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Framing the other

Message Framing and Attitudes Toward Green Gas Facilities in Rural Communities of The Netherlands

Green gas is an attractive option for a local energy transition to combat climate change, notably in rural communities. As local initiatives require local acceptance, the study used a questionnaire methodology to capture opinions and intentions toward green gas in a panel of rural respondents (N = 403) and evaluated the green gas message framing to help improve communication strategies. This survey experiment used four frames in a 2 × 2 setup: an energy value core frame of responsibility for nature versus autonomy and a focus frame emphasizing the collective (i.e., the community) versus the individual (i.e., the household). Our findings highlight that the association with sustainability proves vital for a positive assessment of green gas, but its affordability is an issue. Moderated mediation analysis showed that subjective knowledge moderates between frames and intentions toward green gas: responsibility for nature contributes significantly, but only in the collective focus frame. These results are valuable in creating effective communication strategies about green gas adoption in the future.

Framing Digital Mobility Gap: A Starting Point in the Design of Inclusive Mobility Eco-Systems.

Digital transport eco-systems worldwide provide great advantages to many but also carry a risk of excluding population groups that struggle with accessing or using digital products and services. The DIGNITY project (DIGital traNsport In and for socieTY) delves into the development of such eco-systems to deepen the understanding of the full range of factors that lead to disparities in the uptake of digital transport solutions in Europe. A starting point for developing digitally inclusive transport systems is to obtain state-of-the-art knowledge and understanding of where local transport eco-systems are in relation to the digital gap and digital mobility gap in terms of their policies, transport products and services, and population digital literacy. This chapter presents the methodology developed in the DIGNITY project to frame this digital gap, incorporating a self-assessment framework that may be used by public authorities to identify potential gaps in the development of local digital transport eco-systems. This framework is informed by results from customer journey mapping exercises that provide insights into the daily activities and trips of users, and larger scale surveys on digital technology access, use, attitudes and competence in the area. In the DIGNITY approach as a whole, the results from the framing phase are then used to inform subsequent work on bridging the digital gap through the co-creation of more inclusive policies, products and services. The chapter provides concrete results from the framing exercise in four DIGNITY pilot areas: Barcelona, Tilburg, Flanders and Ancona. The results clearly show that a digital transport gap exists in these areas, and that this is manifested in different ways in different local situations, requiring tailored approaches to address the gap.

Resilience unpacked – framing of ‘uncertainty’ and ‘adaptability’ in long-term flood risk management strategies for London and Rotterdam

Resilience is held as a promising concept to produce a paradigm shift from traditional flood control to an integration of flood risk management and spatial planning. Central ideas to the resilience narrative are that nothing is certain except uncertainty itself' and adaptability' is key to governing the unknown'. However, this terminology is far from clear, yet increasingly used, which raises the question how it is made sense of in practice. To answer this question, we examine two long-term flood risk management strategies in the London and Rotterdam region with a policy framing perspective (i.e. the English Thames Estuary 2100 Plan and the Dutch Delta Programme). In both strategies, uncertainties are a key concern, leading to adaptive strategic plans. Reconstructing the framing processes shows that the English adopted a scientific pragmatism' frame and the Dutch a joint fact-finding' frame. While this led to different governance approaches, there are also striking parallels. Both cases use established methods such as scenario planning and monitoring to manage' uncertainties. Similarly to previous turns in flood risk management, the resilience narrative seems to be accommodated in a technical-rational way, resulting in policy strategies that are maintaining the status quo rather than bringing about a paradigm shift.

Storytelling and re-framing heritage.

Keynote speech during workshop about Caribbean World Heritage Sites in the light of today’s global challenges.

Framing and measuring international patient management

Purpose - Hospitals need to determine if an international patient department is a necessity to communicate with and manage international patients. Design/Methodology/Approach - A benchmarking instrument was created to assess the level of professionalism in managing international patients, including reviewing and validating processes by two university hospitals, professionals, and an expert panel. Findings - First, the differences between the hospitals depended on the will of the hospital to engage in such activities. Second, the differences depended on the embedding national context in which the hospital was situated. Further validation revealed the importance of other supportive services, such as cultural sensitivity and language. Finally, the microlevel phenomenon of international patient departments is placed within a macrolevel transnational health region development scheme. Originality/Value - This study focused on the supply of services with respect to international patient departments, which could be related to efficiency and sustainability on a public health and health systems level.