Social media has become a prolific tool for companies to build their brands. An effective way to interact with stakeholders on social media has been the relatively new discipline of ‘influencer marketing’. Here, companies engage social media stars to use their large fan-base to promote products and services on their brand’s behalf. While related to the promotional tactic of word-of-mouth marketing, influencer marketing lacks a theoretical foundation in the academic discourse. This paper aims to fill this gap by offering a conceptualisation to operationalize the new discipline in practice. The conceptualisation proposes brand owners a methodology to choose the right influencers for their brands and guides influencers to perform optimally with their fan base. Lastly, a consumer perspective is taken to the discussion to emphasize the relevance of influencer marketing in the consumer purchase decision-making process.
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Deze publicatie bevat de rede die Karel Jan Alsem gehouden heeft bij zijn installatie op 29 november 2013 als Lector Marketing/Marktgericht Ondernemen aan de Hanzehogeschool Groningen. Hij betoogt dat marketing een grotere strategische rol in organisaties zou moeten krijgen. Want marketing is bij uitstek de verbinding tussen klantwensen en het DNA van een organisatie. Doordat merken gemiddeld voor mensen niet heel belangrijk zijn, is goede branding en onderscheidende zichtbaarheid juist van belang. Met de groei van big data en het belang van onbewust gedrag, zullen vooral die marketeers in de toekomst succesvol zijn die de consument het beste begrijpen. Onderzoek is daarbij essentieel. Studenten zullen daarom meer moeten worden opgeleid met evidence-based marketing.
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Recent challenges such like climate, demographic, political, economy and market changes are the foundation for the establishment of the Regional Cooperative Westerkwartier (RCW) in the Northern Netherlands. This RCW is managing a vast range of regional programs and projects developed by multi-stakeholder groups within the region. These stakeholders are representatives of market, public administration, education, research and civil society. All the activities of the cooperative focus on strengthening the regional economy. One of the major programs is the development of a regional food chain (RFC) based on cooperation between small and medium sized enterprises and corporate purchasers. The cooperative is identifying its role within this RFC to develop this chain in an effective way. This article reflects the results of a literature study in the fields of green supply chain management and industrial symbiosis to understand the most important factors of chain development and enterprise symbiosis. Based on these results multiple in-depth interviews and a survey have been conducted. This results in a list of factors, ranked according to their importance for small and medium-sized enterprises. In the role of a RFC-agent the cooperative should focus on creating trust, achieving one overall goal and ensuring clear agreements within the RFC. Surprisingly, the factor “achieving a fair distribution of costs and benefits” throughout the chain is not as important as was expected to be. Based on these ranked factors the role of the RFC-agent has been clarified and an additional circular chain business model can be developed.
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The focus of this project is on improving the resilience of hospitality Small and Medium Enterprises (SMEs) by enabling them to take advantage of digitalization tools and data analytics in particular. Hospitality SMEs play an important role in their local community but are vulnerable to shifts in demand. Due to a lack of resources (time, finance, and sometimes knowledge), they do not have sufficient access to data analytics tools that are typically available to larger organizations. The purpose of this project is therefore to develop a prototype infrastructure or ecosystem showcasing how Dutch hospitality SMEs can develop their data analytic capability in such a way that they increase their resilience to shifts in demand. The one year exploration period will be used to assess the feasibility of such an infrastructure and will address technological aspects (e.g. kind of technological platform), process aspects (e.g. prerequisites for collaboration such as confidentiality and safety of data), knowledge aspects (e.g. what knowledge of data analytics do SMEs need and through what medium), and organizational aspects (what kind of cooperation form is necessary and how should it be financed).Societal issueIn the Netherlands, hospitality SMEs such as hotels play an important role in local communities, providing employment opportunities, supporting financially or otherwise local social activities and sports teams (Panteia, 2023). Nevertheless, due to their high fixed cost / low variable business model, hospitality SMEs are vulnerable to shifts in consumer demand (Kokkinou, Mitas, et al., 2023; Koninklijke Horeca Nederland, 2023). This risk could be partially mitigated by using data analytics, to gain visibility over demand, and make data-driven decisions regarding allocation of marketing resources, pricing, procurement, etc…. However, this requires investments in technology, processes, and training that are oftentimes (financially) inaccessible to these small SMEs.Benefit for societyThe proposed study touches upon several key enabling technologies First, key enabling technology participation and co-creation lies at the center of this proposal. The premise is that regional hospitality SMEs can achieve more by combining their knowledge and resources. The proposed project therefore aims to give diverse stakeholders the means and opportunity to collaborate, learn from each other, and work together on a prototype collaboration. The proposed study thereby also contributes to developing knowledge with and for entrepreneurs and to digitalization of the tourism and hospitality sector.Collaborative partnersHZ University of Applied Sciences, Hotel Hulst, Hotel/Restaurant de Belgische Loodsensociëteit, Hotel Zilt, DM Hotels, Hotel Charley's, Juyo Analytics, Impuls Zeeland.
Voor het duurzaam, weerbaar en veerkrachtig houden van onze economie, moeten we haast maken met het concept circulaire economie. In een circulaire economie blijven grondstoffen en producten zo lang mogelijk in omloop en worden deze gedurende hun levensloop zo optimaal mogelijk benut. De transitie naar een circulaire economie biedt potentieel grote kansen voor MKB bedrijven zoals toegang tot nieuwe markten, innovatiekracht, toekomstbestendigheid en kansen op nieuwe samenwerkingsverbanden in de keten. Het MKB ziet zich echter geconfronteerd met tal van lastige vraagstukken. Voorbeelden zijn: hoe organiseer ik het circulair maken van mijn (nu nog lineaire) product? Wat voor consequenties heeft dat voor mijn businessmodel en mijn bedrijfsvoering? Wat betekent het voor mijn toeleveranciers en klanten? Hoe financier ik deze transitie? Het RAAK project “Circulair ondernemen: van concept naar praktijk” wil een nuttige bijdrage leveren aan duurzame economische groei van het MKB-bedrijfsleven. Het project heeft als doel ondernemers handvaten te bieden om stapsgewijs en weloverwogen tot een circulaire bedrijfsvoering te komen. De centrale onderzoeksvraag luidt: Hoe kan het concept circulaire economie voor het MKB worden vertaald in een praktische aanpak voor circulair ondernemen met aandacht voor materiaalgebruik, verdienmodellen en marketingstrategieën? Het project is een interdisciplinaire samenwerking tussen de vakgebieden bedrijfskunde, commerciële economie, psychologie en toegepaste natuurwetenschappen binnen Fontys Hogescholen en de Hogeschool van Amsterdam. De vijftien participerende (MKB) bedrijven en startups zijn actief als producent en/of ontwerper van (duurzame) producten of richten zich op de verwerking van afval- en reststromen. Alle bedrijven beogen het concept circulair ondernemen beter te integreren in de eigen bedrijfsvoering. Daarnaast zijn onderzoekstichting Our Common Future 2.0, ontwikkelingsmaatschappij Brainport Development, de regionale Rabobank Eindhoven-Veldhoven, werkgeversvereniging VNO-NCW en samenwerkingsverband DOE Eindhoven als partners betrokken. Diverse gemeenten en de provincie Noord-Brabant ondersteunen het project van harte. In het project zal bestaande kennis toepasbaar worden gemaakt en zal nieuwe kennis worden ontwikkeld om binnen het MKB te komen tot een meer circulaire bedrijfsvoering. Verder zal verankering van kennis en kunde in onderwijs en lectoraten plaatsvinden en een vergroting van de kwaliteit van docenten en afstudeerders. Er zullen circa 10 docent-onderzoekers van de hogescholen en circa 100 studenten betrokken worden, die in de vorm van studentenprojecten, stages en afstudeeronderzoeken werken aan circulaire vraagstukken direct uit de beroepspraktijk.
Background:Many business intelligence surveys demonstrate that Digital Realities (Virtual reality and Augmented Reality) are becoming a huge market trend in many sectors, and North America is taking the lead in this emerging domain. Tourism is no exception and the sector in Europe must innovate to get ahead of the curve of this technological revolution, but this innovation needs public support.Project partnership:In order to provide labs, startups and SMEs willing to take this unique opportunity with the most appropriate support policies, 9 partner organizations from 8 countries (FR, IT, HU, UK, NO, ES, PL, NL) decided to work together: regional and local authorities, development agencies, private non-profit association and universities.Objective of the project:Thanks to their complementary experiences and know-how, they intend to improve policies of the partner regions (structural funds and regional policies), in order to foster a tourist channeled innovation in the Digital Realities sector.Approach:All partners will work together on policy analysis tasks before exchanging their best initiatives and transferring them from one country to another. This strong cooperation will allow them to build the best conditions to foster innovation thanks to more effective structural funds policies and regional policies.Main activities & outputs:8 policy instruments are addressed, among which 7 relate to structural funds programmes. Basis for exchange of experience: Reciprocal improvement analysis and 8 study trips with peer-review of each partner’s practices. Video reportages for an effective dissemination towards other territories in Europe.Main expected results:At least 16 good practices identified. 8 targeted policy instruments improved. At least 27 staff members will transfer new capacities in their intervention fields. At least 8 involved stakeholders with increased skills and knowledge from exchange of experience. Expected 17 appearances in press and media, including at European level.
Centre of Expertise, onderdeel van Hanze
