Due to the rise of knowledge work since the 1980s, high job autonomy and high task variety have become common job characteristics. Knowledge workers increasingly work across multiple locations, using advanced information and communication technologies; a trend that is expected to accelerate in the post-COVID-19 world of work. As these developments fundamentally change the use of office work environments, organizations and workplace professionals have been searching for new ways to facilitate the workforce more effectively and efficiently. In the past two decades, more and more of them seem to have found the ultimate solution in activity-based working (ABW). According to this concept, workers share a variety of non-assigned work settings, enabling them to use different work settings in accordance with their varying tasks. Yet, outcomes of AWB environments generally fall short of expectations. Remarkably, while sharing the same ABW environment, some workers seem to experience fit while others do not.Optimization of perceived fit with ABW environments is important fororganizations, since it is linked to various work outcomes. Currently, this isparticularly relevant in the context of expected post-COVID-19 changes in workpractices. To find clues for optimization of ABW practice, the current PhD research project was designed to examine how workers’ jobs, tasks, behaviors, psychological needs, and demographic characteristics may be related to their perceived fit. Two survey-based studies revealed relevant workers’ attributes, which were further examined in experience-sampling field studies and a virtual reality experiment. From the findings, a clear profile arises of workers who best fit with ABW environments, i.e.: high task variety, job autonomy, external and internal mobility, social interaction, and need for relatedness; low need for privacy; few highcomplexity tasks, many non-individual tasks; appropriately using open and closed work settings; frequently switching between work settings; relatively young age.
The „Ageing of Europe‟ phenomenon is related to a higher life expectancy of European inhabitants as well as to decreasing fertility and mortality rates. Those developments affect small and medium sized enterprises (SMEs) because the number of older workers in SMEs is increasing too. Our research investigates whether older workers support corporation‟s internationalization. The research was conducted in SMEs in Germany, the Netherlands and United Kingdom by using a mixed method approach (questionnaires and interviews). Respondents provided us with 62 filled questionnaires and results of six semi-structured interviews. Data were analyzed by simply searching for answer patterns. Findings revealed that older workers remain professional to keep international relationships running although older workers show less developed language skills, cultural awareness and flexibility. In the future, SMEs in Europe should offer trainings for older workers in foreign languages, how to work in an international environment and how to increase cultural difference awareness.
This paper discusses and illustrates the ‘knowledge turn’ in urban policy across Europe. We identify four manifestations of it: 1) widespread efforts to lure knowledge workers; 2) a growing involvement of knowledge institutes in urban development and planning processes, 3) an explicit ‘knowledge based’ approach to planning and the design of public space, and 4) efforts to underline a ‘knowledge city’ identity using all kinds of marketing and branding techniques.
Many companies struggle with their workplace strategy and corporate real-estate strategy, especially when they have a high percentage of knowledge workers. How to balance employee satisfaction and productivity with the cost of offices.This project focused on developing methods and tools to design customer journeys and predict the impact of investments and changes on user satisfaction with the work environment. The tools, including a game and simulation tool, allowed to focus on the needs of particular subgroups of employees while at the same time keeping an overview on the satisfaction and perceived productivity of all employees and guests. We applied Quality Function Deployment techniques to understand how needs of different types of users of (activity-based) office environments can catered for in smart customer-centric office design.
The Healthy Workplace monitor is being developed to monitor the health and well-being of knowledge workers in relation to the office space and their home workplace. Since the corona period, a lot has changed in the way knowledge workers work. Both offices and employees require more flexibility to carry out work in an efficient but also healthy and enjoyable way. It is important to identify office workers needs with regard to workspaces at the office and at home from a holistic view, in which mental , physical and social aspects play a role. A vital, happy employee is a productive employee.
HTIT-EN (Hospitality, Tourism, Innovation & Technology Experts Network) unites professors and researchers from five leading academies in hospitality and tourism (Hotelschool The Hague, Hotel Management School Maastricht / Zuyd, Breda University of Applied Sciences, Saxion Hogeschool, NHL Stenden). Our primary goal is to coordinate efforts in setting a joint research agenda, focused on the overall question: "How can the Dutch hospitality and tourism sector, which has a profound societal presence and encompasses a diverse range of workers and stakeholders, leverage its transversal character to generate extensive societal impact through the utilization of emerging technological innovations?" Early industry adoption of emerging technologies, including robotics, immersive experiences, and artificial intelligence, make hospitality and tourism ideal contexts to serve as a catalyst for innovation and societal impact. By integrating complementary expertise of the leading professors in areas like strategic foresight, disruptive transformations, technology management, and digital transformation and by engaging in collaboration with external knowledge institutions (MBO, HBO, WO), the Centre of Expertise Leisure, Tourism & Hospitality, business professionals, and industry associations, our vision is to acknowledge the hospitality and tourism industry as a dynamic basis for generating technology-driven, positive societal change. HTIT-EN's ultimate goal is to rise to the status of a globally renowned knowledge platform, specializing in technological innovation within the domain of hospitality and tourism, within the next 5 years. To achieve this aspiration, we are committed to fostering collaboration and aligning expertise across the participating institutions, as well as extending an invitation to additional partners from both the practical and academic fields related to this network. This collaborative effort will enable us to leverage each other’s expertise and resources and fully utilize the transversal characteristics of the Dutch tourism and hospitality industry, developing it to a catalyst for technology-driven innovation with wide and lasting societal implications across the Netherlands.
