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Sociaal schaduwwerk

In addition to formal welfare institutions, there are many informal initiatives in the social landscape that are engaged in social work. These informal actors offer help, care or support to their members and visitors, and/or fulfil a bridging function to formal welfare organisations. They fulfil this role in particularly for target groups that experience distance or barriers to the formal care and welfare system. Despite the important role they play, these actors are often still unknown territory for both formal care and welfare actors and policymakers. Based on research from Belgium and the Netherlands, this article sheds light on this hidden voluntary social work and its characteristics. We also examine hidden voluntary social work in relation to formal welfare organisations and the (local) government. Despite the potential added value of cooperation, it is not easy to build up a sustainable and equal cooperative relationship, or for the government to effectively support hidden voluntary social work. Safeguarding the uniqueness of informal players is a particular concern.

Customer value in a credence service context

accepted abstract Quis14 conference Field findings show that value dimensions in legal services are functional, social and emotional. The last category emerges not only within but also outside the interaction with the lawyer. Recommendation of others or the trackrecord of lawyers for example, which play a role before or after the service, contribute to emotional values like trust and reassurance and help clients to reduce the perceived purchase risk, which is inherent to the nature of credence services. Also due to the credential character of legal services we conclude that not only professional skills but also service aspects as client involvement play an important role in the emergence of value because professional skills are difficult to judge even by routine buyers.

TRAVELVR: how VR can play a role within your customer journey

Oasistan: an intercultural role-playing simulation game to recognize cultural dimensions

Aim. Although cultural dimensions theory is a topical strand of quantitative cultural research, few intercultural simulation games use it. We present the design and review of the application of OASISTAN, an intercultural role-playing simulation game that is specifically based on cultural dimensions theory. Method. OASISTAN was first designed in 1999 for use in Master’s courses on cross-cultural management at Delft University of Technology in the Netherlands, attracting 20-23 year old students with a Bachelor degree in engineering and from various cultural backgrounds. Since its first design the game has been played approximately 45 times at Delft University of Technology in the Netherlands and three times at Harbin Institute of Technology in China in the years 2006-2008. We reviewed their experiences designing and facilitating OASISTAN since 1999. Results. The game has a no-tech role-play design and revolves around the geopolitically complex region of the Caspian Sea, specifically the fictional country of ‘Oasistan’. The game consists of students forming small teams of Oasistani, Western and non-Western public/private actors collaborating with each other to try and reach the common goal of oil exploration and production in this country. In total 15-30 students were involved. We found that OASISTAN allowed its players not only to intensely experience the difficulty and awkwardness of being confronted with cultural differences, but also to interpret and understand these differences through cultural dimensions. Students who played OASISTAN identified ten out of the 12 dimensions by Maleki and De Jong. The two dimensions that students were not able to identify are uncertainty avoidance and collaborativeness. Conclusion. OASISTAN shows how a game design field (i.e., intercultural simulation gaming) can be reinvigorated in light of new or updated scientific theories pertaining to the field’s subject matter (i.e., cultural dimensions). Several opportunities for future research are identified.

Aspects of school–university research networks that play a role in developing, sharing and using knowledge based on teacher research

School-university research networks aim at closer integration of research and practice by means of teacher research. Such practice-oriented research can enhance teachers' professional knowledge development, and can benefit both schools and university. This paper reports on 21 participants of a school-university research network embedded in a Master's program. The main question was: which aspects of a school-university research network play a role in processes of developing, sharing and using knowledge based on research by Master's students? 15 network aspects were distinguished, which together provide a useful framework for better understanding and further study of knowledge processes in school-university research networks.

Effective Reflection

This is a manual on supervision with video recordings and role-play. The manual provides points of reference for reflecting in a team on the implementation of the work and learning from each other by means of video recordings and role-play. We know that the quality of the care provided is directly related to the outcomes for clients. And we know that learning from each other helps to improve this quality. Using this manual, a team can get to work on this.