”. We reviewed state-of-the-art literature, relevant standards and regulations, and industry practice. We identified that the long-established view on safety as absence of losses has limited the measurement of safety performance to indicators of adverse events (e.g., accident and incident rates). However, taking into account the sparsity of incidents and accidents compared to the amount of aviation operations, and the recent shift from compliance to performance based approach to safety management, the exclusive use of outcomes metrics does not suffice to further improve safety and establish a proactive monitoring of safety performance. Although the academia and aviation industry have recognized the need to use activity indicators for evaluating how safety management processes perform, and various process metrics have been developed, those have not yet become part of safety performance assessment. This is partly attributed to the lack of empirical evidence about the relation between safety proxies and safety outcomes, and the diversity of safety models used to depict safety management processes (i.e. root-cause, epidemiological or systemic models). This, in turn, has resulted to the development of many safety process metrics, which, however, have not been thoroughly tested against the quality criteria referred in literature, such as validity, reliability and practicality.
In most shopping areas, there are place management partnerships (PMPs) that aim to increase the competitiveness of the area. Collective digital marketing activities, such as the adoption and update of collective websites and social media pages, provide opportunities in this regard. Currently, the extent to which digital marketing activities are being employed varies widely among PMPs. However, studies investigating the factors that influence the uptake of digital marketing activities are lacking. This study applies a resource-based view to fill this gap, using data from an online survey about collective digital marketing activities among 164 official representatives of PMPs in urban shopping areas in the Netherlands. Regression analyses were employed to examine the extent to which the resources of PMPs influence the adoption and update frequency of the two most often used digital marketing channels: websites and social media pages. The results revealed that while the adoption of collective digital marketing channels is strongly influenced by the physical resources that characterize the shopping area itself, the update frequency of these channels is influenced more by the organizational resources of PMPs. In addition, the strategic choice of PMPs to deploy human and financial resources for the benefit of collective digital marketing activities leads to increased use of these activities. This effect is reinforced by the fact that digital marketing skills gained through experience contribute to a higher update frequency of the adopted channels. As such, this study provides empirical evidence on the influence of PMPs shared resources upon their digital marketing activities.
Met de opkomst van digitale diensten en de impact van digitale technologie is het vraagstuk van privacy hoog op de maatschappelijke agenda beland. Burgers gebruiken steeds vaker apps en andere online services, met als keerzijde dat we steeds meer informatie over onszelf moeten delen om optimaal gebruik te kunnen maken van deze faciliteiten. Dit kan leiden tot schending van onze privacy. Ook voor de meeste (mkb-)bedrijven is het lastig om inzicht te krijgen in de privacy implicaties van hun online services en in de privacy-eisen om deze implicaties te verzachten. Het privacyvraagstuk is voor deze doelgroepen grijpbaar te maken door de privacy-eisen waar online diensten aan moeten voldoen op een beknopte, overzichtelijke en duidelijke manier te communiceren. Privacy labels, in navolging van energielabels en voedingslabels, zijn hiervoor een veelbelovende methode. Binnen het, door NWO gefinancierde, SERIOUS project is een prototype ontwikkeld om privacy-eisen te visualiseren middels een multidimensionaal privacy label (Barth, Ionita en Hartel, 2020). Op basis van een vragenlijst met betrekking op datacollectie, dataverwerking en datadisseminatie kan de mate van privacy borging en bescherming worden vastgesteld. Het huidige prototype van dit privacy label is generiek. Echter is het mogelijk dat bepaalde elementen van privacy in de praktijk binnen sommige domeinen veel zwaarder wegen dan binnen anderen. Kenniscentrum Creating 010 onderzoekt, naar aanleiding van de vraag vanuit de samenwerkingspartijen van het SERIOUS project, binnen dit project hoe het SERIOUS prototype kan worden doorontwikkeld naar een volwaardig privacy label. Hierbij wordt nagegaan of en hoe het prototype in en voor verschillende sectoren werkt, deze zijn: retail, media en cultuur. Het doel van dit project is om middels een haalbaarheidsstudie de richtlijnen voor een domein-specifiek label te achterhalen en op te stellen die dienen als uitgangspunt voor een vervolgproject voor een domein-specifieke privacy tool.
