We contribute to the hospitality work research agenda by reconsidering the role of outdoor adventure guides as agents of hospitality, set against a conceptual backdrop of deepening ontological insecurity in industrialized societies. We argue that the concepts of dwelling, communitas and hygge have much to offer in the delivery of outdoor hospitality in general, and in outdoor adventure tourism scenarios in particular. Although originating from the Danes and their ideas of 'cosy indoor life', the concept of hygge has recently gained global attention in the debates around creating comfortable atmospheres at home, and in fostering people's emotional well-being on holiday. Moving the concept along, we suggest the stimulation of hygge in the outdoors, along with provision of the space to dwell and the stage management of the communal effervescence of communitas as part of the crucial skill set for the outdoor guide. We opine that such conceptualization can greatly inform our understanding of both the role of the outdoor guide and of the dynamics of deliverable hospitable experience more generally.
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Isabel Löfgren takes us to the Stockholm high-rise suburbs to show us how art projects and transnational media intermingle with the multicultural urban reality. In this book, she discusses the architecture of her project Satellitstaden, where her artistic interventions with the satellite dishes on façades highlight the voices of its inhabitants through participatory and co-generative artistic processes. In these peripheries, satellite subjects emerge, orbiting around multiple identifications, foregrounding the notion of spatial justice, the subaltern and the importance of grassroots movements.The book outlines a philosophy of hospitality in response to the turn in Europe against refugees, which Löfgren considers to be a crisis of hospitality, not a crisis of migration. Löfgren discusses the ethics that govern the relationship between guest and host, the self and Other. Who has the right to belong? On what terms? She argues for a hospitable turn in art, urban planning and media, in which guest-host relationships are performed, mediated and problematized.We urgently need to re-imagine the ethics of hospitality and habitability for the near future. The 2020 pandemic forces us to reassess our philosophy and practice of human contact, re-engineering how we relate to the Other, and what hospitality means in the face of a global halt.Isabel Löfgren is a Swedish-Brazilian artist, researcher and educator based in Stockholm and Rio de Janeiro. She is currently working at the Media and Communication Studies Department at Södertörn University in Sweden, next to her artistic practice. Her research interests include cultural politics, aesthetics, and the philosophy of diaspora in the fields of contemporary art, media philosophy, and media activism.
MULTIFILE
This paper explores the concept of sustainable hospitality. The relevance and status of this area of enquiry are assessed by discussing the current status of the concepts involved. These discussions are then linked to progress made in sustainable hospitality both in research and practical applications in the hospitality industry. At least six principal schools of thought within hospitality are noted: hospitality science, hospitality management, hospitality studies, the "three domain school", the systems thinking school and the pragmatic tradition. This complexity and lack of clear definition are problems. The differences between sustainability and sustainable development, and between weak and strong sustainability add further complexities. This paper shows that progress in both sustainable hospitality and tourism has been limited by these problems. A series of technical, ethical and commercial problems are discussed. However, while sustainable hospitality as a research area is still in its infancy, it is concluded that it is very relevant within the wider context of sustainable tourism research, based on its impact and its specific position within the social-ecological-economic systems under investigation. Key areas of future work are suggested, notably to better understand the impacts of hospitality on the triple bottom line, and to explore systems approaches towards implementation.
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The focus of this project is on improving the resilience of hospitality Small and Medium Enterprises (SMEs) by enabling them to take advantage of digitalization tools and data analytics in particular. Hospitality SMEs play an important role in their local community but are vulnerable to shifts in demand. Due to a lack of resources (time, finance, and sometimes knowledge), they do not have sufficient access to data analytics tools that are typically available to larger organizations. The purpose of this project is therefore to develop a prototype infrastructure or ecosystem showcasing how Dutch hospitality SMEs can develop their data analytic capability in such a way that they increase their resilience to shifts in demand. The one year exploration period will be used to assess the feasibility of such an infrastructure and will address technological aspects (e.g. kind of technological platform), process aspects (e.g. prerequisites for collaboration such as confidentiality and safety of data), knowledge aspects (e.g. what knowledge of data analytics do SMEs need and through what medium), and organizational aspects (what kind of cooperation form is necessary and how should it be financed).
In the Netherlands approximately 2 million inhabitants have one or more disabilities. However, just like most people they like to travel and go on holiday.In this project we have explored the customer journey of people with disabilities and their families to understand their challenges and solutions (in preparing) to travel. To get an understanding what ‘all-inclusive’ tourism would mean, this included an analysis of information needs and booking behavior; traveling by train, airplane, boat or car; organizing medical care and; the design of hotels and other accommodations. The outcomes were presented to members of ANVR and NBAV to help them design tourism and hospitality experiences or all.
Dit onderzoek richt zich op de relatie tussen ‘collaborative foresight’, ‘anticipatory governance’ en stakeholderprocessen. Dit binnen de context van Sociaal Ecologische Systemen (SES) en met name Nationaal Park Alde Feanen, dat zich wil (door)ontwikkelen tot een zgn. 'Nationaal Park Nieuwe Stijl' in lijn met het recente nationale beleidsprogramma 'Nationale Parken 2024-2030'. Het overkoepelende doel van deze PD is: te identificeren hoe gezamenlijke foresight-praktijken effectief moeten worden ingericht en opgevolgd, zodat hiermee de governance van natuurtoeristische bestemmingen, zoals het Nationaal Park Alde Feanen, wordt versterkt. Hierbij rekening houdend met complexe multi-stakeholder processen waarin dit plaatsvindt. Deze PD sluit aan bij een aantal grote transitie vraagstukken waar landelijke gebieden in Nederland mee te maken hebben rondom natuur, water, landbouw, energie, wonen en het evenwichtig gebruik van schaars beschikbare ruimte. De opgaven vragen om een integrale en gezamenlijke aanpak naar de toekomst. Het Leisure, Tourism en Hospitality (LTH) domein kan hierin een sleutelrol spelen als overkoepelende drager voor ruimtelijke transities, zo ook binnen het ‘Nationaal Park Alde Feanen Nieuwe Stijl’. Door middel van een kwalitatieve onderzoeksaanpak zal deze PD de voorwaarden, belemmeringen en kansen identificeren om toekomstvisies om te zetten in collectieve actie richting de toekomst van het Nationaal Park. Ook wil deze PD een prototype ontwerp ontwikkelen voor een zgn. 'Anticipatory Futures Stakeholder Lab'. Een soort ‘infrastructuur’ gericht op continue en gezamenlijke anticiperende activiteiten, om opvolging en invulling te geven aan de trajecten naar de toekomst. De onderzoeksuitkomsten kunnen actoren in het LTH-domein ondersteunen in deze transitieprocessen, specifiek in het (omliggende) Alde Feanen gebied. Het sluit aan bij hun ambities om als voorbeeld te dienen voor andere Nederlandse nationale parken. Theoretisch wil het onderzoek bijdragen aan innovatie van bestaande foresight methoden en aan het huidige academische discours over hoe ‘Foresight’ en ‘Anticipation’ samenhangen met 'Good Governance' van sociaal-ecologische systemen.
