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Empowerment from a narrative perspective

The exploration of the narrative nature of local memory websites in relation to empowerment theory produces new insights in the nested levels of analysis of both. Empowerment’s value orientation calls for a focus on strengths instead of weaknesses and, as such, requires specific language that accommodates the conviction that resources are locally available, instead of scarce. Consequently, empowerment theory describes resources as being present in processes and outcomes on interdependent psychological, organizational and communal levels. The application of the empowerment framework’s components to the theoretical outcomes and processes of local memory websites illuminates the connecting roles local narratives play as resources in empowerment. First of all, personal stories, community narratives and dominant cultural narratives influence and support each other across levels. Secondly, narratives spread local knowledge which leads to shared values and common believes for collectives on various levels. And thirdly, the sharing of narratives happens through social networks that manifest themselves on different levels, which, as such, facilitate sharing other resources. Based on these perspectives, we offer a simplified model for empowerment with a focus on the interdependencies between levels of networks. Against this background, we discuss relevant analytical perspectives as a departure point for the empirical exploration of unstudied relations between empowerment and local memory websites.

The Future of Local Memory Websites as Empowering Niches in Amsterdam

In this article, we explain how we envision the further interconnection of existing initiatives of online local memory collecting into a new social infrastructure, that is beneficial to the whole of Amsterdam. Three examples of local memory websites show how large districts in the East, South and West are represented thoroughly by local residents, in spite of differences in organizational characteristics. The concept of empowerment, as a multilevel construct, lends itself to frame these examples as important building blocks of socially sustainable districts and neighborhoods. Local knowledge, experiences and people become connected across Amsterdam when local memory websites become interconnected, by introducing city-wide compelling themes. Discussing this social infrastructure in relation to the concept of smart cities, leads us to a plea for more research focus on sociably smart cities. 

Accountability and the Reconstruction of the Past

Many organizations have undergone substantial reorganization in the last decade. They re-engineered their business processes and exchanged proprietary, not integrated applications for more standard solutions. Integration of structured data in relational data bases has improved documentation of business transactions and increased data quality. But almost 90% of the information that organizations manage is unstructured, can not easily be integrated into a traditional database. Just like structured data, unstructured information in organizations are records, meant and used as evidence for organizational actions and transactions. Governments, courts and other stakeholders are making increasing demands for the trustworthiness of records. This is part of a long-term trend toward defining what accountability means in a digital era. An analysis of literature of information science, organization science and archival science illustrates that for accountability, reconstruction of the past is essential. Hypothesis of this paper is that for the reconstruction of the past each organization needs (at least) a combination of three mechanisms: enterprise records management, organizational memory and records auditing. Enterprise records management ensures that records meet the for accountability necessary quality requirements: integrity, authenticity, controllability and historicity. These requirements ensure records that can be trusted. Trusted records enhance the possibility of reconstructing the past. The organizational memory ensures that trusted records are preserved for as long as is necessary to comply to accountability regulations. It provides an information and communication technology infrastructure to (indefinitely) store those records and to keep them accessible. Records auditing audits enterprise records management and organizational memory to assess the possibility to reconstruct past organizational actions and transactions. These mechanisms ensure that organizations have a documented understanding of: the processing of actions and transactions within business processes; the dissemination of trusted records; the way the organization accounts for the actions and transactions within its business processes; and the reconstruction of actions and transactions from business processes over time. This understanding is important for the reconstruction of the past in digitized organizations and improve organizational accountability.

Collective digital citizenship trough local memory websites

Organizational Innovation and its Facilitators: A brief overview of work in progress

This paper presents four research projects on organizational innovation in the Netherlands. These projects are still in a design and theoretical investigation stage, but the authors find it useful to share their findings and insights with the research community in order to inspire them with their ideas and research agenda. In the paper four constructs are explored that focus on the human factor in organizations and that may have a positive influence on organizational innovation. Shared leadership: It is often thought that, for innovation, only one brilliant mind with a break-through idea in a single flash of enlightenment is needed. Recent research, however, shows that most innovations are the result of team-flow and sharing and alternating leadership tasks. Social Capital: through leadership and decision making, by influencing trust, respect and commitment, the organization’s social capital and thus its innovative power is increased. External consultancy: deployment of external consultants will add to knowledge and skills necessary for innovation. IT and workflow management: if handled correctly, the human factor can add substantial quality to the design and use of IT in organizations. The paper shows that the way these constructs are managed is crucial in influencing and motivating members of an organization to attribute to innovation and make use of the facilities that are offered to them.

New directions in research on local memory websites

Recente studies gebruiken een sterk variërende terminologie voor het benoemen van de opbrengsten van interventies met buurtverhalenwebsites. Onze literatuurstudie ordent deze terminologie tot drie meer eenduidige analyseniveaus, die naadloos aansluiten op het empowerment model: concepten op microniveau voor individuele opbrengsten, op mesoniveau voor groepsvoordelen en op macroniveau voor versterking van de gemeenschap. Op het macroniveau onderscheiden we drie concepten: collectief geheugen, cultureel burgerschap en gemeenschapskracht. Met betrekking tot alle niveaus zijn de beweringen in de huidige literatuur voornamelijk gebaseerd op offline data en bevatten zelden een analyse van online participatie. Deze eenzijdigheid wordt veroorzaakt door de focus op institutionele interventies, die vaak onbedoeld online participatie verhinderen. Desondanks, presenteert de literatuur het open en online karakter van buurtverhalenwebsites als de drijvende kracht voor empowerment, in het bijzonder op het meso- en macroniveau. Om de bestaande kennis op het gebied van buurtverhalenwebsites uit te breiden stellen we onderzoek voor dat de daadwerkelijke samenstelling van dit veld in kaart brengt en meer autonome initiatieven bestudeert.